Missing Pice of equipment

I would like to preface this review by stating that Aurora did a fine paint job. Sadly, we discovered a brand new piece of power equipment, along with the owner's manual, had gone missing shortly after the project's completion. It was a very upsetting discovery. This piece of equipment was accounted for just prior to Aurora's beginning the project. Shortly, thereafter, we went to use it and it was gone from the spot where it was stored. Initially, we did not want to even consider the possible connection between the missing item and an Aurora employee. In the remote chance it could have been moved during the project to a different spot, we conducted a through search of the entire area to no avail. Due to the similar report by the previous poster, it is important to mention the item was located near a window that was opened for painting purposes only. We are 100% positive that no other individuals had access to this area of our home prior to or since the painting project. As we stated, we are disappointed and saddened to report this incident here. The only reason we did not report this incident to the owners is because we felt too much time elapsed between the completion of the job and the discovery that the item was missing. As I write this review, I have a sick feeling in the pit of my stomach. I feel as though one unscrupulous Aurora employee took advantage of our confidence and trust as well as their employer's trust in them. Aurora's owners are dedicated and pleasant professionals. Unfortunately, after this experience, I cannot have them back for any future projects. I just wonder how many other times this May have occurred unbeknownst tithe owners because of similar circumstances as we have described in this review. I am truly sorry for the owners in this situation.
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#831534

you say because so much time took place you didn't call the owners, yet you feel telling this hear is helpful?

I'm sorry I see this review as fake or just bogus. its a bit too word crafted and yet, you failed to tell the company that did the work.

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#838810
@PissedConsumer831534

This report is accurate. I provided a detailed account of this incident based solely on my personal experience with Aurora Exterior Painting.

Yes, it was necessary to report it here as it is intended to help the consumer. Further, I did not feel particularily safe reporting this incident to the compay. This employee knows where I live. A $350 item is not worth retaliation or placing my family in harms way.

Ihatetrolls, you have no information related to this report other than the details I provided here.

You feel confident to say the report is fake or "just bogus" because you do not like what I reported here. Yet, you question why a consumer would be hesitant to report to the owner of this company.

e helpful information to the consumer

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0 0
#840493
@PissedConsumer838810

This is Alexi Bobolia one of the owners of Aurora Exterior Painting. I have read your review and am very curious to know who you are.

If this is an accurate review we need to know about this so we can resolve the matter. There is no reason to be concerned about your family, you can call me directly and talk privately about this. If you truly are a customer you should have my direct cell phone number.

Please identify yourself.

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ID
#499900 Review #499900 is a subjective opinion of poster.
Location
Shrewsbury, Massachusetts
Loss
$350
New Reviewer

Poor painting job!

In July 2007 I hired Aurora Exterior Painting to paint my house in Marlboro, MA. I had been very specific about the Benjamin Moore color I selected that is listed on the Benjamin site for EXTERIOR and INTERIOR. I bought a 3oz sample and told them to use that color. It sounds simple enough but after they painted the house it didnt match according to myself and 3 other people that looked at it. I asked them why they didnt compare to be sure before they started to paint but no reasonable answer was given. To me it seemed sloppy and not managed well. I told them to try matching again and still there were problems. They used the excuse that it was an interior color! They were supposed to know that ahead of time if it was an issue...very sloppy. The Benjamin Moore site specified very clearly it was an exterior/interior color. Finally, they told me to get the correct color at the paint store, which I did on the FIRST TRY! Then they tried to charge me for a 3rd coat to put it on! I told them no way so I agreed to pay only $500 extra for the added value of an extra coat. Frankly I just wanted them done and gone! For the final bill they tried to overcharge for some carpentry work which they reduced upon my request. I felt as though I had to keep an eye on them every minute. To make matters worse the paint had begun to peel quite a bit on different areas of the house after only about 27 months! After haggling with the owner over this he offered a mere pittance of $135 for me to get it fixed...GIMME A BREAK! I told them I will hire someone to fix it and recover the true cost in court. Stay tuned!
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#592455

I read the other complaints about this company also.

It seems like the owners are on here trying to defend all there mistakes. I find this unusual and tacky! Firstly if your saying your work is only good for two years and your not willing to stand behind your companys work then thats awful. Secondly you give the customers full name just because they are dissatisfied and want to make other people aware of what they expierenced. Isnt that a violation of privacy. Seems kinda strange that all these ex customers are telling lies. Just sayin!!

And these poor people were overcharged. good thing they looked at the receipt

. bottom line you should make the customer happy. and it sounds to me like if you dont like the paint color or you find it didnt match what you originally asked for tjen to bad. Your company will make excuses that it needs a second coat at the customers expense. Or if your shady sounding employees steal something and arent caught in the act (most people arent home when getting work done to their home) then your SOL!

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#242157

:(

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#188354

To Whom It May Concern:

We, Aurora Exterior Painting Inc. are writing in response to a complaint that surfaced through this website and have the following details and facts regarding this issue below. Mr. Alden also submitted a complaint to the Better Business Bureau but it was removed once we started our side of the case.

As stated in the complaint, Aurora contracted to paint the house of Ken Alden of Marlboro, MA in July of 2007. The job was completed on July 31st of 2007.

Mr. Alden states he was very specific about the color he chose. His 3oz sample that was given to us for the exterior of his house was actually an interior sample in an “eggshell” sheen. The agreement made with Mr. Alden for the exterior of his house which is written on the contract, was for the body of the house to be done with an exteriorpaint in a “flat” sheen. We told him the paint store should be able to match his color sample but it would be with an exterior paint with a flat sheen. He agreed this is what he wanted on the house.

Eggshell is one step up on the sheen level from flat making the paint to appear to have more of a shine to its finish. Seeing this could be an issue with Mr. Alden, since he had over 25 color samples he was going through and could not make up his mind about the color, we brought the matched color to his house, had him look at it and then sign off that it was acceptable. The agreement was written up by a production manager on July 17th and signed by Mr. Alden the same day. He says in his complaint he asked us why we didn’t compare the colors and claims our management of this was sloppy. How can a company be more organized when we have a signed agreement with him that the color match was compared and deemed acceptable?

Having a signed agreement the color match was good the crew began to paint the house. They completed the final coat on the entire house and when we were done Mr. Alden or his wife felt the color was not exact to his 3oz interior eggshell sample. Even after signing off on the color match, he wanted the color matched again and another coat put on.

After bringing another match back to the house he didn’t like it again. The color could not have been more exact but the sheen was a little different because it was a flat paint next to an eggshell paint. We had to ask a Benjamin Moore paint representative to come to the house (which one did) and further explain why his request for an interior eggshell paint was going to look a bit different compared to an exterior flat paint. The representative tried to explain this numerous times and told Mr. Alden this was the best match possible that the paint store could do.

There were 3 people looking at the color match beside Mr. Alden and we literally had our noses 2 inches from the clapboards trying to find a difference in color. The only person who didn’t agree the color was the same was Mr. Alden.

We told him there was nothing more Aurora could do to match his color and if he wanted it changed he would have to get the paint matched himself. He agreed we did all we could do and realized this was the paint store’s issue not being able to get what he thought was an exact match. Because of this he felt it fair to have to go and deal with the paint store himself and get the paint matched which he did and he also agreed to pay us a little more for the additional coat because it was not Aurora’s fault and rather the paint store’s inability to get an exact match. He states in his complaint that this was our issue and our fault. That couldn’t be further more from the truth. Why else would he agree to get the paint himself and also pay more for work that was supposedly our fault?

He did come back eventually with more paint that he thought was a better match and a second agreement was written up and signed by him that the color was acceptable and that he would pay $500 for another coat to be put on. This amount was minuscule to what it actually cost to cover his whole house again (he has a 4000 sq foot colonial) with another coat but my crew agreed to take a little less money for doing the work and Aurora made nothing on this cost.

He mentions us trying to overcharge him for carpentry work. This was an honest mistake by our production manager who thought we replaced three window sills when it was a triple window sill that was all one large piece of carpentry. This was quickly corrected and Mr. Alden had no problems with any of this. Everything was completely fair and in the end he was very happy with how we dealt with everything and got things right in the end. He later referred us to some of his neighbors because he was so happy with the work. I have an email stating that he recommended us also. This does not sound like someone who wanted us done and gone according to his complaint.

Mr. Alden did contact us 27 months after the job was complete and he said there were a few spots peeling on his house. We explained to him that he was beyond his warranty period of 24 months and there was nothing we could do at this point. We did go and look at the work and we found just a few spots on his house that were peeling. The rest of the house was completely fine and nothing else was peeling anywhere. We told him if he matched the paint again and had it for us at the house, we would do the repairs even though his warranty had expired. We felt we were being very reasonable by providing to him our labor for free if he would buy 1 gallon of paint.

Mr. Alden apparently felt this was completely unacceptable so we offered him another option. This was the $135 figure he refers to in his complaint. We arrived at this figure because it was going to take us 4 hours of time to fix the few spots on his house which was $100 in labor cost and the paint was $35. Apparently this was also unacceptable even though we were now paying for the labor and the paint.

Mr. Alden did not accept either one of our options to help him out even though we had no obligation to because his warranty expired. His complaint with this website is filled with inaccuracies and exaggerations of the facts of this case. Please refer to the signed color match agreements that were compared and tested on his house before beginning to paint and the reference in his complaint to us not comparing this first and being sloppy in our management. This is just one example.

The bottom line is he became upset with us that we would not honor an expired warranty even though we gave him 2 very reasonable options for resolving this. We have provided all of the signed agreements of color matching and costs associated with this job that Mr. Alden agreed to. Everything is clearly written out and proves this complaint is unjust and an attempt to stain the reputation we have worked hard to have at Aurora.

Sincerely,

Aurora Exterior Painting Inc.

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#188353

To Whom It May Concern:

We, Aurora Exterior Painting Inc. are writing in response to a complaint that surfaced through this website and have the following details and facts regarding this issue below. Mr. Alden also submitted a complaint to the Better Business Bureau but it was removed once we started our side of the case.

As stated in the complaint, Aurora contracted to paint the house of Ken Alden of Marlboro, MA in July of 2007. The job was completed on July 31st of 2007.

Mr. Alden states he was very specific about the color he chose. His 3oz sample that was given to us for the exterior of his house was actually an interior sample in an “eggshell” sheen. The agreement made with Mr. Alden for the exterior of his house which is written on the contract, was for the body of the house to be done with an exteriorpaint in a “flat” sheen. We told him the paint store should be able to match his color sample but it would be with an exterior paint with a flat sheen. He agreed this is what he wanted on the house.

Eggshell is one step up on the sheen level from flat making the paint to appear to have more of a shine to its finish. Seeing this could be an issue with Mr. Alden, since he had over 25 color samples he was going through and could not make up his mind about the color, we brought the matched color to his house, had him look at it and then sign off that it was acceptable. The agreement was written up by a production manager on July 17th and signed by Mr. Alden the same day. He says in his complaint he asked us why we didn’t compare the colors and claims our management of this was sloppy. How can a company be more organized when we have a signed agreement with him that the color match was compared and deemed acceptable?

Having a signed agreement the color match was good the crew began to paint the house. They completed the final coat on the entire house and when we were done Mr. Alden or his wife felt the color was not exact to his 3oz interior eggshell sample. Even after signing off on the color match, he wanted the color matched again and another coat put on.

After bringing another match back to the house he didn’t like it again. The color could not have been more exact but the sheen was a little different because it was a flat paint next to an eggshell paint. We had to ask a Benjamin Moore paint representative to come to the house (which one did) and further explain why his request for an interior eggshell paint was going to look a bit different compared to an exterior flat paint. The representative tried to explain this numerous times and told Mr. Alden this was the best match possible that the paint store could do.

There were 3 people looking at the color match beside Mr. Alden and we literally had our noses 2 inches from the clapboards trying to find a difference in color. The only person who didn’t agree the color was the same was Mr. Alden.

We told him there was nothing more Aurora could do to match his color and if he wanted it changed he would have to get the paint matched himself. He agreed we did all we could do and realized this was the paint store’s issue not being able to get what he thought was an exact match. Because of this he felt it fair to have to go and deal with the paint store himself and get the paint matched which he did and he also agreed to pay us a little more for the additional coat because it was not Aurora’s fault and rather the paint store’s inability to get an exact match. He states in his complaint that this was our issue and our fault. That couldn’t be further more from the truth. Why else would he agree to get the paint himself and also pay more for work that was supposedly our fault?

He did come back eventually with more paint that he thought was a better match and a second agreement was written up and signed by him that the color was acceptable and that he would pay $500 for another coat to be put on. This amount was minuscule to what it actually cost to cover his whole house again (he has a 4000 sq foot colonial) with another coat but my crew agreed to take a little less money for doing the work and Aurora made nothing on this cost.

He mentions us trying to overcharge him for carpentry work. This was an honest mistake by our production manager who thought we replaced three window sills when it was a triple window sill that was all one large piece of carpentry. This was quickly corrected and Mr. Alden had no problems with any of this. Everything was completely fair and in the end he was very happy with how we dealt with everything and got things right in the end. He later referred us to some of his neighbors because he was so happy with the work. I have an email stating that he recommended us also. This does not sound like someone who wanted us done and gone according to his complaint.

Mr. Alden did contact us 27 months after the job was complete and he said there were a few spots peeling on his house. We explained to him that he was beyond his warranty period of 24 months and there was nothing we could do at this point. We did go and look at the work and we found just a few spots on his house that were peeling. The rest of the house was completely fine and nothing else was peeling anywhere. We told him if he matched the paint again and had it for us at the house, we would do the repairs even though his warranty had expired. We felt we were being very reasonable by providing to him our labor for free if he would buy 1 gallon of paint.

Mr. Alden apparently felt this was completely unacceptable so we offered him another option. This was the $135 figure he refers to in his complaint. We arrived at this figure because it was going to take us 4 hours of time to fix the few spots on his house which was $100 in labor cost and the paint was $35. Apparently this was also unacceptable even though we were now paying for the labor and the paint.

Mr. Alden did not accept either one of our options to help him out even though we had no obligation to because his warranty expired. His complaint with this website is filled with inaccuracies and exaggerations of the facts of this case. Please refer to the signed color match agreements that were compared and tested on his house before beginning to paint and the reference in his complaint to us not comparing this first and being sloppy in our management. This is just one example.

The bottom line is he became upset with us that we would not honor an expired warranty even though we gave him 2 very reasonable options for resolving this. We have provided all of the signed agreements of color matching and costs associated with this job that Mr. Alden agreed to. Everything is clearly written out and proves this complaint is unjust and an attempt to stain the reputation we have worked hard to have at Aurora.

Sincerely,

Aurora Exterior Painting Inc.

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ID
#195690 Review #195690 is a subjective opinion of poster.
Location
Marlborough, Massachusetts

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