Auto Lab Complete Car Care Centers
Auto Lab Complete Car Care Centers Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Auto Lab Complete Car Care Centers has 3.2 star rating based on 1 customer review. Consumers are mostly neutral.
- Rating Distribution
Pros: Variety of services offered.
Cons: Slow as molasses.Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Auto Lab Complete Car Care Centers has 3.2 star rating based on 1 customer review. Consumers are mostly neutral.
- Rating Distribution
Pros: Variety of services offered.
Cons: Slow as molasses.Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Lansing, Michigan
Resolved: SHYSTER WILL TRY TO ROB YOU BLIND
EXTREMELY unethical and takes forever for service. On the recommendation of AAA, after my car broke down, I had it towed to Auto-lab for service.
The initial diagnostic took two days, and I was informed that I would need to replace an ignition coil and spark plugs. I agreed to have the work done. However, Auto-lab failed to do complete diagnostics on all the affected parts, and the power control module shorted, killing the new coil. Auto-lab admitted they could replace the module, but that ford would have to program it, at which point I decided to finish the repairs at Ford.
This was after I had needed to call them over the next week several times, as their deadlines were pushed further and further back. When I arrived to pull some things from the car, I was told that service was done... only a week after the original deadline I was given. The gentleman at the counter informed me, again, that the coil would need to be replaced, but that in addition to paying for the diagnostic and spark plugs, I would have to ALSO pay for the coil they burned out in the process of the repair and diagnostic!
So in other words, not only would I have to pay them $100 for the coil THEY burned out in the process of the repair, but I would have to pay ADDITIONAL costs to get the coil replaced AGAIN!!! They are trying to make me pay TWICE for a single problem. I am opening a dispute with the Better Business Bureau.
If you have a choice, DO NOT use this service! They are EXTREMELY unreasonable when it comes to helping out the consumer!!!
- Variety of services offered
- Did not complete repair
- Manager attitude
- Slow as molasses
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This complaint has since been resolved. While the above review stands, the owner of the company intervened, and I did not have to pay a penny on the part or the services.