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Resolved: SHYSTER WILL TRY TO ROB YOU BLIND

EXTREMELY unethical and takes forever for service. On the recommendation of AAA, after my car broke down, I had it towed to Auto-lab for service. The initial diagnostic took two days, and I was informed that I would need to replace an ignition coil and spark plugs. I agreed to have the work done. However, Auto-lab failed to do complete diagnostics on all the affected parts, and the power control module shorted, killing the new coil. Auto-lab admitted they could replace the module, but that ford would have to program it, at which point I decided to finish the repairs at Ford. This was after I had needed to call them over the next week several times, as their deadlines were pushed further and further back. When I arrived to pull some things from the car, I was told that service was done... only a week after the original deadline I was given. The gentleman at the counter informed me, again, that the coil would need to be replaced, but that in addition to paying for the diagnostic and spark plugs, I would have to ALSO pay for the coil they burned out in the process of the repair and diagnostic! So in other words, not only would I have to pay them $100 for the coil THEY burned out in the process of the repair, but I would have to pay ADDITIONAL costs to get the coil replaced AGAIN!!! They are trying to make me pay TWICE for a single problem. I am opening a dispute with the Better Business Bureau. If you have a choice, DO NOT use this service! They are EXTREMELY unreasonable when it comes to helping out the consumer!!!
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1 comment
#1151448

This complaint has since been resolved. While the above review stands, the owner of the company intervened, and I did not have to pay a penny on the part or the services.

Resolved
ID
#836008 Review #836008 is a subjective opinion of poster.
Location
Lansing, Michigan
Service
Auto Lab Complete Car Care Centers Car Diagnostics
Pros
  • Variety of services offered
Cons
  • Did not complete repair
  • Manager attitude
  • Slow as molasses

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