Audi UK

I purchased my Audi A3 in July 2021. After more than two dozen phone calls/emails, over a 2-month period, Audi UK Customer Service is still unable to resolve the problem of 'Audi Connect' not functioning for my car.

Ironically, 'Audi Connect' was a major selling point from Audi; but, IT DOESN'T WORK. The Audi Digital Support Team and Customer Service was absolutely useless in resolving the 'Audi Connect' set up issue. Their poor training and poor technical knowledge was continually evident as their only response to resolve any problem was to "delete the MyAudi account in my name, wait 24-hours; then, open up a new MyAudi account in my name". Following their guidance, I did this 6-8 times; but, with no success in resolving the 'Audi Connect' set up problem.

As to a technical resolution of the problem.... "They Know Nothing", as they are not technically competent.

I'm so very, very disappointed in you Audi. I expected so much more!

Own an Audi A4 S Line 2.0 TDI, the higher range of the model. On 85000 miles, 6 years old, full service history, the engine broke down only to find that there was a manufacturing fault on the injection line. After much conversations and debate, Audi replaced the injection line.

Not even 2 months later, the car breaks down, and the nearest Audi specialist advised a cracked piston, surprisingly in the same cylinder that had a faulty injector.

Audi UK customer services will hear nothing about it, their advise is that the car is out of warranty, that they are happy for me to get the car to one of their garage, pay whatever costs to get it investigated, then fixed.

There is no support, no help moving the car around, and no admission of an even remote responsibility.

Cracked piston after 85000 miles? Seriously, on an over £40000 car... this repair will set me back over £1700, and I have no longer any trust in my vehicle, or its manufacturer.

There is no way I will ever buy an Audi.