Rich D Xsa
map-marker Boston, Massachusetts

Autofair NH Dishonest

Autofair Honda in Manchester NH is the most DISHONEST establishment I have ever entered in my life. Run fast, Run far, Run away and don t look back! These people over charged us for service that we did not need. $640 for a starter. When I told them that I wanted the used part, they told me that it would cost an additional $150 and placed the part on the counter. I inspected the part and determined that it was mine as I had marked it previously. I had to spin it in the box that they had it strapped into, and the starter was at room temp. I asked them if I could put 12 volts to it to see if it was working or not, and was told that it would spin with 12 volts but due to milliamp differences, it means nothing if it spins . At this, I knew i was being mislead and told them that I would pay $150 for the part. They then took the part to the back room and returned 15 minutes later, placed the part on the counter and asked how I would be paying? . I opened the box and my starter was red hot. Too hot to hold! I asked why my part was now hot? and was told I was being combative and asked to leave. Add to this that they also told us that our battery was dead ( the cause of the starter failure). Replacement was recommended at around $200 and declined. We proceeded directly from Auto Fair to an Auto Zone where our battery was load tested and deemed to be working perfectly. This will not be the last chapter to this story, as we plan to report our experience often ,and to every resource available to us.
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1 comment

I went there a couple of years ago for service. Besides the requested service they do a free world-class multi-point inspection.

They told me I had some play in a tie rod it would cost $395 for replacement and alignment. I went to Sullivan tire to get an estimate which was around $265.

I had them do it but the tech called me in to show there was nothing wrong with the tie rod. Go figure.

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