Audioengine
Audioengine Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Audioengine has a 4.2 star rating from 5 reviews, with 100% would likely recommend; reviews split roughly 50/50 between positive and unfavorable, and consumers are mostly satisfied overall.
Positive Feedback
Reviewers praise good products, sound quality, medium price level, discounts and special offers, and warranty/RMA support when it works.
Negative Feedback / Risk Areas
- Frequent reports of poor product design and premature failures.
- Terrible service and zero responsiveness to repair or parts requests.
- Distributor replacement refusals and inconsistent post-sale support.
Key Takeaways for Future Customers
- Consult Audioengine reviews and confirm warranty and RMA terms before buying.
- Expect good sound but verify customer service responsiveness and billing, refunds, subscriptions policies.
- Consider support experiences and replacement procedures for reconditioned or older units.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Audioengine has a 4.2 star rating from 5 reviews, with 100% would likely recommend; reviews split roughly 50/50 between positive and unfavorable, and consumers are mostly satisfied overall.
Positive Feedback
Reviewers praise good products, sound quality, medium price level, discounts and special offers, and warranty/RMA support when it works.
Negative Feedback / Risk Areas
- Frequent reports of poor product design and premature failures.
- Terrible service and zero responsiveness to repair or parts requests.
- Distributor replacement refusals and inconsistent post-sale support.
Key Takeaways for Future Customers
- Consult Audioengine reviews and confirm warranty and RMA terms before buying.
- Expect good sound but verify customer service responsiveness and billing, refunds, subscriptions policies.
- Consider support experiences and replacement procedures for reconditioned or older units.
Media from reviews
Tired of being ignored?
Happy with my purchase
My speakers are not turning on but the power adapter has power and it's plugged in to the back of the speaker properly
User's recommendation: Awesome products!
Waltham, Massachusetts
Initial set-up difficulties
I think I have hooked up your A2 speakers correctly, but the only sound I get is from the O/E internal TV speakers. Need someone to walk me through the set-up or diagnose what I did wrong.
Thanks,
Michael Fulenwider
Weston, MA
mfulenwider@***.com
617-584-****
Puyallup, Washington
Severe lack of customer service
They do not respond to emails at all. Product sits broken with no repair or parts replacement.
Do not buy any products from them as they never respond to any emails for repair or parts requests to get their piece of *** speakers working.
User's recommendation: Do not purchase any of their products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReconditioned A5's Have Stopped Working
As a faithful Audioengine repeat customer, I was simply astonished when my recently purchased 'reconditioned' A5's gave up the ghost last night!! They've sat on our bookcase since purchase 11/22/22, working fine.
Then failure? My disappointment stems from the fact that new A2's purchased several years ago had to be returned/exchanged! They're still working fine - so far.
I'd like to return these, and purchase a NEW pair of A5's. Please assist me with this request.
Regards,
Warren Clark
Boynton Bch FL
Cell: 561-512-****
User's recommendation: HIGHLY RECOMMEND. Excellent customer service. The 3 year warranty coverage, RMA issued, pre-paid shipping label - new speakers to be delivered.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help
Im calling a bit late in the day. This is a fine company and Ill rate them after I talk to them tomorrow. Mike
- Good products and company
Preferred solution: Just some help
Questions
I have an orange light instead of blue. What does that mean? Does this interfere with my blue tooth signal?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDs2 speaker stands broke!
Ds2 speaker stands broke after 3 years under the weight of A5+ speakers! Chinese trash quality, it looks like just exploded!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConnecting AE 5+ to AE S8.
Have attached both, but no sound. Does the S8 need to have the AC 110 plugged in?
If yes, could you please send me the AC 110 patch cord? Richard Sadler, 24055 Paseo del Lago West, #461, Laguna Woods, CA 92637.
Preferred solution: Let the company propose a solution
User's recommendation: Have listened to many hours of music from these excellent speakers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Very poor service
Audioengine received my review but never made the slightest attempt to redress my grievance and never contacted me or answered my e-mail. The product design is very bad and bound to cause the problem I have experienced.
I live overseas and own a surround-sound audio system including front, center and surround speakers. The local distributor for Audioengine sold me a wireless transmission and amplification system for my surround speakers that included the Audioengine W3 wireless audio transmitter and receiver.
He charged me almost twice the U.S. price for this item. The neck sleeve between the USB connector and the body of the wireless audio receiver became torn, the wires were exposed, and the contact became intermittent, which messed up the reception. The distributor refused to replace the receiver for me, claiming that his supplier would not replace it for him.However, his supplier is none other than himself, as he is also the importer.
I e-mailed Audioengine Support.
They opened a case number but did nothing and ignored my subsequent messages. I then e-mailed Dave Evans, the Audioengine CEO, but he did not even bother to reply.
- Terrible service
- Zero responsiveness
- Poor product design
Preferred solution: Apology and replacement
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