Anonymous
map-marker Perth, Western Australia

No refund after written agreement to refund

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AussieLogo is a SCAM. Do not fall prey to this terrible business.

I payed a total of $185.79 for a logo package on 14-02-2024. I was told personally that if I did not like the designs made I would receive a full refund. I sent through my sketched concept for them to digitalize and detail with the information I provided. Within a day of that phone call I received my first logo illustration.

It looked nothing like what I asked for. Worse was that the art used wasnt original and instead appeared exactly like the free, basic formats already available on Canva.

I realized that with this low level of skill I wouldnt be receiving the professional logo I wanted. Via email, I politely asked for a refund. In return, I got a new form to refill in of the information Id already sent through and discussed.

After I asked again for a refund, I was ignored AGAIN and received another concept. This one appeared more like the design I originally asked for but was entirely devoid of any effort and lacked artistic competency. Honestly, it looked like a child had made it.

After that, I explained why I didnt like the concepts and that I still wanted a refund. Melissa on AussieLogo responded that A full refund in any case will not be a possibility.

In addition, she wanted 70% of my money for a design I had refused to be made in the first place.

On each of their packages is the phrase money back guarantee. They verbally agreed that a refund was possible. These assurances are lies. They did NOT return my $185.79 and instead responded that a refund in any case is against [our] Terms and Conditions.

With their refusal to issue a refund without consuming 70%, I was disgusted.

I wrote that if they refused to issue the guaranteed refund then I would post this review. They then replied that they would refund me fully on 14-03-24 and that it would take 7-11 business days to process. That time passed and I have enquired about my money several times since. Ive received nothing but emails demanding more of my patience.

My hard earned $185.79 has NOT been returned to my bank account to this day.

Its been almost two months since their false pledge to fully refund.

AussieLogos scheming AussieLogo is a SCAM. Do not fall prey to this terrible business. I payed a total of $185.79 for a logo package on 14-02-2024. I was told personally that if I did not like the designs made I would receive a full refund.

I sent through my sketched concept for them to digitalize and detail with the information I provided. Within a day of that phone call I received my first logo illustration. It looked nothing like what I asked for. Worse was that the art used wasnt original and instead appeared exactly like the free, basic formats already available on Canva.

I realized that with this low level of skill I wouldnt be receiving the professional logo I wanted.

Via email, I politely asked for a refund. In return, I got a new form to refill in of the information Id already sent through and discussed. After I asked again for a refund, I was ignored AGAIN and received another concept. This one appeared more like the design I originally asked for but was entirely devoid of any effort and lacked artistic competency.

Honestly, it looked like a child had made it.

After that, I explained why I didnt like the concepts and that I still wanted a refund. Melissa on AussieLogo responded that A full refund in any case will not be a possibility. In addition, she wanted 70% of my money for a design I had refused to be made in the first place.

On each of their packages is the phrase money back guarantee. They verbally agreed that a refund was possible.

These assurances are lies. They did NOT return my $185.79 and instead responded that a refund in any case is against [our] Terms and Conditions.

With their refusal to issue a refund without consuming 70%, I was disgusted. I wrote that if they refused to issue the guaranteed refund then I would post this review. They then replied that they would refund me fully on 14-03-24 and that it would take 7-11 business days to process.

That time passed and I have enquired about my money several times since. Ive received nothing but emails demanding more of my patience.

Not a dollar of my hard earned $185.79 has been returned to my bank account to this day. Its been more than a month since their false pledge to fully refund.

AussieLogos scheming is truly white collar; they communicate politely enough when it suits them but fail to keep their promises or return money.

Whatever you do, steer clear of this horrendous, despicable fraud of a business. Their art is subpar and not worth your time or concern.

Look elsewhere for creditable, reasonable logo designers. These people will steal from you. truly white collar; they communicate politely enough when it suits them but fail to keep their promises or return money.

Whatever you do, steer clear of this horrendous, despicable fraud of a business. Their art is subpar and not worth your time or concern.

Look elsewhere for creditable, reasonable logo designers. These people will steal from you.

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User's recommendation: Scammers and liars! Terrible designers. Do not trust

Michael L Tox

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Verified Buyer
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Verified Reviewer

Bait and switch ... extortion is a better word

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Aussie Logo - Bait and switch ... extortion is a better word
Aussie Logo - Bait and switch ... extortion is a better word - Image 2
Updated by user Nov 22, 2023

They threatened me with a lawsuit for posting this review.

Original review Nov 22, 2023

Slow. Then when things are ready demand you agree to some sort of license which you dont need and most likely dont want.

Will not accept no for answer until one threatens legal action.

These folks may have good artists but the service people are crooks. AVOID at all cost.

View full review
Pros:
  • Good artists
Cons:
  • Engage in bait and switch

Preferred solution: Apology

User's recommendation: Avoid

Kourosh S Vnr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

They are not honest

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Please avoid these guys, they will waste your time and money and break what they have agreed on.

they are not honest and for every single thing they want to charge you.

View full review
Loss:
$100
Pros:
  • I see no positive points
Cons:
  • Ripping off
  • Not honest
  • And not keeping what they have agreed on

Preferred solution: Price reduction

User's recommendation: Please avoid, avoid this scam company

Anonymous
map-marker Boyland, Queensland

%100 Scam

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%100 Scam. Tried to get more money out of us, told them we have done this many times and your are lying about extra cost.

As soon as off the phone they tried to charge $558 on my card lucky the bank stopped them. But now have to go trough all the hassle of changing card.

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Antwoin Dqv

Dishonest

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This organisation is not Australian based, with their employees using alias names. Their website is not an Australian site and their phones are certainly offshore.

They attempt to gain money minus any specifics as to what they will undertake. This is a very shady operation at best.

View full review
Pros:
  • Name

Preferred solution: Them removed from working in Australia

User's recommendation: Avoid

Anonymous
map-marker Sydney, New South Wales

Scammers

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They have been trying to get me to pay additional fees for my trademark registration..absolute criminals.

Dont use them, not even for crap house paper

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User's recommendation: Don’t use them

Judah F Hhl

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Verified Reviewer

Horrible unprofessional

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Original review Mar 17, 2023

In short form don't do business with this company they are conmen.

Unprofessional, thieving, no transparency.

They have no communication with ther customers.

They will tell you you have payed all that there's is no more all is payed . And around the conner befor everything is finalised They say you have to pay this much. The are con men.

View full review
Loss:
$6000

Preferred solution: Let people know not to do business

User's recommendation: He'll no

Anonymous
map-marker Melbourne, Victoria

Do not be fooled by aussielogo.com

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They will tell you that they're an Australian business but in fact they're located overseas in America.

The address on their website shows 11th Floor, 10940 Wilshire Blvd, Los Angeles, CA 90024

https://www.aussielogo.com/contact/

When you do a domain whois lookup of aussielogo.com it will show you that the domain was only registered 14 days ago on the 17th of May 2021 but yet they will tell you they have been operating for many years.

Also another warning sign is their domainname aussielogo.com if they were an Australian business would they of not registeerd the .com.au domain instead of .com, this is because they have no ABN

Be very careful and do not be fooled by https://www.aussielogo.com as they're an overseas business and not an Australia business

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User's recommendation: look at their other reviews

1 comment
Teniya Rew

Hey I own aussielogos.com.au 17 years in business and these scam artists have given us a bad name. Every week people ring me saying you've ripped me off.

They even took my ABN and address because as***.au you cannot have domain privacy and they issued fake Invoices on my behalf that the ATO are asking for tax payments on!!

The Federal Police cannot do anything because i need to give them a legit address-the address you quote is NOT them-think they are in India. It is criminal what people can get away with

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