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Exchange parts

The parts for the front struts where correct, but they sent awd struts for my fwd ford 500. Cant get in touch with anyone David Ford 214 232 ****
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ID
#4057710 Review #4057710 is a subjective opinion of poster.
New Reviewer

Resolved: Missing parts

Update by user Sep 27, 2022

Wrong business.

Original review posted by user Sep 27, 2022
When my parts came I was missing one strut now it's jump through this hoop this hoop this hoop this hoop to try to get the one strut so I'm asking to have my money refunded and I'm going to send their parts back and I'll just pay more for them somewhere else but I'll never ever buy from Auto Buffy again buy from somebody else
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Resolved
ID
#4021116 Review #4021116 is a subjective opinion of poster.
Loss
$295
Preferred solution
Full refund

Auto Detailer Edmond Oklahoma Auto Buff Inc. Robin Vollman

Be very cautious of this place. My experience is has been very negative. If the owner can do this, then it's not worth taking the chance it could happen to you. I brought my car in for a detail. A gift I received. When I went to pick it up that afternoon, all the leather seats were destroyed. All of them. The guy was clueless. He said He would have his leather expert come on Saturday. I had to leave it. Saturday rolls by. Nothing. They tell it will be Monday. Monday. Nothing. I call and they said it's ready. I find out they allowed my car to leave the facility and had the seats spray painted without my consent. When I get into the car, the radio and air-conditioning unit displays do not work. They think its jus a dimmer they knocked. I take it to his "friend" at Allstar. They tell him he didn't do anything. The owner basically tells me to f-off (not his words). He was very angry on the phone. He was scary. He tells me to go get a 2nd opinion since that was his friend. He said he would pay for it. I took it to Mercedes. I paid $135. They said they couldn't confirm he damaged the parts but they couldn't say he didn't. But the likelihood of 2 different parts going out while it was in their care, is unlikely. The seats he screwed up (owners exact words) were destroyed by steam and chemicals. If they sprayed steam/chemicals into the crevices then that is what could've destroyed the displays. Now, I've asked him to pay for the parts but he refused. I know have a car in pretty bad condition. Approximately $5k in damage, maybe a bit more. Instead of handling this, he decided to get an attorney. So that is a big warning. If you decide to do this, he can destroy your car and then get an attorney to protect himself. Hope this helps many people. I also suspect something unusual that he didn't have this handled by an insurance carrier. That's a big red flag.
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ID
#617906 Review #617906 is a subjective opinion of poster.
Location
Edmond, Oklahoma
Reason of review
Bad quality

Very Bad Experience. Be VERY cautious.

Be very cautious of this place. My experience has been very negative. If the owner can do this, then it's not worth taking the chance it could happen to you. I brought my car in for a detail. A gift I received. When I went to pick it up that afternoon, all the leather seats were destroyed. All of them. The guy was clueless. He said He would have his leather expert come on Saturday. I had to leave it. Saturday rolls by. Nothing. They tell it will be Monday. Monday. Nothing. I call and they said it's ready. I find out they allowed my car to leave the facility and had the seats spray painted without my consent. When I get into the car, the radio and air-conditioning unit displays do not work. They think its jus a dimmer they knocked. I take it to his "friend" at Allstar. They tell him he didn't do anything. The owner basically tells me to f-off (not his words). He was very angry on the phone. He was scary. He tells me to go get a 2nd opinion since that was his friend. He said he would pay for it. I took it to Mercedes. I paid $135. They said they couldn't confirm he damaged the parts but they couldn't say he didn't. But the likelihood of 2 different parts going out while it was in their care, is unlikely. The seats he screwed up (owners exact words) were destroyed by steam and chemicals. If they sprayed steam/chemicals into the crevices then that is what could've destroyed the displays. Now, I've asked him to pay for the parts but he refused. I know have a car in pretty bad condition. Approximately $5k in damage, maybe a bit more. Instead of handling this, he decided to get an attorney. So that is a big warning. If you decide to do this, he can destroy your car and then get an attorney to protect himself. Hope this helps many people. I also suspect something unusual that he didn't have this handled by an insurance carrier. That's a big red flag.
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ID
#615443 Review #615443 is a subjective opinion of poster.
Location
Edmond, Oklahoma
Reason of review
Poor customer service

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