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Locked myself out of my car. Geico dispatched this place because they had the shortest wait, because I was running late getting to my job. Got the message they were 44 minutes away. An hour passes, nobody had shown up, then I get a call from their overseas call center,...
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#3495025 Review #3495025 is a subjective opinion of poster.
Location
Wichita, Kansas
Product
Auto Rescue Solutions Roadside Assistance
Cons
  • Horrible communication
  • Does not respect the customers time
Preferred solution
Apology

Low pay

1.0
They take 95 dollars a call and give the roadside tech 12 $ of that. No mileage reimbursement. Nothing just 12 dollars. They claim veteran owned business like that will score them points. Dave Thomas was a veteran.... This company was the worse to work for. No

User's recommendation: No. Customers never tip anyways so they sucked just as much.

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#3494555 Review #3494555 is a subjective opinion of poster.
Location
Nashville, Tennessee

Bad service

1.0
Auto solutions service guy came to change my tire, but in the process broke a stud on the tire. He claimed his company would pay for it, but when I called to put in a cost of damage report, I was told someone would get back to me. After waiting a month and getting no response, I called again, and they had no record of the complaint. They then told me I had to put in a complaint at damage@***.com in order for someone to expedite the matter. When I tried to do this, I found there is no way to do this. I would never use them again.

User's recommendation: If you use this company and they damage your vehicle do not believe whoever tells you that the company will cover the damage.

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#3306735 Review #3306735 is a subjective opinion of poster.
Location
Chicago, Illinois

Totally dissatisfied with incompetent technician.

1.0
Geico used this company to replace my flat tire. Carlos from Alexandria, VA was dispatched to my location. In an attempt to remove tire, he broke off a lug nut so car had to be towed. I used a different company to have my car towed to the shop. After examining the damage, the mechanic said and I quote, This thing is a mess. We have to drill out the broken lug stud so we can get the tire off. The technician is totally incompetent and requires serious extensive training. I will advise Geico NOT to use this company for future service.

User's recommendation: Do not use this company!

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#2879028 Review #2879028 is a subjective opinion of poster.
Pros
  • No comment
Cons
  • Incompetent technician

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Deficient Service. No answer from dispatch when tracking progress

1.0
Geico sent me Auto Rescue Solutions, in W. Palm Beach FL for a change of a flat tire. They gave me an ETA of 1 hour. I called to confirm if there was another client before me. The supervisor informed me there was one, but it was close by and there was no issue. So, the technician, Craig should have been on his way. It was hot. I needed to be indoors, not outdoors. I made a second call to track progress at the dispatcher's office phone number. They gave me a caller #12 message. When I finally made it, someone just hang up on me. The technician was almost ah hour late, he probably went and had lunch, comfortably. Well, that is really *** service. Emergency Road assistance, should be prompt and reliable. Very disgusted. Hot weather, late an hour, outdoors. The guy said there is only one person running the show. This is the kind of people they hire. Auto Rescue Solutions needs to have reliable, customer service efficient technicians. not lazy a...

User's recommendation: Demand they give you another company.

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#2107693 Review #2107693 is a subjective opinion of poster.
Product
Auto Rescue Solutions Roadside Assistance
Cons
  • Hang up
  • Irresponsible
  • Lies
Preferred solution
Apology

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