New Reviewer

Mislead on Options

About a month ago we bought a Q50 from Atlantic Infinity. During the test ride I was lead to believe that the car had navigation and a during the paperwork process the salesman (Dan) again went over the nagivigation and checked off that it was working etc. On the way home ( I live in Tallahassee). I realized that the car didn't have the navigation option that I thought it did. I immediately called Dan. He apologized several times and said he would begin looking for a car that fit what I was looking for and thought I was buying. After a month and a half of looking, the option to get what I wanted has boiled down to a new car. Atlantic Infinty will only give me $27000 for a car I paid $31900 for a month ago when their salesman represented that it had the options I wanted. $5000 for a mistake that they made! They are treating it as I later decided that I had to have navigation. Which BTW is a $1400 option. Defiantly not worth the difference in cost of a new car and a loss of $5000! I traveled to Jax because I had previously had a great experience with them. But I feel completely mislead and cheated. All I want is for them to make it right. They made money on the car they sold me now they want to do it again on the same car and on a new one. Shameful! I love the infinity Brand but in the future I will be shopping elsewhere. Atlantic infinity should honor the paperwork and the representations of their salesman!
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ID
#896994 Review #896994 is a subjective opinion of poster.
Location
Jacksonville, Florida
Product
Infiniti Car
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Take the full value of what I paid and apply it to the average price of a new car
New Reviewer

Resolved: No service after deal!

Update by user Aug 14, 2013

Turns out Atlantic Infinity was not to blame and I was getting ripped off by Stuart Ford. I took my car to an honest mechanic and he fixed it all fot $240.00! The timing belt was fine and the A/C only needed freon.

Original review posted by user May 26, 2013
Purchased my dream car (a 2002 Thunderbird). I live in Port St. Lucie which is 235 miles away from the dealership. The car was a one owner 59,000 mile garage kept vehicle. The salesman assured us that the car had been brought in to their service dept. and had a rigorous inspection. We take the 235 mile drive home and the car looks & ran beautifully. 3 months after and about 500 miles into it (including the 235 mile drive home) it starts to run really rough. Also the air stopped blowing cold. We took the vehicle into Advantage Ford in Stuart, FL. to find a very long list of things wrong with it. The evaporator was bad, the entire dashboard has to be removed to the tune of $1810. The tires were marginal but the rear brakes had only 3 mm on the inside pads. The serpentine belt was cracked, glazed & had chunks missing out of it. Number 5 cylinder misfire and needs a coil pack & plug. The service guy at Ford said there was dye all over the A/C system so Infiniti knew it had a leak, so they probably charged it with freon so it blew ice cubes when we picked it up. He also mentioned that car should have had 4 computer upgrades since 2002. The total estimate was $2,814.00. The service underwriter said that a prestigious dealership like Infiniti should certainly do something to help us out. After the typical run-around on the phone for 2 days the manager said sorry, nothing we can do. When I said I was told by the sales guy that the car was perfect and was told the car was thoroughly inspected. Apparently we have a different definition of perfect. I will never buy another vehicle from Atlantic Infiniti in Jacksonville and this is a warning to everyone thinking about it. Once your taillights go down the road you're on your own.
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2 comments
#1392864

This consumer needs to update the Yellow Pages rating also or remove it. Still giving this dealer only 1 star and has not re-canted the review.

#686927

Used cars in Florida are sold with a sign in the window indicating whether it has a warranty or is sold as-is. If the car is sold as-is, it's the buyers responsibility to have an independent mechanic check the car out pre-sale. Even a competent pre-inspection is no guarantee the car won't experience problems in the future.

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Resolved
ID
#412137 Review #412137 is a subjective opinion of poster.
Location
Jacksonville, Florida
Loss
$2814

Atlantic Infinity Dropped The Ball!!!

DO NOT go to Atlantic Infinity in Jacksonville, FL they are extremely rude. They are discriminative, and do not practice in good salesmanship. I dealt with John Camlin, and he is an ***. The dealership had a 2004 Acura TSX posted for $9,990, and anyone who knows anything about Acura cars, that is a crazy price for a car so new. My best friend and I went last Sunday to test drive the car. We started the paperwork for the TSX. I got a call that Tuesday stating we were approved for the car, and that I needed to put something down on the car because there were others interested in the car. I gave this *** my card number to run my down payment, which he never did. He called me the next afternoon and said that they were almost finished with the paper work, so i was under the assumption that I would be going to pick up my new car, but no he called back about 20 mins. later to say that the car had been sold. He gave about 3 different stories, and when I asked to speak to his manager Bruce Stevens, he was extremely condescending, rude, and arrogant. At Atlantic Infinity, they do not believe in customer service or customer happiness!!!
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1 comment
#686972

Next time, leave a cash deposit on the car to hold it while the financing and stuff gets worked out. Without a deposit on it the car remains available for sale.

ID
#145273 Review #145273 is a subjective opinion of poster.
Location
Kirkland, Washington

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