Updated by user Jun 10, 2013
Here's latest news. I put this complaint on another review site- seems its in the same town Aurora.
The owner threatened me and the website owner with a lawsuit if it wasn't removed. Both myself and the website owner told him to go ahead...should be great for business...
Original review May 10, 2013
Decided to do it right and run it an hour at a time with 1/4 load like they state to break it in properly. After 5 hours, the cheap crimped battery lugs fell off; the fuel filter started leaking all over the place. After 9 hours, the connector on the circuit board that powers the fuel pump safety solenoid loosened, arched over and failed. Had to remove the plunger on the fuel pump to get it to work. After 14 hours- the engine died period- would not start for anything. All this happened during the first year of ownership. With every call to support- another condescending answer- like I'm a diesel mechanic. The engine died just over the year warranty- so the company basically said," take it to a diesel mechanic". Upon opening the engine- they discovered that the valve adjuster had backed out and fell out into the engine, causing the tappet to fall out and ruin the engine block- 14 hours. Not even enough time to warrant a valve adjustment. Ron Katz, the owner lied to me; lied to the mechanic. They first told him they would pay for a new engine if I paid for shipping. When he called back to order it, they told him I had to pay for it.They accused me of not using the right fuel; not knowing what I was doing...basically anything they could throw at me. Buy a generator form this company at your own risk- the silent diesel is junk- the owner is a liar; and doesn't stand by his products. Oh and don't believe the BBB A+ rating- its a sham. They wait till the time elapses; say they sent a response when they didn't, and call it resolved. I have never dealt with a company so crooked. Lesson learned.