Atlantic Firearms Reviews
Atlantic Firearms Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Atlantic Firearms has a 1.4 star rating from 6 reviews; consumers are mostly dissatisfied with an unfavorable rating distribution and frequent refund and cancellation disputes.
Key Takeaways for Future Customers
- Check return and restocking fee policies before purchase when reading Atlantic Firearms reviews.
- Expect limited phone support and slow or no customer service followup on exchanges or refunds.
- Confirm billing and shipping details to avoid cancellation and billing disputes.
Negative Feedback / Risk Areas
- Frequent Atlantic Firearms customer complaints about a 20% restocking fee and withheld refunds.
- Poor customer service response, canceled orders for address mismatches, and misleading popups causing wrong accessory purchases.
- High price level and difficult exchanges or returns increase financial risk.
Positive Feedback
Reviewers note attractive wood furniture on some products and generally fast shipping.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Atlantic Firearms has a 1.4 star rating from 6 reviews; consumers are mostly dissatisfied with an unfavorable rating distribution and frequent refund and cancellation disputes.
Key Takeaways for Future Customers
- Check return and restocking fee policies before purchase when reading Atlantic Firearms reviews.
- Expect limited phone support and slow or no customer service followup on exchanges or refunds.
- Confirm billing and shipping details to avoid cancellation and billing disputes.
Negative Feedback / Risk Areas
- Frequent Atlantic Firearms customer complaints about a 20% restocking fee and withheld refunds.
- Poor customer service response, canceled orders for address mismatches, and misleading popups causing wrong accessory purchases.
- High price level and difficult exchanges or returns increase financial risk.
Positive Feedback
Reviewers note attractive wood furniture on some products and generally fast shipping.
I purchased a RPG 2 rocket launcher from you and...
- - Bought an RPG 2 rocket launcher; told to pick an FFL.
- - Wants home delivery and no FFL fees.
- - Email says no FFL is needed.
- - Name is Danny Ganiere; address provided.
I purchased a RPG 2 rocket launcher from you and I had to pick a FFL dealer and want it delivered to me instead of paying for FFL fees. I received an email today saying that no FFL is needed.
Can I have it shipped to my home address. {{redacted}}.
My name is Danny Ganiere at the address. You can look up my purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelation fee
- - Order canceled due to billing and shipping address mismatch; no shipment.
- - Cancellation fee charged; amount reportedly differed and dispute ongoing.
Long story short, I placed an order with Atlantic firearms and they cancelled my order because my billing address and shipping address were different (I'm stationed in a different state than my billing address). They emailed me for clarification but it was auto sent to my "promotions" folder because these people shove their ads down my emails throat at least twice.
Out of nowhere they cancel my order. The cancelation email said the original amount for the transaction but when I checked my bank I was short $45.00. I emailed the manager and he emailed me with a snip of their cancelation policy and the tone of "too bad so sad". They never shipped out my order and they're still taking the cancellation fee?
They they even changed their cancellation policy on their website in the middle of my dispute so they wouldn't have to pay me back.
It's okay though I have screenshots and my bank is handling it now. Don't buy from these guys unless you want get robbed and disrespected.
- Price
- Cancelation
Preferred solution: Full refund
User's recommendation: Don't buy from Atlantic firearms
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFly by Nihgt
- - AF offers a 10-day return window and no exchanges.
- - Choose companies with better customer service and phone support.
Be careful when ordering items from AF, they only offer a 10-day return on purchases and no exchanges. Better to pay a few dollars more and do business with good companies who care about customer service and actually answer their phone!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharging 20% restocking fees
- - Some retailers charge restocking fees, like 20% on costly items.
- - Some businesses accept returns without a fee, and some cover return shipping.
No updates. Atlantic Firearms is firm on their policy and places all blame on consumer for not reading the fine print.
I’m not saying it wasn’t my fault for not reading the return policy or the fine print regarding the rifle the furniture was limited to, but Their response was egotistical and condescending. I love the wood AK furniture, so I decided to keep it and perhaps add a rifle to my collection one day to make use of it as opposed to letting them make money off me by charging 20% to restock it.
I do business with hundreds of companies and have not had to pay a restocking fee in decades! So it’s easy enough to avoid this company and their archaic policies.
Who still charges restocking fees?
Flat dollar might be acceptable, but 20% on items that cost hundreds is a racket lining their pockets, not the true cost of their time to open a box and put an item back on a shelf. What a joke!
There are plenty of businesses that treat customers well and accept returns without a fee. Some will even cover the return shipping cost!!
- Beautiful product- wood furniture for ak47
- 20 percent restocking fee on returns make it cost prohibitive
Preferred solution: Full refund
User's recommendation: Make sure it’s 100% what you want- with No chance you will return it
Mexicali, Baja California
Sales
- - A phone call would have been easier.
- - Send the order number for items to add to the original order.
- - Order 0000459104 is part of 0000457832.
A simple phone call would have been easier and better or to send me the order number of what you need me to buy to add m y original order now its done, order number 0000459104 is part of order number 0000457832 and my name is Pedro Polidano, thanks...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service followup Popups for items that do not fit the purchase
- - Popup suggested two 10-round mags.
- - Mags don't fit; return shipping paid.
- - Got about 80% back.
As I placed my Atlantic Firearms purchase into the basket to check out, a popup suggesting two 10 round magazines with the purchase.
Called customer service to confirm the magazines fit the purchase. Told to leave a voice message for their return call.
The call never came.
Placed the order, discovered the suggested mags DO NOT FIT the firearm. Forced to pay to ship the mags back.
Endure getting 80% returned. RIPOFF.
NOT HAPPY.
- Fast shipping
- Poor customer service followup
- Popup mag offer not for cart item
Preferred solution: Full refund
User's recommendation: Do not buy magazines from Atlantic Firearms popup.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMisleading Atlantic Firearms Popup
- - Popup claimed 10-round mags fit this order.
- - No callback from customer service; mags do not fit.
- - Net after return shipping and restocking is $27.90.
Added a Black Aces shot gun cart, a popup window indicated the 10 round magazines are correct and available for THIS order. Added the magazines to the cart.
Called customer service to verify that the magazines would fit in this shot gun.
Told to leave voice mail so customer service could call back to answer the question.
NO CALL BACK and the mags don't fit.
BLACK ACES TACTICAL PRO M SHOTGUN- WALNUT- BATSASW18
1 BLACK ACES TACTICAL BULLPUP- 10 ROUND MAGAZINE -2 PACK
$55.00
1
$55.00
Out the cost ($16.10) to return the mags AND must PAY A 20% RESTOCKING charge ($11.00). The net funds after deducting the return shipping and restocking charge are $27.90.
$55- $16.10 shipping -$11 restocking charge is $27.90.
I call rip off. NOT HAPPY!
User's recommendation: Don't believe the popup after adding your item to cart, DON'T
Grand Blanc, Michigan
HORRIBLE CUSTOMER SERVICE
- - Customer service is unavailable.
- - They are not reachable by phone and do not contact you about issues.
- - The reviewer advises staying away.
This company will NEVER engage in any professional customer service...EVER! You have been warned.
You will never reach them by phone. EVER! They will never contact you when there's an issue that needs to be resolved...EVER!
STAY AWAY! YOU'VE BEEN WARNED!
User's recommendation: STAY AWAY...FAR FAR AWAY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- - Purchased a gun that is defective; the manufacturer will contact me.
- - Email-only; they won't speak directly and pass the buck.
Purchased a gun from them it is defective, Their response is the manufacture will contact me. No help what so ever stay away.You will have buyers remorse!!!!!!
Emails only, will not speak directly to you.
Just pass the buck. Stay away.
- Fast shipping no customer service
User's recommendation: Warning stay away!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPOOR CUSTOMER SERVICE
- - Bought a Hi Point 4095TS.
- - The adjusting tool listed in warranty was missing; replacement was denied.
- - Customer service was poor; not recommended.
Bought a Hi Point 4095TS. The adjusting tool, listed in their warranty and operations paperwork, was missing. Numerous emails requesting a replacement for the missing adjusting tool were dismissed with there is no tool.
Poor customer service, NOT RECOMMENDED BUY ELSEWHERE!!!
Preferred solution: Supply adjusting tool
User's recommendation: BUY ANYWHERE ELSE
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