Auto Club Of America Reviews
Auto Club Of America Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Auto Club Of America has a 1.0 star rating from 1 review. Consumers are mostly dissatisfied; recent feedback advises to get everything in writing.
Key Takeaways for Future Customers
- Check Auto Club Of America reviews and insist on written confirmation of quotes and coverage.
- Membership roadside assistance may be unreliable based on reported experiences.
- Expect a medium price level; document all communications and receipts.
Negative Feedback / Risk Areas
- Repeated customer complaints about breach of contract and unhonored quotes.
- Billing disputes with past due statements despite proof of payment.
- Refunds denied or ignored and poor follow-up from customer service and CEO office.
- Poor roadside service delivery and unprofessional contractors.
Positive Feedback
Reviewers value the company's website and physical location.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Auto Club Of America has a 1.0 star rating from 1 review. Consumers are mostly dissatisfied; recent feedback advises to get everything in writing.
Key Takeaways for Future Customers
- Check Auto Club Of America reviews and insist on written confirmation of quotes and coverage.
- Membership roadside assistance may be unreliable based on reported experiences.
- Expect a medium price level; document all communications and receipts.
Negative Feedback / Risk Areas
- Repeated customer complaints about breach of contract and unhonored quotes.
- Billing disputes with past due statements despite proof of payment.
- Refunds denied or ignored and poor follow-up from customer service and CEO office.
- Poor roadside service delivery and unprofessional contractors.
Positive Feedback
Reviewers value the company's website and physical location.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Breach Of Contract
- - I paid $3,400 in full for Auto and Home.
- - Original quote was $3,200; binding contract for $3,400 issued.
- - There are $600 past-due statements.
Waiting for Refund.
Accepted and paid in full Auto and Home Insurance $3,400. Original quote from original Agent, which I accepted was $3,200.
Another Agent then mucked around with the account causing me problems. I then dealt with a Retention Agent who issued a Binding Contract for Auto and Home, which I paid in full ($3,400). Since then I continue to receive Past Due Statements for an EXTRA $600. I wrote to the CEO supplying all the evidentiary documents (the Binding Contract for $3,400, Confirming emails with the Retention Agent, and Bank Statement showing Full Payment).
Further correspondence has not resolved my situation; I asked they honor the Original Quote and Coverage Limits for $3,200.
I am a first time user of AAA et al and am amazed at their Breach Of Contract and completely ignoring the facts. The CEO office is indifferent.
User's recommendation: Get everything in writing and confirmed!!
Jacumba, California
Auto Club of America is not a good choice
- - Bought Auto Club membership ~3 weeks ago.
- - Ran out of gas 2 miles from home; driver demanded payment.
- - Driver refused gas; I had $10 checks and walked.
About 3 weeks ago I purchased an auot club membership from Auto Club of America. I later on called for help when I ran out of gas about 2 miles from home.
They sent a very unprofessional guy with homemade lettering on his truck to deliver gas to me. He said he could not give the gas till I paid him. I explained that I just had personal checks and he refused them for just $10 of gas. So, I had to walk 2 miles to a friends house to get help.
I emailed the auto club and told them this was bad service and wanted a complete refund. Did not hear back from them so I contacted the Better Business Bureau. Then the auto club tells the BBB that the delivery guy gave me a ride to my house which was not true.
Very bad business practice. The auto club cancelled my membership but without an apology or refund.
- Poor customer service
Preferred solution: Full refund
Blythe, California
Very poor auto club
- - Joined Auto Club Of America two weeks ago.
- - They sent a driver for gas who wanted $10 and refused my check; I asked for a refund and heard nothing.
About 2 weeks ago I bought a membership with Auto Club Of America. After a week I ran out of gas about 1 and 1/2 miles from home.
I called the auto club and they sent a guy in a pick up truck with a can of gas that he wanted $10 for before filling my tank. I told him all I had was a check and he refused it. So, I had to walk into town and get a friends help.
I emailed the CEO of the motorclub and have not heard back. I asked for a refund of my worthless membership.
- Poor service
Preferred solution: Full refund
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