Kamau Tct
map-marker Austin, Texas

Happy with my purchase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My speakers are not turning on but the power adapter has power and it's plugged in to the back of the speaker properly

View full review

User's recommendation: Awesome products!

Anonymous
map-marker Waltham, Massachusetts

Initial set-up difficulties

I think I have hooked up your A2 speakers correctly, but the only sound I get is from the O/E internal TV speakers. Need someone to walk me through the set-up or diagnose what I did wrong.

Thanks,

Michael Fulenwider

Weston, MA

mfulenwider@***.com

617-584-****

View full review
Anonymous
map-marker Puyallup, Washington

Severe lack of customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They do not respond to emails at all. Product sits broken with no repair or parts replacement.

Do not buy any products from them as they never respond to any emails for repair or parts requests to get their piece of *** speakers working.

View full review

User's recommendation: Do not purchase any of their products

Warren C Ckn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boynton Beach, Florida

Reconditioned A5's Have Stopped Working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

As a faithful Audioengine repeat customer, I was simply astonished when my recently purchased 'reconditioned' A5's gave up the ghost last night!! They've sat on our bookcase since purchase 11/22/22, working fine.

Then failure? My disappointment stems from the fact that new A2's purchased several years ago had to be returned/exchanged! They're still working fine - so far.

I'd like to return these, and purchase a NEW pair of A5's. Please assist me with this request.

Regards,

Warren Clark

Boynton Bch FL

Cell: 561-512-****

View full review

User's recommendation: HIGHLY RECOMMEND. Excellent customer service. The 3 year warranty coverage, RMA issued, pre-paid shipping label - new speakers to be delivered.

Michael H Syb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Louis, Missouri

Need help

Im calling a bit late in the day. This is a fine company and Ill rate them after I talk to them tomorrow. Mike

View full review
Pros:
  • Good products and company

Preferred solution: Just some help

Steve S Nit
map-marker Colorado Springs, Colorado

Questions

I have an orange light instead of blue. What does that mean? Does this interfere with my blue tooth signal?

View full review
Pantelimonescu T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ds2 speaker stands broke!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Audioengine - Ds2 speaker stands broke!

Ds2 speaker stands broke after 3 years under the weight of A5+ speakers! Chinese trash quality, it looks like just exploded!

View full review
Loss:
$40

Preferred solution: Full refund

Richard S Kua

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Connecting AE 5+ to AE S8.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Have attached both, but no sound. Does the S8 need to have the AC 110 plugged in?

If yes, could you please send me the AC 110 patch cord? Richard Sadler, 24055 Paseo del Lago West, #461, Laguna Woods, CA 92637.

View full review

Preferred solution: Let the company propose a solution

User's recommendation: Have listened to many hours of music from these excellent speakers.

Groucho

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Very poor service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Oct 28, 2019

Audioengine received my review but never made the slightest attempt to redress my grievance and never contacted me or answered my e-mail. The product design is very bad and bound to cause the problem I have experienced.

Original review Sep 28, 2019

I live overseas and own a surround-sound audio system including front, center and surround speakers. The local distributor for Audioengine sold me a wireless transmission and amplification system for my surround speakers that included the Audioengine W3 wireless audio transmitter and receiver.

He charged me almost twice the U.S. price for this item. The neck sleeve between the USB connector and the body of the wireless audio receiver became torn, the wires were exposed, and the contact became intermittent, which messed up the reception. The distributor refused to replace the receiver for me, claiming that his supplier would not replace it for him.However, his supplier is none other than himself, as he is also the importer.

I e-mailed Audioengine Support.

They opened a case number but did nothing and ignored my subsequent messages. I then e-mailed Dave Evans, the Audioengine CEO, but he did not even bother to reply.

View full review
Loss:
$121
Cons:
  • Terrible service
  • Zero responsiveness
  • Poor product design
Reason of review:
Poor customer service

Preferred solution: Apology and replacement

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article