Problems with Hunt Valley Audi Dealership

My husband purchased a 2020 cabriolet for me on June 30, 2020; I was not in Maryland having totaled my previous (2013 cabriolet) in Maine when I was hit by a deer on the Maine turnpike. A number of problems about the purchase have ensued: an issue with the car requiring the replacement of a module controlling the driver seat belt as well audio controls was known to the dealership but not disclosed to my husband. This came to light when I brought the car in in response to a notice of the need for a software update; the one hour update became a four day repair. More significantly, when my husband asked to put my name on the title and registration, he was told this was un-necessary and difficult to do since I was not present in Maryland. Of course, it was doable by fax or FedEx, but the salesman (Casey) wanted to complete the sale by the end of the month. He said that the tags from my previous car (which I had overnighted to my husband) could be transferred. He was, of course, wrong since they are handicapped tags and I am the handicapped person. I was told that the new registration was being held up by the Maryland DMV's new computer system which was malfunctioning and also due to Covid-19. I became uncomfortable with this explanation after the temporary tags expired and contacted the DMV myself. The supervisor there said the new registration were not being issued because the handicapped person (me) was not on the title. She also said that the Audi of Hunt Valley could 'call back the paperwork and resubmit it properly with my name included'. The dealer said that they can't do this (I believe they don't want to because it is challenging and time consuming) and that when the new title comes my husband and I should 'go to the DMV and just add me to the title' and then handle the transfer of tags so that I end up with my handicap plates. I feel that we did nothing wrong while the dealer made multiple errors and that this should be on their shoulders, not ours. We are both over 70 (I won't tell you how much!!) and I don't relish the exposure of going to the DMV. I have received no update or follow-up from Jesse Fletcher, the sales manager, although I am awaiting a call from him now based on a call initiated by me. Besides the aggravation and the possible virus exposure, I am concerned that that there will be a significant cost to the retitling of the car. I also do not trust the dealer since I think my husband was sold a car with a known service issue which was not disclosed. I look forward to your response and apologize for the length and complexity of this email. I cannot find an order or contract number or any of the many documents I have from the transaction and therefore am including the VIN and customer number
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ID
#2190284 Review #2190284 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Audi Hunt Valley Customer Care

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