Auto Relocation Plus damaged my car!

My fiance got a job in NJ and my car needed to be relocated from kansas city to yardley, pa. My car arrived and the only "new" damage was something that was already there. The guy had me sign before I could even look at the car. I hadn't driven my car and my dad had realized there was a giant crack in the front bumper, worth about $2000. I called to ask what I could do and there was apparently nothing I could do. Even though the mileage is the same as it was in KC and hadn't moved the car since it was delivered. There is a "3 day filing period" after delivery, which was never explained to me or is on any of the papers I had from them. DO NOT GO WITH THIS COMPANY!!!! They are a bunch of scam artists.
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sounds like it's never their peculiar.


We complete a thorough inspection of every vehicle we move at origin and delivery. In this case, we delivered your vehicle and nothing new was noted.

You had possession of your vehicle for longer than 3 days and then called our office to report damage you thought we did to your vehicle. Our liability for your vehicle has to end at some point.

We don't know where your vehicle was parked or how the damage may have occurred. We are sorry you have a cracked bumper, but this is not something we did to your vehicle during the transport.

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#413066 Review #413066 is a subjective opinion of poster.
Yardley, Pennsylvania
New Reviewer

Auto Relocation Plus Ruined My Car and was Under-Insured

Description Of Work: Auto Relo Plus was contracted by my employer to move my car from Minneapolis to Chicago for a job transfer. Comments: They'll ruin your car and make you deal with the aggravation of getting it fixed. ARP moved my car as part of a corporate relocation. My car was on top of the car carrier, and the truck driver didn't make it under a bridge. My car had nearly $6,000 in damage. They also sat on the car for 4 days before they told me what had happened, and wouldn't tell me where it happened. Anyone reading this should know that ARP has substandard insurance. Their estimate of my vehicle's damage was $1600 vs. the nearly $6k that a reputable body shop AND my own insurance company estimated. The difference? They pay a labor rate of $26/hr. I can't even find a teenager to cut my grass for that low of an hourly rate. Then they tried to tell me that there are "approved" body shops that will do the work for this price - they were all chop shops. I finally was forced to submit a claim with my own insurance and have them subrogate against ARP's subpar insurance company to get the work done right. Not recommended. Update: I went to trade in the vehicle Auto Relocation Plus damaged. The dealer pulled a vehicle history report, which stated that the car was involved in a rollover. Needless to say, there was a significant amount of diminished value to the vehicle (i.e. now worth much less). I also found it interesting (of not infuriating) that someone had reported the damage, but ARP couldn't/wouldn't/didn't ever give me a straight story regarding what had actually happened. I lost thousands of dollars based on their poor business practices. These people are shady - buyer beware.
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Your rebuttal is downright dishonest. (But hey, at least after 3-4 years you figured out your online reputation is horrible and you're trying to do something about that...good work....I guess).

Perhaps I should post the paperwork from my insurance carrier that shows the matter was unresolved and they were never paid?

Or the driving record I found of the individual who drove the truck with multiple (and serious) infractions in the state of Wisconsin (the majority of the drive between Minneapolis and Chicago)?

I can go on and can all of your other customers who you hosed along the way. If you spent half as much time doing the right thing as you did following my posts over the course of 4 years, you would make more money.

By the way, what's the average claims ratio for a business like yours?

Is 2% a good number? Seems awfully high to me....


We are insured by one of the nation's leading insurance companies. As with all accidents or damage, whether on a car carrier or during an accident, an insurance company will hire an Independent Auto Damage Appraiser to assess the vehicles damage.

They provided their professional opinion as to what damage needed to be repaired. It is an industry practice for insurance companies to have preferred body shops, you can contact your own insurance company to validate this. The decision to go with your own insurance company was yours. Upon submission of the subrogation, our insurance company settled with yours as expected.

As for the dealer knowing your vehicle was in an accident, that information was more than likely submitted by your own insurance company. It was not submitted by us. The fact that the dealer wanted to give you less money for your vehicle was a negotiating tactic they use. Not all dealers will do that.

We are sorry your vehicle sustained damage.

It was certainly not our intention. Our claims ratio is less than 2% of the vehicles we move annually.

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#292051 Review #292051 is a subjective opinion of poster.
Chicago, Illinois

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