New Reviewer

Ripped off down pament on lease

Update by user Apr 07, 2016

Misrepresatation misleading, Provided Reg. manager my issues to make things right sent 11 Emails of issues he said he would look into it and never called or email me back. Contacted headquarters they said they cannot help with independent company,s.

Original review posted by user Apr 06, 2016
I had a chevolet cruze lease that had 4-5 lease payments left. I received from Chevolet, Hyundai, and Nissan, the pull ahead lease program letter. I had 2 new cars from Chevolet and was happy customer, but I wanted a change so I went to Atlantic nissan where I was told that they would take my Cruze and waiver all remaining lease payments and Fees, I had the letter for the pull ahead lease program from atlantic which I gave to the sales girl, and she told me all payments and fees are waivered.After 5 hours, I put down $4820, includes taxs and dmv fees etc, for a $170 a month for 3 years. I had excellent credit. My friend loved my car and I refered her to Nissan but she went to Nissan Smithtown. When I saw her last sunday she was so happy with her new Sentra, she Had the SR Trim model, alloy wheels,spoiler,Nav, back up camera etc, I asked her how much her payment was for this model and she said $140 month for 3 yrs lease.She put down $1500 and $700 for her trade in. I was upset and told her what I put down she said thats not right...She photocopied her agreement and gave it to me and told me to go back to the dealership to see what they could do and why such a difference. Last Monday I went into your store and spoke with the lease manager gave him both lease agreements and ask why and what he could do to make things right. His answer was afterlooking at the 2 agreements was my buyout option price at the end of lease was lower than my friends, I told him because she has the SR model and that had nothing to do with it, then he said that , I should not ask other peoples lease price $ or house mortgage or rent $. He had NO business saying that. Then he went to the computer came back and said Now I know why, its because you had 4-5 lease payments left on the Chevolet Cruze. I told him that I had the letter for pull ahead lease program and all fees and remaining payments were waivered, and that it does not say that in my agreement. I was very angry and upset and told him I would never buy or lease from Atlantic again, he said nothing then I left. I WILL NEVER lease or buy another car from your dealership. Misleading and misrepesenting bunch of crooks you have working for you. I should of read the Better Business Bureau reviews before I step foot into your showroom. I have filed a complaint with Nissan headquarters and I will be filing a complaint to the BBB. I have told many friends and family to NEVER go to Atlantic Nissan and to do business with Nissan Smithtown a MUCH better store and great Sales people. I tried to resolve my issues with the lease manager and all he gives me is B..S.... You should be ashamed of yourselves. If I could I would Protest outside your showroom and warn people to not enter.VERY UNHAPPY CUSTOMER.
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ID
#824951 Review #824951 is a subjective opinion of poster.
Location
Jackson, New Jersey
Service
Atlantic Nissan Auto Leasing
Cons
  • Sales finance lease manager
  • Staff
  • Sales
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution

Misleading Services

They don't provide you with the bill of sale, tell you you get services that are included and find out they cost $3,000, sign a load of paperwork to find some of it missing, or that the stuff they said was included is actually voided/waived. Avoid this place like the plague. It's sad because some of the salespeople are really nice. You have a hard time getting anyone on the phone and once you made the purchased good bye and good riders seems to be the motto and they always want you to come back in to go over "things" if something isn't right.
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ID
#600482 Review #600482 is a subjective opinion of poster.
Location
West Islip, New York
Reason of review
Pricing issue
Loss
$3000
Preferred solution
Let the company propose a solution

My registration was ripped off

I Traded in my old vehicle for a leased a vehicle from Atlantic Nissan in West Islip, Long Island. For some reason they could not transfer the old plates from the old car to the new one so they gave me new plates and told me I would get a credit on the old registration when I turn in the old plates to DMV which I did. DMV gave me a credit receipt and told me to take it to the dealership and they will give me a check for the credit amount. When I presented the credit receipt to the dealership they told me that the DMV should have given me the check and that I should go back to them. I went back to the DMV and was told exactly what they told me before..the dealer ship should give me a check. The dealership is now saying that they cannot give me the money and the DMV says that the dealership should. What do I have to do to get my money back!
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ID
#365501 Review #365501 is a subjective opinion of poster.
Location
South Richmond Hill, New York
Loss
$134
New Reviewer

ATLANTIC NISSAN- CRAZY - STAY AWAY!

We went to dealer with an offer from another dealer. They beat the deal we went to pick up our new vehicle and wow what a surprise they lost it but had another one for a completely different price.They had a lower model version the #`s all changed the arrogant finance guys thinking they are mobsters are a joke. They tried to slip #`s in this guy says sales guy made a mistake the other didn't i know they are just all over the map to make the sale. my wife and I got up out of finance dept. and said you guys are nuts. They have been calling us 4 times a day we went to another dealer on 112 and saw Nixon -straight #`s + Paul in finance NO B/S..- no sneaky stuff. tell them BIG G sent you they are awesome. Driving our new Nissan truck around and happy.As a regular consumer don't waste your time with ATLANTIC NISSAN IN WEST ISLIP. DOUBLE CONTRACTS- FIXING AND MOVING AROUND #`S.. NO GOOD..
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1 comment
#420368

I Love it. "They had a lower model version the #`s all changed the arrogant finance guys thinking they are mobsters are a joke".

They are nothing but Wanna be's.... Any mobster would kill all of them off in a second.

ID
#271590 Review #271590 is a subjective opinion of poster.
Location
New York, New York

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