Auto Lab Complete Car Care Centers
Auto Lab Complete Car Care Centers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Auto Lab Complete Car Care Centers has a 2.5 star rating from 1 review and consumers are mostly dissatisfied, indicating negative sentiment in available Auto Lab Complete Car Care Centers reviews.
Positive Feedback
Reviewers note a variety of services and a useful website, which customers value when researching repair options and company reviews.
Negative Feedback / Risk Areas
- Repeated complaints about extremely slow service and missed deadlines and poor customer service.
- Allegations of charging for parts damaged during service and disputes over billing and refunds.
- High price level noted and refusal to assist on delivery or reship without extra payment.
Key Takeaways for Future Customers
- Check Auto Lab Complete Car Care Centers customer complaints and ask for complete diagnostics and timelines in writing.
- Confirm billing, refund, and cancellation policies before authorizing repairs and request written estimates.
- Verify warranty handling, and any membership or auto-ship-style service terms when booking.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Auto Lab Complete Car Care Centers has a 2.5 star rating from 1 review and consumers are mostly dissatisfied, indicating negative sentiment in available Auto Lab Complete Car Care Centers reviews.
Positive Feedback
Reviewers note a variety of services and a useful website, which customers value when researching repair options and company reviews.
Negative Feedback / Risk Areas
- Repeated complaints about extremely slow service and missed deadlines and poor customer service.
- Allegations of charging for parts damaged during service and disputes over billing and refunds.
- High price level noted and refusal to assist on delivery or reship without extra payment.
Key Takeaways for Future Customers
- Check Auto Lab Complete Car Care Centers customer complaints and ask for complete diagnostics and timelines in writing.
- Confirm billing, refund, and cancellation policies before authorizing repairs and request written estimates.
- Verify warranty handling, and any membership or auto-ship-style service terms when booking.
Turn one complaint into a collective action
Resolved: SHYSTER WILL TRY TO ROB YOU BLIND
- - Service was slow and unreliable, with repeated delays.
- - Auto-lab burned out the new coil during diagnostics and charged for it.
EXTREMELY unethical and takes forever for service. On the recommendation of AAA, after my car broke down, I had it towed to Auto-lab for service.
The initial diagnostic took two days, and I was informed that I would need to replace an ignition coil and spark plugs. I agreed to have the work done. However, Auto-lab failed to do complete diagnostics on all the affected parts, and the power control module shorted, killing the new coil. Auto-lab admitted they could replace the module, but that ford would have to program it, at which point I decided to finish the repairs at Ford.
This was after I had needed to call them over the next week several times, as their deadlines were pushed further and further back. When I arrived to pull some things from the car, I was told that service was done... only a week after the original deadline I was given. The gentleman at the counter informed me, again, that the coil would need to be replaced, but that in addition to paying for the diagnostic and spark plugs, I would have to ALSO pay for the coil they burned out in the process of the repair and diagnostic!
So in other words, not only would I have to pay them $100 for the coil THEY burned out in the process of the repair, but I would have to pay ADDITIONAL costs to get the coil replaced AGAIN!!! They are trying to make me pay TWICE for a single problem. I am opening a dispute with the Better Business Bureau.
If you have a choice, DO NOT use this service! They are EXTREMELY unreasonable when it comes to helping out the consumer!!!
- Variety of services offered
- Did not complete repair
- Slow as molasses
- Manager attitude
Imus, Calabarzon
Undelivered for 3 weeks
- - Package addressed to our corporate name; driver did not call.
- - Returned to Manila within 24 hours; resend to Cebu denied unless payment per policy.
a package was sent to us from a company in Manila. The package was addressed to our Corporate name but with the same address and contact number. The delivery man did not have the initiative to CALL our company. If he did, he would have reached our office without losing time and effort.
The package was returned to Manila less than 24 hours before we called to follow-up. We requested them to have the item sent back to Cebu. They declined unless we PAY!!! cOMPANY POLICY DAW.
Question: what kind of CUSTOMER SERVICE policy does LBC have?
They did not even care to CALL where we are located and they make us pay for their inefficiency!
Delivery information clerk, Mario Hereminio, had no customer service and showed no willingness to assist except impose company policy, and was curt in the way he answered . When we asked to speak with the delivery manager, ELMON DIONES, he did not even want to answer our call...although it was very obvious that he was around.
Sad to say your personnel severly lacks training on how to properly service your customers! From manager down to delivery man!!! What does HARI NG PADALA stand for? Lousy service?
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This complaint has since been resolved. While the above review stands, the owner of the company intervened, and I did not have to pay a penny on the part or the services.