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DON'T trust this company with your vehicle

The Audi Exchange The Chevrolet Exchange The Chevy Exchange The Exchange The Porsche Exchange The Saab Exchange Audi Exchange located 2940 Skokie Valley Rd in Highland Park Illinois 60035 is NOT a reputable dealership, but have receive many awards (really...). My A8 was serviced by Audi Exchange many times for various repair(s) and now some of those repair(s) are needing to be done again (as recent as 16 months later). The original dash cluster from the factory worked for 9 yrs and the new OEM dash cluster was installed by Audi Exchange (part/labor $2200) in Aug.2016. Now that same dash cluster (supposably OEM product) is needing to be replaced again. I then contacted Mario Rogic (general manager) for Audi Exchange explained my concern(s) and after the initial conversation Mario NEVER took my call(s) anymore. I emailed Scott Keogh c.e.o./pres. of Audi USA and was told since I have an older vehicle then Audi USA would NOT do anything (go talk to dealership). After the Volkswagen scandal (Audi USA owns Volkswagen) I was surprised that Audi USA would have this attitude, but some companies/people don't learn. I have reported them to BBB.org and many other places (like this site). Please DO NOT condone these tactics (because it could be you in my situation)Thank You I will be posting and telling as many people in the world as possible ... hopefully we can stop the BS. DON'T purchase ANYTHING from Audi Exchange...Let's put them out of business
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ID
#1274179 Review #1274179 is a subjective opinion of poster.
Location
Highland Park, Illinois
Service
Audi Exchange Car Repair
Reason of review
Bad quality
New Reviewer

Thought I Was Buying A Great Car; It Wasn't

My Audi ownership experience has been pretty frustrating and ultimately a big disappointment. The CPO'd A6 I bought from the Audi Exchange in Highland Park, IL was a vehicle that supposedly had undergone a "thorough 300+ point dealer inspection process"; one so exhaustive that "no other manufacturer can lay claim to a more thorough Certified pre-owned inspection process." Wow, sounds impressive. So, imagine my surprise when, not long after I purchased my car, I learned that it had been in a serious accident and the repairs had not done to spec. I contacted the Audi Exchange about it. At first they denied any knowledge of the accident. But when I brought the car in to be examined, they did admit to knowing about the damage. However, they just hemmed and hawwed and said they didn't think the work looked *too* bad. Bottom line: they said 'you bought a used car' and that was it. I contacted Audi of America. All they did was send me a canned 'thanks for sharing your concerns' form response and I never heard from them again. So much for the "pledge to do everything we can to keep the dream alive by offering you an ownership experience that rivals even those of the most exclusive clubs in the world."
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1 comment
#1209826

Same thing happened to me. Getting lawyers involved.

I just wanted my car to be fixed.

They stiff armed me.

ID
#732624 Review #732624 is a subjective opinion of poster.
Location
Highland Park, Illinois
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Let the company propose a solution

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