Austin American Statesman
Austin American Statesman Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Austin American Statesman has 1.0 star rating based on 2 reviews. Consumers are mostly dissatisfied with delivery failures and slow or unreachable customer service.
Key Takeaways for Future Customers
- Check Austin American Statesman reviews before subscribing and weigh online vs home delivery options.
- Try to reach a real person for subscription or delivery changes; automated menus may not resolve issues.
- Consider alternate papers or online subscription if timely home delivery is essential.
Negative Feedback / Risk Areas
- Recurring delivery issues and missed papers despite daily calls.
- Poor coordination with third-party delivery service and lack of effective communication.
- Difficulty contacting live customer service for address changes or refunds on subscriptions.
Positive Feedback
Reviewers value local news coverage, website and diversity of products despite high price level.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Austin American Statesman has 1.0 star rating based on 2 reviews. Consumers are mostly dissatisfied with delivery failures and slow or unreachable customer service.
Key Takeaways for Future Customers
- Check Austin American Statesman reviews before subscribing and weigh online vs home delivery options.
- Try to reach a real person for subscription or delivery changes; automated menus may not resolve issues.
- Consider alternate papers or online subscription if timely home delivery is essential.
Negative Feedback / Risk Areas
- Recurring delivery issues and missed papers despite daily calls.
- Poor coordination with third-party delivery service and lack of effective communication.
- Difficulty contacting live customer service for address changes or refunds on subscriptions.
Positive Feedback
Reviewers value local news coverage, website and diversity of products despite high price level.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
2 Problems with paper called 2X and sent email to consumer service today
- Can't reach a contact to process paperwork; calls cut off, emails unanswered.
- Paperwork left on curved driveway by front door; no response by 5 PM.
Problem getting to getting a contact to process paperwork hold and placement of my paper on the curved driveway where front door is!
Tried 2days by phone & then cut off plus sent email to customer care@ statesman on May 27 @ 7;38 AM; No response by 5 PM. Paper subscriber for over 50 years.
[PERSON_NAME] & [PERSON_NAME], [STREET_ADDRESS][PERSON_NAME] [PERSON_NAME] cell [PHONE_NUMBER]; [PERSON_NAME] [PHONE_NUMBER]
- Delivery usually good
- Automated contact
Preferred solution: Deliver product or service ordered
User's recommendation: Talk to real person if automated person doesn’t work!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irving, Texas
No paper delivered for 2 weeks despite daily calls
- I have not received a paper for over two weeks despite calls.
- Poor communication with the third-party service; 40-year subscriber may cancel.
I have not received a paper for over two weeks despite daily calls and talking to a delivery supervisor. The problem is there is no effective communication between the third-party delivery service and the paper. I have subscribed for over 40 years but am ready to cancel!
- Fired good reporters
- Late news since printed out of town
- Ongoing delivery problem
Preferred solution: Deliver product or service ordered
User's recommendation: Only get online paper or subscribe to other papers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Missed paper delivery for 2 weeks despite daily calls
- Poor customer service and coordination with third‑party delivery.
- Subscriber for 40+ years.
- No delivery for over two weeks; ready to cancel.
Furious about lack of customer service regarding delivery issues & no coordination between paper and 3rd party delivery service. Have subscribed for 40 plus years .
In past, paper was delivered to area beside my mailbox.
Currently, no delivery for 2 plus weeks despite daily calls! Ready to cancel subscription!!!
- Local news
- Fired key staff and delivery issues
- Printed out of town so old news
Preferred solution: Deliver product or service ordered
User's recommendation: Get Dallas Morning News instead!
Lufkin, Texas
Subscription to Newspaper
We have never had home delivery of Austin Statesman. We contacted you online and gave Credit Card
303 Mahan
Meadowlakes, Tx
78654
Dallas, Texas
Change delivery address
It is very difficult to reach a person to give my short message. Changing address is not in the menu. I hope my text message got through.
Companies Similar to Austin American Statesman
KUT
CBS Austin
FOX 7 Austin
KVUE
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.