map-marker Pleasant Hill, California

Avoid at all costs

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These people are crooks. They claim you can cancel any time, their website even says you can cancel any time, however, when you go to cancel, they won't let you cancel online, in person, or even over the phone! The only way to cancel is to mail a form to their main office. And they recommend mailing it certified - I'm guessing a lot of cancellation requests without receipt get lost or go unprocessed. So basically, they make it extremely difficult to cancel, they're disreputable creeps. Avoid avoid avoid. I've mailed in my cancellation - if I don't cancel before the 14th, I get mailed another month. Why is that? They don't do fair business, they're jerks. Avoid avoid avoid.
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Reason of review:
Poor customer service

Preferred solution: Full refund


I was scammed by the fine print in a contract

I am warning all current and perspective users to !!!!!! S T A Y A W A Y !!!!!! from this tanning company. I was totally ripped off by them. My “certified tanning specialist” (which is a joke ) completely lied to me about what I was signing up for. She told me I could simply cancel my contract whenever and didn’t explain all of the hidden fees. I tried to cancel my 6 month membership multiple times and they explained they can’t cancel my contract and if it was less than my agreement, I had to speak with the corporate office which is only open during my work and school day. THIS IS 2013- what kind of business does not allow customers to manage their accounts online or by sales rep??? Anyways, I reluctantly paid $60/ month for 6 months totaling $360. And was beyond relieved when the 6 months were over. Turns out they continued charging me past my 6 month agreement, saying this was the “minimum term” and I had to opt out of my membership in writing. This was NEVER explained to me by my tanning specialists, not once in all the times I tried to cancel my membership. Of course, I found this out on a Saturday and “corporate” was not open til the following Monday. I asked for a refund due to the fact that their company failed to properly explain the terms of my contract. I spoke with Brooke Shrull who said that I would receive 2 free months of tanning for the months I had unknowingly paid for. I told her I would still like to speak with her supervisor on getting a refund, and Brooke told me her manager, Jenna, would call me back. Jenna did not call me back that day, which I find very unprofessional considering this is a financial issue that I need resolved. She called me back a day and a half later and left a message. I was traveling home for Thanksgiving and couldn’t return the call. The office was closed for the Holidays and I intended to speak with Jenna Monday about what had happened. And then…… THEY CHARGED ME FOR YET ANOTHER MONTH!!!!!! At this point I am outraged. Not only did I verbally express my intent to cancel, but you offered me 2 free months!!!! Why would I pay for another month if I was getting the month for free? I called and spoke with Brooke yet again who gave me a moronic response that the free tanning would go into effect AFTER my cancellation. This makes absolutely no sense. Yet again, I asked to speak with her manager and Brooke said she would call me back. It has been 26 hours and STILL no call back from the manager. THIS BUSINESS IS A SCAM!!!!!!!!! I URGE YOU TO STAY AWAY. GO TO OTHER, MORE REPUTABLE TANNING SALONS. DON’T LET THIS BUSINESS SCAM YOU HOW THEY HAVE SCAMMED ME OUT OF $600.
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