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Need help

Im calling a bit late in the day. This is a fine company and Ill rate them after I talk to them tomorrow. Mike
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#3952240 Review #3952240 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Pros
  • Good products and company
Preferred solution
Just some help
New Reviewer

Questions

I have an orange light instead of blue. What does that mean? Does this interfere with my blue tooth signal?
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#3873969 Review #3873969 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

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Verified Reviewer New Reviewer

Connecting AE 5+ to AE S8.

4.3
Have attached both, but no sound. Does the S8 need to have the AC 110 plugged in? If yes, could you please send me the AC 110 patch cord? Richard Sadler, 24055 Paseo del Lago West, #461, Laguna Woods, CA 92637.

User's recommendation: Have listened to many hours of music from these excellent speakers.

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#2841574 Review #2841574 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Ds2 speaker stands broke!

1.0
Audioengine - Ds2 speaker stands broke!
Ds2 speaker stands broke after 3 years under the weight of A5+ speakers! Chinese trash quality, it looks like just exploded!
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#2697638 Review #2697638 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund

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Verified Reviewer Advanced Reviewer

Very poor service

1.0
Update by user Oct 28, 2019

Audioengine received my review but never made the slightest attempt to redress my grievance and never contacted me or answered my e-mail. The product design is very bad and bound to cause the problem I have experienced.

Original review posted by user Sep 28, 2019
I live overseas and own a surround-sound audio system including front, center and surround speakers. The local distributor for Audioengine sold me a wireless transmission and amplification system for my surround speakers that included the Audioengine W3 wireless audio transmitter and receiver. He charged me almost twice the U.S. price for this item. The neck sleeve between the USB connector and the body of the wireless audio receiver became torn, the wires were exposed, and the contact became intermittent, which messed up the reception. The distributor refused to replace the receiver for me, claiming that his supplier would not replace it for him.However, his supplier is none other than himself, as he is also the importer. I e-mailed Audioengine Support. They opened a case number but did nothing and ignored my subsequent messages. I then e-mailed Dave Evans, the Audioengine CEO, but he did not even bother to reply.
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#1666167 Review #1666167 is a subjective opinion of poster.
Location
Phoenix, Arizona
Cons
  • Terrible service
  • Zero responsiveness
  • Poor product design
Reason of review
Poor customer service
Loss
$121
Preferred solution
Apology and replacement

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