New Reviewer

Unskilled Repair Shop

We took our truck to Auto Clinic located on Rufe Snow Dr. We told them that we wanted to get them to look at the truck and see why the clutch was making grinding noises. Right off the bad, I got a bad vibe, but I figured what could hurt. They called us and told us that our clutch was contaminated and to fix it they needed to replace the Clutch Master Cylinder and Slave Cylinder. The entire thing would be $248. We were thrilled because we thought it would have costed more than that, and we told them to make the repair. They called us later that afternoon to tell us the truck was ready, but they weren't able to get the Slave Cylinder because they had to order it from the Nissan dealership. They said to take it back next Saturday. Ok, fine. We get there to pick up the truck and the total jumped from 248 to 448. Apparently, the quote they gave us did not include the labor. We are not rich people and don't just have an extra 200 laying around. We take it back the following Saturday like they told us to, and dropped it off at 9:00. They had it until 3:30. We call the shop to check on it, and apparently they hadn't even looked at it yet because the person in front of us had more problems. They said they would try to get to it, and they would stay late (they close at 6:00) to finish it. They called an hour later and told us the truck was ready. We go to pick it up, and the grinding noise is still there! They didn't even fix the problem that we came in there for. We called the shop to ask them if they even fixed the truck or not, and we were told to bring it back on Monday and they will look at it again. They said that they didn't know that there was a grinding noise, which is untrue, because we specifically told them that is why we were bringing it in. I would not get my vehicle repaired by this place. They don't really diagnose the problem, they just make a wild guess, charge you the money and you still have the problem. Please go elsewhere.
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ID
#389588 Review #389588 is a subjective opinion of poster.
Location
North Richland Hills, Texas
Loss
$428
New Reviewer

THE WORST CUSTOMER SERVICE EVER !!

I went in for an oil change and while i was waiting i heard some one screaming in the back , it was believe it or not the owner ( Ron ) , yelling all kids of trash to their employees , i could not believe this guy who is the owner of the business loosing his temper like that in front of everybody, yes in front of everyone because he even came in the office and started yelling at the customers too, , i had to say something to this guy !, and when i did guess what he told me to go screw my self, that if i dont like it i can get the fu@*%** out of his shop, some body needs to step up and report this freaking owner !! he has no respect for anybody ! , i hope evryone reads this and puts a stop to this crazy , insulting, shop owner !,,,,,
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ID
#291792 Review #291792 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$100

About

Summary

Auto Clinic is conveniently located at 291 Church Street, Onehunga and is 100 New Zealand owned and operated. The company is LTNZ certified with Warrant of Fitness authorization for cars, light trucks and trailers. Auto Clinic has a team of six qualified mechanics. It can fully guarantee all parts and workmanship. Auto Clinic provides complimentary courtesy cars and an after- hours emergency service. Its premises are protected by 24 hour camera surveillance and a monitored security alarm. The company is insured for up to 1,000,000 of indemnity cover. Auto Clinic is the approved maintenance partners for: Orix, Leaseplan, Custom Fleet, Janssens warranty, Drive Right warranty, Protecta Warranty, Auto Sure, and Lumley, etc. Auto Clinic offers tire service, express lube service, engine flush, standard service and full service, transmission flush, cooling system servicing, brakes, clutch/gearbox, diesel vehicle service and much more.

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