Aubuchon Hardware Reviews
Aubuchon Hardware Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.5 star rating from 5 reviews; overall sentiment is mostly dissatisfied with recurring reports about customer service, website and online order failures, mask noncompliance, and inconsistent evening management.
Key Takeaways for Future Customers
- Check local store hours for manager availability before visiting.
- Expect Aubuchon Hardware reviews to mention website and online order problems.
- Discounts and coupons may not apply smoothly online; buy in store if possible.
Negative Feedback / Risk Areas
- Poor website usability and failed online orders causing customer complaints.
- Customer service responsiveness and policy on honoring online offers are concerns.
- Reports of employees not wearing masks and limited evening management staff.
- Perceived high price level.
Positive Feedback
Several reviews praise Donna in paint and friendly, helpful cashiers. Loyal customers note good local staff interactions when present.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.5 star rating from 5 reviews; overall sentiment is mostly dissatisfied with recurring reports about customer service, website and online order failures, mask noncompliance, and inconsistent evening management.
Key Takeaways for Future Customers
- Check local store hours for manager availability before visiting.
- Expect Aubuchon Hardware reviews to mention website and online order problems.
- Discounts and coupons may not apply smoothly online; buy in store if possible.
Negative Feedback / Risk Areas
- Poor website usability and failed online orders causing customer complaints.
- Customer service responsiveness and policy on honoring online offers are concerns.
- Reports of employees not wearing masks and limited evening management staff.
- Perceived high price level.
Positive Feedback
Several reviews praise Donna in paint and friendly, helpful cashiers. Loyal customers note good local staff interactions when present.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montpelier, Vermont
I love Aubuchon's but.
- - Hardwick store passed inspection.
- - Pesticide bottles were above plant food.
- - Mike Gates insulted him.
- - I'm a 30-year Aubuchon customer and Hardwick differs.
I was in your Hardwick store today, 04/09/2026, looking for some dormant oil for my apple trees. Mike Gates told me that the store just had a safety inspection and they passed.
I told him that was fantastic as we depend on this store and it was a shame everything got pulled last year. I mentioned I noticed two bottles of pesticides above the displayed plant food. Instead of saying thanks, I'll take care of that, he acted like a petulant child. Insult after insult to a customer?
I was told he didn't want me in the store because I was a know-it-all and he was going to talk to the manager about me. I told him I was sorry he was so ignorant, but I would hate to see someone get poisoned. Again, I was told that I think I know everything, to which I replied, 'I know very little, but what I do know I share with others and I appreciate when others educate me; I don't take offense.' I don't care where I am (at home, at the grocery store, at Home Depot); if I see a safety concern, I bring it up before someone gets injured. Every time I shop at the Hardwick store and Mike Gates is on, he approaches me in a combative manner like I'm supposed to be intimidated by Mr.
Black Belt. If he doesn't like me, I can accept that, no problem, leave me alone and let me do my shopping. I have been a loyal customer of Aubuchon's for 30 years and a grateful employee for a short time. I shop at your stores in VT, NH, and Mass.
Why does the Hardwick store always treat customers like the enemy, while the other stores always treat customers with courtesy and respect? I don't mean the abovementioned to be a reflection on everyone; you have some fantastic employees in Hardwick.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Quincy, Massachusetts
Your web experience is AWFUL!
- - 10% off link fails.
- - 20% off offers never work.
- - I called the help desk.
- - I emailed for help.
- - The site is unresponsive.
You recently had a 10% off offer. When you try to click on the link and go to the website, there is no 10% off offer that shows up.
This isn't the first time. I have had 20% off offers that never work. I've called the help desk. I have emailed for help.
I never get any real assistance from you folks. You are probably one of the worst websites that I have ever dealt with in terms of responsiveness.
User's recommendation: Shop else ware....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAubuchon store websites
- - Newport, ME Aubuchon site redirects to Eastchester, NY Cornell Hardware for soil and compost, even after setting My Store.
Frustrating.
The website at your Aubuchon Hardware store in Newport, Maine is so useless it's driving customers away.
I tried half a dozen times to navigate the store website to order a dozen bags of soil and compost and each time it redirected me to Cornell Hardware in Eastchester, New York. Even after making the Newport store 'My Store' multiple times, even after calling the store and getting the item number to enter directly, it redirected me to Eastchester, New York.
Pure genius. I won't waste my time with Aubuchon anymore.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elizabethtown, New York
Elizabethtown Ny store , where your managers at??
- - Evening there is no manager; only 2 cashiers.
- - I can't reach the store manager or assistant manager.
Everytime I go in there in the evening there is never a manager in there . At most there are 2 cashiers working .
I ask to speak to the store manager , hes not there ..Ask to speak to assistant manager , shes not there ..I have stopped in multiple times during this week and last and can never catch a manger there. How can you run a store just on cashiers who cant do special order . And when they needed the manager numbers these cashiers have to call the manager on the phone to get them. Im pissed cuz there is never management there , but also feel bad for the cashiers who are running around doing the managers job in the evening ..and Im assuming they are not getting paid what he does ..
maybe this store should be checked on more ..Im done trying to give my business to them..Maybe the store manager and. Assistant shouldnt be on the same shift ..why does your company allow a store to be ran that way ?
- Helpful and friendly cashier
- Management who are never there in evening
Preferred solution: A manager in the store
User's recommendation: Go in the am if you ever want to catch a manager there , don’t get me wrong the cashiers in the evening are very friendly and beyond helpful..but it would be nice to speak to a manager ..maybe you should make these guys the managers ..they seems to run the place in the evening very well
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy online order wouldn't process
- - Ordered 20 lb sunflower seed online with coupon DOGDAYS.
- - Store won't honor online orders in-store, citing policy.
Received Aubuchon's email informing me that a sale was going over the weekend. I ordered a 20 lb bag of sunflower seed, filled in the information (already in store file), claimed the coupon word "DOGDAYS", purchase in basket, went to checkout and was bounced back to the beginning at least 6 times (no error shown).
Went to the local store to purchase, explained the situation, and was told "we can't honor an online order in the store". Happened once before in the spring and I thought it was a misinformed employee. apparently not..
Bad policy! You have just lost a customer of many years!!
Online support
Impossible to place online order. Impossible.
I tried for an hour. No luck and if course customer support is closed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Franklin, New Hampshire
Employee not wearing a mask
- - An employee was not wearing a mask around 3pm and sneezed.
- - Donna in paint wore a mask; a district manager later assured masks.
My husband stopped in around 3pm today. Young male employee wasn't wearing a mask.
Then the employee started sneezing. Asked my husband how he could help him. Donna in paint was wearing a mask. I had this issue couple of weeks ago.
A district mgr.
contacted me. He assured me employees would be wearing masks.
- Donna in paint is very good and also wearing a mask
- Employees not wearing maskd
Preferred solution: district mgr call me
User's recommendation: DON'T SHOP HERE. EMPLOYEES DON'T CARE ABOUT SPREADING COVID
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