ATLAS DOOR REPAIR
Darryn j Ett
I called Atlas Door Repair yesterday afternoon and they showed up today around Noon. They showed up when they said they were going to and he was straight forward in what he was going to do and what needed to be done. He fixed our door during business hours, he was respectful towards our inbound and out bound customers and apologized for being in the way. We had multiple people come out and quote the job for 3 times what Atlas cost to do the same job. The other companies wanted to replace the entire working elements of our door systems when all that needed to be done was fix a push rod extension and realign the locking device. I will continue to use this company for all of our future door needs.
Reason of review:
All of the above (except warranty)
Atlas Door Repair in Indianapolis
Called and scheduled service 3 different times and no one showed up...called back to dispatch and was placed on hold for 25 mins. and thought I could wait them out....no go though. I suspect that they did not like the fact that I wanted a quote before beginning the job. Appears to be a pricing scam outfit in my opinion. Talked to three different service people who all agreed to show up on a given day and they just disappeared. Do not know how they can stay in business and not follow up with scheduled appointments. Not a reputable business in my opinion.
Reason of review:
Poor customer service
No call no show
I called in to get an estimate on a broken door on my condo. I was told I will have an estimator come out within a week. Never got a call back. I contacted them again and asked what happened they said they will send someone out asap. I called back again after a few days, the gave me a lame excuse they would contact me within the remainder of week. Now I need to get this fixed it is entry door to my unit which I explained to them. They never bothered to call me back or follow up or send anyone out. This is supposed to be a reputable company. My advice is to stay far away from a company who does not care about their customers. Not even a phone call saying we goofed up. Very unprofessional. I will never consider them doing any work in the future.
Washington, District Of Columbia
ATLASDOORREPAIR.COM - SCAM!
We called Atlas Door Repair for a commercial repair on our front doors. The tech (who also happens to be the Regional Manager) was misleading on the "service charge" - on our phone call, he provided a dollar amount to provide a quote, but when he arrived he said "sometimes you have to work on it to figure it out". We were taken aback, but decided to go ahead and try this company as I needed to get the repair done. The tech stated it would be a 1 hour charge to complete the door motor install. Then, he said he needed to "troubleshoot" the motor issue (why give us a firm time frame when you don't actually know how long it will be???). Four hours later, he claims the job is complete. The door was working, so we believed him. Later, we found out he not only left the SAME motor in the door, but he just replaced some hardware AND installed it incorrectly! The door motor failed again with a week. On top of this, he billed us $500.00 for the job. When we called him back, he said he would need to charge us another "trip charge" to come back and troubleshoot the same job. They did NOT offer a 1 year warranty on services or repairs. We called another door company to fix the door the second time, and they had the job complete in 1 hour with no issues. Stay away from this company at all costs or it will cost you! DO NOT CALL OR WASTE YOUR TIME & MONEY!
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ATLAS DOOR REPAIR