Venetia Dhq
map-marker Fort Collins, Colorado

Not authorized

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I purchased a one year subscription at a discounted price and NEVER agreed to a renewal or automatic renewal. I did not authorize a renewal charge and want my account (credit card) credited for the full amount I was charged, May 2, 2024. It is illegal to charge me without my consent or authorization.

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User's recommendation: Avoid this company

Jolly J Bwu

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Verified Reviewer

Very bad customer support

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They do not provide a reminder email what your subscription is due for renewal (unlike most other subscription based companies which do). When you roll over into another year and you ask for a refund, they refuse to offer it and, after a couple of messages, support just stop replying to you and ignore you.

What kind of secret scam scheme is that? I couldn't find a way to review them on Google or Facebook, and I understand why because they would be inundated with people giving negative reviews for this very poor way of handling a genuine refund inquiry. I'm not the first one to have this issue, I see similar complaints regularly on their social media.

Furthermore, I've even messaged the guys who run the company directly and they're too spineless to reply. Just take the money and keep quiet, seems to be their company policy.

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Loss:
$199
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Do not use this service.

Philippe P Ecm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jeddah, Makkah Al Mukarramah Province

Automatic Deduction on my Debit Card without Prior Notice

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audiio - Automatic Deduction on my Debit Card without Prior Notice
audiio - Automatic Deduction on my Debit Card without Prior Notice - Image 2

Hi Audiio, Im Philip with the account number c50a229a-501c-4fd6-a551-3****ecef0ba

The account automatically renewed without prior notice and it is deducted on my card immediately

I will not renew it this time because I don't need it and also the price is a bit higher than the first time I purchased it.

Please update my requests as soon as possible

I will attach an invoice here.

Card Number 4215 84** **83 9596

Krungsri Debit Card

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Loss:
$199
Cons:
  • Sounds are not compatible on everyday edit

User's recommendation: It is hard to get a refund until now they are not answering on all my emails. Deduction has no prior notice on my email, they automated deduct the amount without consent on the purchaser.

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