New Reviewer

"We're just not qualified" to do our job, sir.

I was an Atlantic termite management customer for more than ten years, secure in the expectation that the $500 per year I was paying for bonded protection would serve me well when the time came to sell my property.... perhaps I was being a bit naive. Atlantic had charged about $1,500 (plus or minus) for the original termite treatment and inspection, and provided an annual "bond" that I assumed would be transferable to the new owners. Wrong again, they stiffed me for the seven months remaining on the bond... and so much as admitted that they would recharge the new owners for both an inspection and their annual bond on the same property! So when you sell a house in SC, you need to get a CL100 inspection for termites, a $100 dollar expense that one would expect you could count on as part of the service (termite bond!) provided by the company you've paid $5,000 to for protection. The form pretty much attests to the fact that they have been doing their job since you hired them. Nope. You have to pay them another $100 for a ten minute walk through, and a report that says nothing about either the structural integrity of the buildings or the absence of termites and other wood eating critters for the past ten years.... well there's 5 grand down the drain, and we're not done yet. So the buyers bank doesn't seem to trust Atlantic very much either, and with 48 hours 'till closing decides that it better get a "Clearance Letter" to make sure the building isn't about to crumble into the dust. You guessed it, Atlantic (Hunter Ford, to be precise) told me: "We're not qualified to prepare a Clearance Letter". Go figure, the company you've paid thousands to over the years is admittedly "unqualified" to attest to the effectiveness of their work... another $150 to an outside contractor for the clearance letter (do you think Atlantic gets a kickback?) Caveat Emptor! Think twice about using this outfit... they're just not qualified.
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1 comment
#1405922

Atlantic came through on the warranty period refund, but made no refund of the CL 100 fee or the "we're not qualified" $150 payment to the Clearance letter contractor.

ID
#1132847 Review #1132847 is a subjective opinion of poster.
Location
Charleston, South Carolina
Service
Atlantic Pest And Termite Management Termite Pest Control
Pros
  • Quarterly sevice and employees
Cons
  • Customer service and management attitude
Reason of review
Poor customer service

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