Anonymous

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Verified Buyer
| map-marker Milford, Pennsylvania

3 strikes you're out. Totally incompetent and crooked.

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Audi Newton - 3 strikes you're out. Totally incompetent and crooked.

Absolutely incompetent mechanics! Went to have my water pump replaced Dec '21.

On the way home I got alert that acc and advanced braking not working. Homelink also didn't work. Took it back and turns out they forgot to plug sensor harness back in. While there, tech noticed nail in tire.

He allegedly patched tire for 50.00. Fast forward few weeks and I'm getting brakes done (local mechanic) and he finds nail in same tire. Upon removal and inspection, there was no prior patch done. The dealer flat out lied and charged me.

Service dept offered oil change as apology. Took car in for brake flush and alignment yesterday (Sept '22) in prep for new tires today. Dealer said alignment off and they corrected it. Driving home, wheel seemed off slightly and car pulled a little to left.

It didn't do either prior to dealer alignment. Had tire shop check it today, guess what, both driver and passenger front were off.

At this point I had tire shop fix it and I will never set foot in Newton Audi again. You're better off driving the extra 45 or so to a competent and honest dealership.

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User's recommendation: Find a different dealership for service

William R Pla
map-marker Sussex, New Jersey

Remote key not detected on dashboard cluster

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Service department worst of the worst

Went to the dealership over ten times, my vehicle was in the shop for 52 days within a 3 month period since dashboard cluster kept indicating remote key not detected. Its safe to say they didnt have a clue what they were doing, and when they finally fixed it, on the drive home I realized the sunroof only retracts a quarter of a way and the sunshade 3 quarter of the way.

I spoke to Marc Scalera (service advisor) and he told me its just a setting they have to reprogram - a quick fix - and to bring the vehicle in a week because theyre busy. Came back a week later and after waiting a couple of hours, Marc says they cannot reprogram it, a mechanism broke, and they need to disassemble the sunroof and need the vehicle for 3 or 4 days, and the next loaner available in 2 weeks. Two weeks later I receive a phone call to reschedule the appointment for another week because they dont have enough technicians. A week later, when I returned Marc told me they dont have any loaner available and they only have one technician working.

If that was the case, they should have plenty of loaners available and its very blatant theyre giving me the runaround. When I asked Marc why he didnt notify me, he responded I didnt know you were coming - so much for service advisor. This happened under their supervision and negligence on their part - they showed no remorse. It is apparent they dont intend to fix the sunroof because is to complicated for them.

The first day I took the vehicle to rectify the issue with remote key not detected, Marc Scalera called me and told me that they picked up an error code on my MMI and for them to fix it is going to cost $1,000, but today is my lucky day and they will do it for $750. I told Marc first of all I didnt bring the vehicle there for that and second of all there nothing wrong with my MMI, he told me that it has the potential of going bad. Think about that - would you pay $750 because it has the potential of going bad? Thats your definition of a SNAKE OIL SERVICE ADVISOR.

For the record three months later the MMI is still working for the simple reason there is nothing wrong with it and its working like a charm.

I challenge Jim Desimone (General Manager) and Brooke Canty (owner) to call me so I can elaborate. Audi of Newton continues to say how much they value their customers - well guess what?

Im the customer - show me, walk the walk. I will update this review in the future.

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Cons:
  • Constantly fabricated

Preferred solution: For Audi of Newton to be accountable for their negligence.

User's recommendation: Stay away from Audi of Newton Service Department

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