Derrell Gkr

Resolved: Used car issue

Updated by user Nov 07, 2019

They fixed not just the console but also a dent on the rear door which was not part of the deal, and they did it for free of charge, about a $1000 fix, as a compliment for the long waiting time. Everyone was nice and understanding, car looks great!

Updated by user Oct 17, 2019

Got update yesterday, seems it will be done by tomorrow and also, they promised to throw in a fix for a pre-existed issue worth about a thousand dollars, for no charge, to compensate for the wait. I'm back on team Audi Marietta, faith in humanity restored

Original review Oct 10, 2019
Bought a used Porsche Cayenne S at the Jim Ellis Audi Marietta dealership. The next morning the middle console (navigation, GPS, radio) shut down. I asked them if they sold me a lemon and they assured it's not the case, the sales associate offered to drive to my place the next day with a loaner car which I will drive until they fix the problem. This was on a Friday and I didn't want the guy spending his Saturday with this, since my place is about two hour drive from the dealership. I said I will drive there on Monday, so I took a vacation day and did just that. I got the loaner car and left the Cayenne. It was seven (7) weeks ago. I inquired a number of times and they were always nice when talked to me but more often than not they didn't respond to my emails, texts etc. I got some updates that the part is expensive and they have to order it and all. I'm sympathetic to them in general but seven weeks looks an awful lot of time to fix an issue and the problem comes down to the fact that the person who did the checkups on the car before selling it, didn't do a great job at all... Buying a used car there most likely not a great idea either. I gave one star for now and will update the review when I know something. Not sure when will that happen though...
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Reason of review:
Bad quality

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