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Don't use this company

Tver Nehis is the most inept company I have ever had the misfortune of dealing with! My car went in for a service back in March 2021, my mechanic found I had a cracked spring as these were not standard springs I had to source the part myself, I found the part on AUTODOC. I ordered the part I needed and it arrived about 2 weeks later, however it was the incorrect part, upon speaking to AUTODOC they advised that I would have to return the part before they would send out the replacement and would not accept responsibility for the mistake. I was accused of ordering the in correct part and informed that under no circumstances could they have sent the wrong part out. I check my invoice, checked my order, everything was correct except the contents of the box I received. I returned the part. So far about 7 weeks has passed since I placed the first order. Today 27th of April I rang to chase the replacement of the incorrect part I was sent only to be told that they had dispatched the incorrect order AGAIN and on receipt of the good could I return them! How can a company send the incorrect item out twice? I have a family with 2 children we have been with out a car for nearly two months because of their ineptitude. @Autodoc_GmbH what are you going to do about this?

User's recommendation: Never use this company.

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ID
#2547802 Review #2547802 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Rip off website

Rip off website. Was sent the wrong parts got the runaround for a month they refused to pay return shipping or refund my money I don't ever use these people for anything

User's recommendation: Find somewhere else to get your parts.

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ID
#2423810 Review #2423810 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

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