Au Vodka
Au Vodka Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Au Vodka has a 1.6 star rating from 8 customer reviews. Consumers praise the taste and bottle design but report frequent delivery failures, poor customer service, charge issues, and many requests for a refund; price level is reported as high.
Key Takeaways for Future Customers
- Check recent Au Vodka reviews before ordering online.
- Expect possible delays and prepare documentation for refunds.
- Avoid relying on time-sensitive deliveries or subscriptions without confirmation.
Negative Feedback / Risk Areas
- Repeated customer complaints about missing orders and no response from customer service.
- Billing problems, charge disputes, and difficulties obtaining refunds.
- Delivery partners and tracking issues leading to lost packages.
Positive Feedback
Customers find the vodka delicious and like the bottle and marketing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Au Vodka has a 1.6 star rating from 8 customer reviews. Consumers praise the taste and bottle design but report frequent delivery failures, poor customer service, charge issues, and many requests for a refund; price level is reported as high.
Key Takeaways for Future Customers
- Check recent Au Vodka reviews before ordering online.
- Expect possible delays and prepare documentation for refunds.
- Avoid relying on time-sensitive deliveries or subscriptions without confirmation.
Negative Feedback / Risk Areas
- Repeated customer complaints about missing orders and no response from customer service.
- Billing problems, charge disputes, and difficulties obtaining refunds.
- Delivery partners and tracking issues leading to lost packages.
Positive Feedback
Customers find the vodka delicious and like the bottle and marketing.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received my order!
- Ordered AUVODKA over $200; money taken but not received.
- Chatbot claims item with SPEEDX; no live contact; refund requested.
I ordered AUVODKA on the website over $200 plus. Took my money but never received what I ordered!
Almost a month later, I've contacted AUVODKA through the website only for a chatbot to tell me the merchandise is at the delivery company SPEEDX. SPEEDX has no live person, but I had to leave info with the chatbot there!
I read reviews and came to find out many people ordered this way and haven't or never received their order! I would like my money refunded back!
- Nice bottle and marketing scheme
- Not proficient at getting products to consumers
User's recommendation: Don’t order online!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
One of the worst customer service experiences I’ve had in years. I placed an order with AU Vodka well in advance of Christmas specifically for use as Christmas gifts. Only part of the order arrived
- Order for Christmas gifts arrived only partially and late.
- Customer service replies were generic, with no empathy or goodwill.
One of the worst customer service experiences Ive had in years.
I placed an order with AU Vodka well in advance of Christmas specifically for use as Christmas gifts. Only part of the order arrived, and the remainder did not arrive in time for Christmas at all.
As a result, family members did not receive their intended gifts on Christmas Day and I was forced to give cash gifts instead, incurring additional and completely avoidable expense.
What made this significantly worse was how AU Vodka handled the situation. In the days leading up to Christmas, my emails were met with generic, policy-driven responses that showed no empathy or understanding of the fact that their failure was actively spoiling Christmas. There was no attempt to meaningfully resolve the issue while there was still time to do so.
After Christmas, the remaining items were cancelled by AU Vodka without my agreement. A refund was issued only for the items that were not delivered, and the only compensation offered was a £10 discount code that requires placing another order.
This was offered repeatedly despite being declined, which felt dismissive rather than apologetic.
At no point was any genuine goodwill shown. A reasonable retailer might have refunded the items that were delivered as a gesture of goodwill to recognise the stress, disruption, and financial impact caused before Christmas. AU Vodka chose not to do this.
I have been a customer of AU Vodka for a long time and expected far better from the brand.
Instead, this was a complete failure in delivery, service recovery, and empathy. This is genuinely among the poorest customer service experiences Ive encountered, and it has completely put me off using AU Vodka again.
If you are ordering for a time-critical occasion such as Christmas, be aware that AU Vodka may fail to deliver and when they do, they show little concern for the impact on their customers.
- Tastes nice
- Poor deliveries and poor customer services
Preferred solution: Full refund
User's recommendation: Beware of long lead times and poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Laurel, New Jersey
Order sent to wrong address
- Payment charged to TD Bank debit card.
- Card replaced after fraud.
- Order delivered to wrong address; charged $63.00.
The payment was made on a TD Bank debit card. After I made the purchase, my debit card was replaced.
I now have a new card number due to fraudulent charges.
So, the order was not delivered to the correct address, yet I was charged $63.00 and change. Please help me with this issue.
- Delicious vodka
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rochester, New Hampshire
Never received
I ordered on Nov 22nd, 2025, and it's now Jan 2nd, 2026, and no product. I want a refund! I know I will never get one.
- Scam
Preferred solution: Full refund
Torrington, Connecticut
Lack of response to several contacts from their web site (as they request how to contact them). reu
- I filled out their site form three times to cancel my account.
- I have not received a response and they still send product and charge my card.
I have filled out their form on their web site three times over the last several weeks to CANCEL my account and any subscription orders. I have not received any response and they continue to send product and charge my credit card.
User's recommendation: Don't buy from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't receive an order
- Eight-bundle pack ordered on Shopify has not been received.
- I can share order screenshots and want fulfillment or a refund; item out of stock.
I placed an order for your eight-bundle pack on or through Shopify, and I still have not received it. If you guys need to email me, I can send you screenshots where it shows the exact date of the order, what exactly I ordered, and the fact that there is still no tracking information available.
If I need to go to that date on my bank statement and take a screenshot to show it was paid for, I will gladly do that, but I want this resolved. I either want my order or a full refund for my order, and I'll just buy it from another website because your website is out of stock right now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncomplete Order
- Ordered 6 au vodka; received 5; missing Strawberry Burst.
- Past orders were held, causing month-long delays.
- As a vet, my information was rejected.
I ordered 6 bottles of au vodka and I only received 5 bottles; missing was the bottle of Strawberry Burst. Within these last few months, I had stopped ordering au vodka due to someone holding my orders and it taking a month and sometimes longer to receive the order.
But I decided to give it a try again and ended up with a missing bottle.
My next issue is I'm a vet, sent in my information, and was rejected. How can that be?
Preferred solution: Full refund
User's recommendation: Make sure to take pictures of your missing items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost package
- Ordered AU vodka case not received.
- Filed a UPS claim and got the runaround.
- Spent over $223; customer service is unhelpful.
- Order placed 3/29/25.
I ordered a whole case of au vodkas and have still yet to receive them. I filed a claim with UPS in which they are also giving me the runaround, and I'm just flat out frustrated, hurt, and angry.
I spent over $223, and when I email customer service, I get the runaround also.
I'm trying to get everyone to understand I'm moving from the location my package is supposed to have arrived at. Order placed 3/29/25.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’ve been charged and given them my email address but they say have no records
Ordered three bottles and my checking account was charged for 114$ but they cant find my order my email address is roziermilner97@***.com
User's recommendation: Beware
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response
I placed my order on the 28th of November. They took my money but no items were sent out.
They won't answer emails. I'm stuck between a rock and a hard spot.
Preferred solution: Deliver product or service ordered
Sault Sainte Marie, Michigan
Rip off/fraud. You never sent my order. You want me to send you my card info and charge me for trying to get a refund of $144.93. UNBELIEVABLE!!!
Send me my refund of $144.93!!!Don't order from this company. Order #:103****...635********Fraud.
FRAUD
FRAUD. FRAUD. FRAUD. FRAUD.
FRAUD. FRAUD.
User's recommendation: Don't order from this company. They won't send your products and won't issue you a refund.
Norfolk, Virginia
Haven’t received my order
Where is my order AU-Vodka 103**** Ive paid $131.00 for 4-bottles of AUVodka 2-pineapple passion & 2-strawberry cream along with a set of free glasses & Ive yet to receive my order whats the problem
I placed an order on Nov.23,2024 and still haven’t received anything as of yet. I haven’t even been sent a tracking number.
Too bad, because I really like this product and planned on spending thousand$$ on this site for my private club. Oh well
Newport, Newport
Never received my order
- Order placed November 27 and sent to Evri.
- Delivery is delayed; emails have gone unanswered.
- I want the order or a refund and can't get a reply.
I made a order on the 27th of November and was sent to evri and its been delayed with them since I have sent loads of emails and no response all I want is my order or money back but cant get a reply from them!..
User's recommendation: To ask not to be delivered from evri
The same thing has happened to me. I am highly upset.
At this point, I think this company is a scam. I placed an order on 11/28/2024. Today is 1/06/2025 and I have yet to receive my order. I have sent several emails.
This morning, I just got a response that said, "Due to the Black Friday rush, your order is being delayed, but will be delivered by New Year's Eve." Well, today is 01/06/2025.
It's definitely past New Year's Eve. I have asked to be refunded, but no reply.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don't feel comfortable giving my card number again
My my email is msgood69good@***.com can someone talk to me about my order it's been going on a month
Chicago, Illinois
Not Happy of not being able to contact anyone concerning order.
- Order placed Dec 6 and shipped recently.
- There is no way to contact anyone and no customer service number; the customer is very upset.
I placed an order on December 6th. The order was just shipped a couple of days ago.
I Don't have an delivery date. I just know the order has been shipped and that's it. A tracking number was giving , but yet the crazy part is that you can't contact anyone about my order. I learned that there are no customer number to call.
I am very upset. I rate this company as a place you don't want to do business with ever again.
User's recommendation: DO ORDER FROM THIS COMPANY
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If the company refunded you for what wasn't shipped, you have no loss.
I need some one to help my emails and google accounts