AtoB Reviews
AtoB Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AtoB reviews show a 3.3 star rating from 6 reviews, with 50% of users likely to recommend; overall sentiment is mostly neutral and mixed positive/unfavorable experiences.
Key Takeaways for Future Customers
- Expect basic fuel card service and easy account setup.
- Half of reviewers recommend AtoB; experiences vary.
- Monitor auto payments and monthly fees closely.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and suspension fees.
- Reports of card declines, locked or expired cards and hard-to-navigate app.
- Slow responses on refunds and long hold times with customer service.
Positive Feedback
Multiple reviewers praise helpful customer service reps and the convenience of fueling at any gas station.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AtoB reviews show a 3.3 star rating from 6 reviews, with 50% of users likely to recommend; overall sentiment is mostly neutral and mixed positive/unfavorable experiences.
Key Takeaways for Future Customers
- Expect basic fuel card service and easy account setup.
- Half of reviewers recommend AtoB; experiences vary.
- Monitor auto payments and monthly fees closely.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and suspension fees.
- Reports of card declines, locked or expired cards and hard-to-navigate app.
- Slow responses on refunds and long hold times with customer service.
Positive Feedback
Multiple reviewers praise helpful customer service reps and the convenience of fueling at any gas station.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indpls, Indiana
Issue
Issue with card card no work card no work no work I need to update my phone I need to update my phone please help my phone number please help my mobile number please help please help please help please help my account number is zero seven zero I need help I need help
Preferred solution: Apology
User's recommendation: Represents
Lawrenceville, Georgia
Good customer service
I was concerned about the fuel amount that was showing in the account but a to b was able to help me with my concern
Dallas, Texas
Debit card locked
- - Issue not resolved.
- - Locked debit card can't be used.
- - The app is hard to navigate.
- - I want to delete the app.
Did not resolve my issue. I have a locked debit card that I cannot use.
This app is very hard to navigate. I’m trying to delete the app. I should never have agreed to this app.
I don’t know what else to say. I have more than 100 characters and it still making me add.
User's recommendation: Would not recommend
Unable to turn on card
Aop not working cannot add new card. Unable to resolve with costomer service. They did however provide a work around that at least allows me to fuel but does not correct the app.
User's recommendation: Neitral
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to get refund on my card.My driver took the parts back to o'reilly, auto parts, and they said the.Y're refunding it to the card after I already made the payment
Couldn't hear her at all kept saying hello, no.Response, she put me on, hold forever
Didn't get problems resolved. I was on hold for more than 30 minutes. She couldn't hear me
Fayette, Alabama
I need my cards turned back on
You should pull from account twice the day its supposed to come out, when the money is pulled you should turn cards back on , not a week later
Los Angeles, California
Cut off plan
Cancel auto payments over charging then charge backs my accounts are all being lost with money that should not be taken
San Antonio, Texas
Fraud Department
Trying to use extra Caution when it comes to certain situations fueling our Units. Also watch for strange individuals around the Fuel Pumps.
User's recommendation: Make sure you check your surroundings for Cyber Nerds
Good customer service
Called to know what was the credit limit on my fuel card and the lady kindly pulled up my companys information and provided me with the information I needed to know
User's recommendation: I will definitely recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard expired
I went to get fuel and realized my card expired on 10/24. When will another card be mailed to get gas?
- Gas st any gas station
User's recommendation: Get cards renewed
Statesboro, Georgia
Great customer service
You guys you're a very patient and very helpful. You guys were very patient and very helpful thanks a lot.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor clarity
Great customer service, but terrible monthly fee. I stopped using the service a few months ago and noticed I was still getting a bill. That didn't sit well with my finances.
Preferred solution: Cancellation
User's recommendation: It’s a great service if you don’t mind paying the monthly fee.
Can't log into AtoB driver app
Unresolved as of yet. I was told it would be looked into further. I would be contacted about the resolution of the problem.
Preferred solution: Driver account login
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard issue
Nobody answered the phone called never got a reply. I paid my account an still dont have access to my account
Baltimore, Maryland
Took payment out of my account without instruction
- - Card fees rose from $0 to $3, then $5 per card, now $15 per month.
- - Late fees up to $50.
- - Credits issued, then charged again to my bank, NSF risk.
Charging additional fees they went from zero dollars a month for the cars to three dollars a month for the cards and then the next month they jumped to five dollars per card so now theyre charging $15 per month for the cards and then their fees are astronomical $50 late fee. You can have something thats $20 and it will be a $50 late fee, then they hit your bank account without saying anything so you might get charged with an NSF as well.
They did credit me back, but then they turned right around and hit my card again which charge me another fee and its just a real turn off for me.
I used to love it and wasnt affiliate, but they need to stop trying to charge astronomical fees if they want to keep me as a client. They want referrals.
User's recommendation: Make sure you’re aware of the fees that they’re going to charge you per card and you need to have your money in your account probably at least four days in advance minimally.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFee Added 50 suspended too easily without question
- - Account was disconnected after I swapped my card.
- - A $50 suspension fee was charged the same day.
- - It is not user-friendly and feels predatory.
I had to swap my card out and before I can even do anything, they disconnected my account within a couple of hours before I could make it to the bank. Then they charged me $50 I feel like its a bit predatory.
They didnt even have anyone contact me.
They just suspended the account and then charge me a suspension fee of $50 the same day. I dont think thats user-friendly and I actually give referrals to this company so its a little offputting.
- Will let you get an account easily
- Never have an issue with your card or you will be charged a fee almost immediately
- And you will be suspended and charged suspension fee
Preferred solution: Price reduction
User's recommendation: Never have a situation where your card isn’t connected and they are very rigid. They will not give you a discount or a waiver, and not even for one time not even for an hour or so because you will be charged and you will also be suspended and you could possibly be stranded with no gas.
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