ATRIO Health Plans Reviews
ATRIO Health Plans Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ATRIO Health Plans has a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied. Recent recommendation: take down names and file a complaint with medicare attn.
Key Takeaways for Future Customers
- Read ATRIO Health Plans reviews for experiences with medical transportation and member support.
- Expect to document calls and confirmations when scheduling rides.
Negative Feedback / Risk Areas
- Repeated no-shows and canceled medical transportation causing missed appointments.
- Conflicting accounts between ATRIO and its contractor and poor customer service response.
Positive Feedback
No positive comments were reported in the available review.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ATRIO Health Plans has a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied. Recent recommendation: take down names and file a complaint with medicare attn.
Key Takeaways for Future Customers
- Read ATRIO Health Plans reviews for experiences with medical transportation and member support.
- Expect to document calls and confirmations when scheduling rides.
Negative Feedback / Risk Areas
- Repeated no-shows and canceled medical transportation causing missed appointments.
- Conflicting accounts between ATRIO and its contractor and poor customer service response.
Positive Feedback
No positive comments were reported in the available review.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
ATRIO & Hyper Transport Failed My Medical Rides Multiple Times — Dangerous and Negligent
- - Repeated no-shows and mismanaged rides.
- - Conflicting plans and false information.
- - I walked 2.5 miles to my appointment; accountability requested.
COMPLAINT (paste into the main text box):
I am filing this complaint because both ATRIO Health Plans and their contracted transportation provider, Hyper Transport, have repeatedly failed to provide medically necessary transportation that I scheduled properly and far in advance. Their negligence has caused missed appointments, physical hardship, and unnecessary stress.
What happened is unacceptable and dangerous.
Incident #1 5/18/26
On May 18, 2026, I scheduled a medical ride through ***. The call lasted 14 minutes, and the ride was confirmed for 10:01 AM. No driver ever showed up. No cancellation, no explanation.
This caused me to miss my appointment.
Incident #2 6/4/26 and 6/5/26
On June 4, 2026 at 2:27 PM, Hyper Transport called me to confirm that I still needed my ride for the next day. I said yes.
On June 5, 2026, the day of the appointment, I called Hyper Transport to confirm arrival time. They told me I was not on the roster. I reminded them THEY called me the day before to confirm.
They then claimed ATRIO canceled my ride and gave it to someone else.
I called ATRIO, and *** told me they would never cancel a members ride.
Both companies gave completely opposite stories.
Incident #3 ATRIOs Uber in 15 minutes text
ATRIO texted me telling me to go outside because an *** would arrive in 15 minutes. No Uber ever came. No followup. No explanation.
This was the third transportation failure.
Result: I had to walk 2.5 miles
After the third failure, I had no choice but to walk 2.5 miles to my appointment. I arrived late, exhausted, and in pain. Thankfully, the clinic still saw me. No patient should ever be forced to walk miles because their insurance and transportation provider cant do their jobs.
False information from Hyper Transport
Hyper Transport also told me there are only four medical transport companies in the entire state of ***, which is completely false and raises concerns about honesty and professionalism.
Pattern of negligence
This is not one mistake.
This is a pattern:
Confirmed rides not showing up
Rides being canceled without my knowledge
ATRIO and Hyper Transport blaming each other
False information
No accountability
No concern for patient safety
I have two prior noshows because of this same issue.
I even obtained a confirmation number the third time and scheduled far in advance and it still happened.
What I want
I am requesting:
A full investigation into ATRIO and Hyper Transports handling of medical transportation.
A written explanation for why my rides were canceled or mishandled.
Assurance this will not happen again.
Accountability for the repeated failures that jeopardized my health and safety.
Patients deserve reliability, honesty, and respect not excuses, lies, and dangerous noshows. ***
***
***
***
***
atrio #***
hyper transport # *** atrio member # 1955****
- Not honest
Preferred solution: medical rides that they are required to provide
User's recommendation: take down names and file a complaint with medicare attn; *** ***
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
Insurance claims, insurance fraud & why you might need a public adjuster. Watch our video interview with Vince Perri, CEO of Commercial Claims Show, get expert tips on how to file insurance claims and get the settlement.
Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation