Imagine Being in Traffic for 4 Hours

I wouldn't recommend AIS to even my worst enemy. It has been a constant back and fourth. I signed up with their auto insurance at a good rate. Little did I know that there was a miscalculation on their end, that had resulted in a $700+ premium increase of my insurance. This is where everything went downhill. They first told me that in order to cancel, I'd still have to pay a 10% cancellation fee to Mercury Insurance. Even though it was a miscalculation on their end. It only took 34 minutes and 23 seconds for me to get the 10% fee waved. Now it didn't stop there. They're now telling me that since I was covered for two days (1 being a holiday) that they're going to charge me for those two days according to the new premium. Even though those two days I was covered under a previous insurance policy for one day and a different insurance policy for another. Which means they are to flat out cancel my insurance policy without any sort of fee taken out or even prorate it. They wanted proof of this, which I sent over. LITTLE DID I KNOW that it wasn't sufficient enough for them to release my monies. Now I'm stuck on the phone with them once again in order to inform them that I was covered those two days with different insurance agencies and I want my monies back. I know for a fact that this is unacceptable. Any other insurance agency would have willingly seen their error in calculating the premium and refunded me, no questions asked. I've spent a collective 4 hours and 23 minutes on the phone with these people - that's including hold time, contacting the other insurance agencies and faxing over documentation. I recommend never to do any dealings with AIS or Mercury insurance.
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ID
#1076467 Review #1076467 is a subjective opinion of poster.
Location
Monterey Park, California
Service
Auto Insurance Specialists Auto Insurance
Cons
  • Being on hold
  • Customer service
  • Lack of responsibility
Reason of review
Poor customer service
Advanced Reviewer

Do Not Use James Tarvis From AIS / Auto Insurance Specialists / Cerritos For The Following Reasons!

Regarding: AIS / Auto Insurance Specialists / Cerritos 17785 Center Court Drive North, Cerritos, California 90703 5**-**1-5775 Regarding: James Tarvis, Insurance Agent: 800-319-**** x75223 Regarding: Insurance Policy CAHP0000537679 Regarding: Very Serious Complaint Against Mr. James Tarvis! Mr. James Tarvis has been Harassing Me And Threatening To Cancel My Paid Up In Full For One Full Year 2nd Insurance Policy For Invalid And/Or Illegitimate Reasons! When I purchased this Insurance Policy for the Temporary Construction, around March-April Of 2017, Mr. James Tarvis NEVER TOLD ME THERE WAS A DEADLINE for Friday, May 5, 2017 to Complete The Construction. Had Mr. James Tarvis been Honest and Upfront from the Very Beginning And Told Me There Was A Friday, May 5, 2017 Deadline, (Instead Of Just Trying To Sell Insurance Policies And Make His Commissions), then I would have NEVER PURCHASED THIS POLICY! This Is What I Call A Very Misleading Way To Sell Your Insurance Policies And I Can See Why You Do Not Have Many Good Reviews On Google.com And You Are About To Have Another One From ME! During A Very Recent Conversation With Mr. James Tarvis: I told him that I had hired a California Licensed Contractor named Dave Watson from Watson Builder to complete this Very Short Project and we are working with Mr. John Jaegers who is a Senior Inspector from the Los Angeles Department Of Building And Safety who is carefully monitoring this project until the Very End and it is Mr. John Jaegers who is Setting The Time Frame Of When The Project Should Be Completed and Nobody Else! In Reality, this Project will be Completed In Full Sometime In June Of 2017 and Mr. James Tarvis is Refusing To Accept This As A Straight And Honest Answer! Furthermore, Mr. James Tarvis is acting Very Unprofessional about this and he and his company Were On Their Way To Getting Sued By ME! For Example, Mr. he is Making False Statements By Stating That One Of The Cars And Motorcycles Is Non Operational And He Is Asking Me To Move Them To Prove That They Are Still Operational. Well, how would HE Even Know This For A Fact If He Does Not Even Live There? When we discussed this, he first asked ME to have the two (2) vehicles MOVED from their parking spots, then he Changes His Mind and tells ME that it would be better to have ALL OF THE VEHICLES PARKED in MY PERSONAL AND PRIVATE BACKYARD to BE MOVED! All of Mr. James Tarvis's Demands have been Extremely Inappropriate and Very Offensive to say the Very Least! Once Again, if he was Clear and Upfront about all of this from the Very Beginning, including his deadline of Friday, May 5, 2017, then I would have NEVER PAID FOR THIS FRAUDULENT, FAKE & ILLEGITIMATE INSURANCE POLICY! Please NOTE: Mr. James Tarvis has Also Scammed ME by stating that if and when My Insurance Policy Gets Cancelled By Friday, May 5, 2017, If My Licensed Contractor Can Not Meet His Demands, Then I Have The OPTION Of Paying For A Much Higher Insurance Policy Which Could Cost Up To $3,000.00 More! Is This How Mr. James Tarvis Makes His Money? I Don't Think So! HE AND HIS COMPANY WERE ABOUT TO GET BY ME, HOWEVER, WE SOLVED THE PROBLEM AND YOU WILL FIND OUT HOW IT GOT SOLVED! I have already Made Demands to Receive A Full Refund if My Insurance Policy Gets Cancelled For Any Reason By Friday, May 5, 2017. I would have preferred to keep this insurance policy the way that it is, however, Mr. James Tarvis has Made It Impossible To Keep! I also provided additional contact information such as: Dave Watson, Licensed Contractor, Watson Builder: cellular phone: 562-484-**** email: dave@***.com John Jaegers, Senior Inspector, Los Angeles Department Of Building And Safety office: 213-252-**** email: john.jaegers@***.org However, Mr. James Tarvis did Not Care About The Facts and Just Cares About Scamming People And Making Huge Commissions As Stated In My Complaint. After Constantly Complaining to their Corporate Offices, I received a New Contact from Mr. Jim Trok, Director, Customer Services, AIS who Offered Me A 100% Full Refund and has Refused To Accept Any Blame! Howard Paul Shore PS: Please See The Following Url Link For All Of The Attachments! Thank You. https://www.google.com.ar/search?q=ais+insurance+cerritos&rlz=1C1CHBF_enUS706US706&oq=ais+insurance&aqs=chrome.0.69i59j69i57j69i60j69i59l2j69i61.3943j0j7&sourceid=chrome&ie=UTF-8
View full review
ID
#1046065 Review #1046065 is a subjective opinion of poster.
Service
Auto Insurance Specialists Homeowners Insurance
Cons
  • James tarvis made my life hard 1 mth after selling me insurance
  • I almost sued james tarvis for his negligence
  • James tarvis did not offer me a fair resolution
Reason of review
Poor customer service
Preferred solution
Mr. James Tarvis should have left ME and My Insurance alone or Paid For The Difference since HE scammed ME!

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Homeowners Insurance, Auto Insurance

Auto Insurance Specialists Pros and Cons

Cons: Lack of responsibility, James tarvis made my life hard 1 mth after selling me insurance, James tarvis lied just to sell insurance policies, James tarvis harassed me about 1 month after making the sale, James tarvis did not offer me a fair resolution

Summary

Auto Insurance Specialists, LLC is an insurance company. It was founded in 1968. The headquarters is based in Artesia, California, United States. Auto Insurance Specialists serves individuals, families and businesses nationwide. The company offers the following services: homeowners insurance, property insurance, renters insurance, condo insurance, and roadside assistance. It provides vehicle insurance and policy insurance discounts. Auto Insurance Specialists has a referral program with bonuses and compensations. There is an online tool to compare insurance quotes from multiple service providers on the company website. Available payment options are Visa, MasterCard, American Express, and Discover. Customer assistance is provided by email and by phone.

Auto Insurance Specialists reviews and complaints

Auto Insurance Specialists is ranked 297 out of 1110 in Insurance category

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