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Auckland Airport

Auckland Airport

www.aucklandairport.co.nz
What is your customer experience with Auckland Airport?

Auckland Airport Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Auckland Airport reviews show a 4.0 star rating from 1 customer review; consumers are mostly satisfied. Reviewers note a low price level and value Exchange, Refund and Cancellation Policy and Discounts and Special Offers. Customer service response was helpful in a taxi overcharge case.

Key Takeaways for Future Customers

  • Contact customer service promptly for complaints; they responded in the taxi incident.
  • Keep photos and details if you report overcharging or disputes.

Negative Feedback / Risk Areas

  • Customer complaints about taxi overcharging and drivers refusing to show ID.
  • Potential fare disputes at the taxi rank; document incidents before contacting customer service.

Positive Feedback

Customers praise responsive customer service and favorable policies on refunds and discounts.

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Daryl H Mmp

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Taxis

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AI Highlights
  • - Airport customer service looked into a 2km taxi overcharge.
  • - The taxi was at the airport's allocated rank; the driver wouldn't show his licence.

Auckland airport customer service got back to me in regards to taxi service trying to charge ridiculous money for a 2klm ride

This was the taxis allocated space on the taxi rank at the airport

Unfortunately I didn't get photos of the cab rego and the driver refused to show me his licence

But I do think that if this happens to anyone else, get the necessary photos forward these to customer service at Auckland airport along with your complaint and I genuinely think they will take it further

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