*** Poor Business Practices

Took 4 qts. of trans fluid back to the dealer for a credit and was told it was past the 30 day limit. This is fluid that is used daily at the dealer and is stocked in great quantities. Not special ordered, not electronics nor out of stock parts. Just plain trans fluid. Approx. $23.00 per qt. I've worked at various dealers in their parts dept and know the return was out of the 30 day window but being that its a daily used fluid, it wouldn't put a burden on their inventory. After all its 4 qts. There isn't really any logical reason to not take it back, other than the parts manager being an *** Dealers always take back return parts. It makes for great customer service relations. It happens all the time. It falls in line with good community rapport and overall customer satisfaction. Not going to take it back? Fine, I'll do business elsewhere and so will anyone I know, thank you. But when I asked for the general manager, he laughed and stated that it was a family run business and his mom was the general manager? As if to say "you wont get what you want because my mommy will not go against my call"? WTF? How does a dealership run with this business attitude? How does anyone respond to that blatant unprofessionalism, to a customers face, in front of a lobby full of customers? It was like a spoiled little brat acting out? I went to the receptionist and asked to see the owner/general manager/assistant manager, anyone who has a speck of authority and was told all personnel was busy and none of the folks mentioned had neither an extension number, business card, email or phone number to contact. Remember... this is a family owned business. They could care less about their customers. Stay away if you can. Like me, you'll regret it.
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ID
#1336616 Review #1336616 is a subjective opinion of poster.
Service
Auto Gallery Mitsubishi Customer Care
Reason of review
Return, Exchange or Cancellation Policy

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