Anonymous

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Verified Buyer
| map-marker Saint Louis, Missouri

Took my money and didn't provide service

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Auto Rescue Solutions - Took my money and didn't provide service
This is a scam. They took my payment instantly, then called and said they couldn't dispatch for my flat tire and a refund wouldn't be processed on their end and I would have to call me bank. Total scam.
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User's recommendation: Don't waste your time or money

Anonymous
map-marker Milwaukee, Wisconsin

Try to obtain my w-2 form

My name Is Quintin, I worked with Auto Rescue solutions, in the year of 2021. My vehicle was broken down while working with this company and was unable to continue to work. I am requesting access to my w-2 tex return forms, And I do not have access to my old email or password to my account with this company thank you.
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1 comment
Guest

Your email address is user name and your phone number is your password.

anthonio j

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wichita, Kansas

Horrible communication

Locked myself out of my car. Geico dispatched this place because they had the shortest wait, because I was running late getting to my job.

Got the message they were 44 minutes away. An hour passes, nobody had shown up, then I get a call from their overseas call center, they would be at my location in an hour, so, that's an 1:44 minutes, why? Because the tech was "finishing up" a jump start 20 minutes away. I called geico to find another place, which they did, granted, I still have to wait, but not as long as auto rescue solutions was wanting me to wait..

unless you have time to waste? Don't bother calling these people!!

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Cons:
  • Horrible communication
  • Does not respect the customers time

Preferred solution: Apology

User's recommendation: Stay away.

Anonymous
map-marker Nashville, Tennessee

Low pay

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They take 95 dollars a call and give the roadside tech 12 $ of that. No mileage reimbursement. Nothing just 12 dollars. They claim veteran owned business like that will score them points. Dave Thomas was a veteran.... This company was the worse to work for. No
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User's recommendation: No. Customers never tip anyways so they sucked just as much.

Anonymous
map-marker Chicago, Illinois

Bad service

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Auto solutions service guy came to change my tire, but in the process broke a stud on the tire. He claimed his company would pay for it, but when I called to put in a cost of damage report, I was told someone would get back to me. After waiting a month and getting no response, I called again, and they had no record of the complaint. They then told me I had to put in a complaint at damage@***.com in order for someone to expedite the matter. When I tried to do this, I found there is no way to do this. I would never use them again.
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User's recommendation: If you use this company and they damage your vehicle do not believe whoever tells you that the company will cover the damage.

Anonymous

Totally dissatisfied with incompetent technician.

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Geico used this company to replace my flat tire. Carlos from Alexandria, VA was dispatched to my location. In an attempt to remove tire, he broke off a lug nut so car had to be towed. I used a different company to have my car towed to the shop. After examining the damage, the mechanic said and I quote, This thing is a mess. We have to drill out the broken lug stud so we can get the tire off. The technician is totally incompetent and requires serious extensive training. I will advise Geico NOT to use this company for future service.
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Pros:
  • No comment
Cons:
  • Incompetent technician

User's recommendation: Do not use this company!

Marie S Ecj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Deficient Service. No answer from dispatch when tracking progress

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Geico sent me Auto Rescue Solutions, in W. Palm Beach FL for a change of a flat tire. They gave me an ETA of 1 hour. I called to confirm if there was another client before me. The supervisor informed me there was one, but it was close by and there was no issue. So, the technician, Craig should have been on his way. It was hot. I needed to be indoors, not outdoors. I made a second call to track progress at the dispatcher's office phone number. They gave me a caller #12 message. When I finally made it, someone just hang up on me. The technician was almost ah hour late, he probably went and had lunch, comfortably. Well, that is really *** service. Emergency Road assistance, should be prompt and reliable. Very disgusted. Hot weather, late an hour, outdoors. The guy said there is only one person running the show. This is the kind of people they hire. Auto Rescue Solutions needs to have reliable, customer service efficient technicians. not lazy a...
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Cons:
  • Irresponsible
  • Hang up
  • Lies

Preferred solution: Apology

User's recommendation: Demand they give you another company.

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