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Mail is a Government service for all Australians.,along with all faults and stress given.
I am a 79 year old pensioner whose wife is in care with Dementia and expects a trustworthy and efficient service from people handling your mail etc . Recently I was expecting a parcel which was way over due and I constantly emailed sender asking where it was . After annoying sender with 5 emails I was told it was sent. Next, a lady came to my home, who was honest and took the trouble to deliver my parcel. I was so annoyed that a parcel ,WITH CORRECT MAIL ADDRESS, went astray. A second parcel (400 x 400) was crammed into my letterbox so tight that the contents were broken .Items broken, figurines sentimental value. Christmas decorations (crushed) Then I made the mistake of lodging a complaint. People who have dealt with big companies know the feeling of frustration and stress received by dealing with people who are not caring about service to the public. I emailed tracking number to A Post to find what went wrong. I miss a digit on tracking # so I complied with their request to resend. To cut a long story short . I started to receive a total of 12 emails . The first was to tell me I had to start a new complaint, Then they went on to tell me, from 3 different people, that would I send all the information again? Another/ I sent to wrong email address?. Another/ send photos of both parcels, then photos not clear enough, resend. Finally, I had enough of their incompetence, and stopped the complaint. I felt I had no other choice to continue . Australia Post gave me the impression that if they continued with their confusing and frustrating actions I would go away. I hate to say it but THEY WON BG
Warrnambool, Victoria County
- Having no choice on mail delivery
Reason of review
Problem with delivery
Let the company propose a solution
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