Madilynne Itb

I purchased a RPG 2 rocket launcher from you and...

I purchased a RPG 2 rocket launcher from you and I had to pick a FFL dealer and want it delivered to me instead of paying for FFL fees. I received an email today saying that no FFL is needed. Can I have it shipped to my home address. {{redacted}}. My name is Danny Ganiere at the address. You can look up my purchase
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Gabriel e Tjr

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Verified Reviewer

Cancelation fee

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Long story short, I placed an order with Atlantic firearms and they cancelled my order because my billing address and shipping address were different (I'm stationed in a different state than my billing address). They emailed me for clarification but it was auto sent to my "promotions" folder because these people shove their ads down my emails throat at least twice.

Out of nowhere they cancel my order. The cancelation email said the original amount for the transaction but when I checked my bank I was short $45.00. I emailed the manager and he emailed me with a snip of their cancelation policy and the tone of "too bad so sad". They never shipped out my order and they're still taking the cancellation fee?

They they even changed their cancellation policy on their website in the middle of my dispute so they wouldn't have to pay me back.

It's okay though I have screenshots and my bank is handling it now. Don't buy from these guys unless you want get robbed and disrespected.

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Loss:
$45
Pros:
  • Price
Cons:
  • Cancelation

Preferred solution: Full refund

User's recommendation: Don't buy from Atlantic firearms

Stewart P Dta

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Verified Reviewer
| map-marker Chandler, Texas

Fly by Nihgt

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Be careful when ordering items from AF, they only offer a 10-day return on purchases and no exchanges. Better to pay a few dollars more and do business with good companies who care about customer service and actually answer their phone!
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Mark B Vzy

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Verified Reviewer

Charging 20% restocking fees

Updated by user Feb 19, 2023

No updates. Atlantic Firearms is firm on their policy and places all blame on consumer for not reading the fine print.

I’m not saying it wasn’t my fault for not reading the return policy or the fine print regarding the rifle the furniture was limited to, but Their response was egotistical and condescending. I love the wood AK furniture, so I decided to keep it and perhaps add a rifle to my collection one day to make use of it as opposed to letting them make money off me by charging 20% to restock it.

I do business with hundreds of companies and have not had to pay a restocking fee in decades! So it’s easy enough to avoid this company and their archaic policies.

Original review Jan 20, 2023
Who still charges restocking fees? Flat dollar might be acceptable, but 20% on items that cost hundreds is a racket lining their pockets, not the true cost of their time to open a box and put an item back on a shelf. What a joke! There are plenty of businesses that treat customers well and accept returns without a fee. Some will even cover the return shipping cost!!
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Loss:
$150
Pros:
  • Beautiful product- wood furniture for ak47
Cons:
  • 20 percent restocking fee on returns make it cost prohibitive

Preferred solution: Full refund

User's recommendation: Make sure it’s 100% what you want- with No chance you will return it

Anonymous
map-marker Mexicali, Baja California

Sales

A simple phone call would have been easier and better or to send me the order number of what you need me to buy to add m y original order now its done, order number 0000459104 is part of order number 0000457832 and my name is Pedro Polidano, thanks...
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Susan G Pxa

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Verified Reviewer

No customer service followup Popups for items that do not fit the purchase

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As I placed my Atlantic Firearms purchase into the basket to check out, a popup suggesting two 10 round magazines with the purchase. Called customer service to confirm the magazines fit the purchase. Told to leave a voice message for their return call. The call never came. Placed the order, discovered the suggested mags DO NOT FIT the firearm. Forced to pay to ship the mags back. Endure getting 80% returned. RIPOFF. NOT HAPPY.
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Pros:
  • Fast shipping
Cons:
  • Poor customer service followup
  • Popup mag offer not for cart item

Preferred solution: Full refund

User's recommendation: Do not buy magazines from Atlantic Firearms popup.

Susan G Pxa

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Verified Reviewer
| map-marker Harlingen, Texas

Misleading Atlantic Firearms Popup

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Added a Black Aces shot gun cart, a popup window indicated the 10 round magazines are correct and available for THIS order. Added the magazines to the cart.

Called customer service to verify that the magazines would fit in this shot gun.

Told to leave voice mail so customer service could call back to answer the question.

NO CALL BACK and the mags don't fit.

BLACK ACES TACTICAL PRO M SHOTGUN- WALNUT- BATSASW18

1 BLACK ACES TACTICAL BULLPUP- 10 ROUND MAGAZINE -2 PACK

$55.00

1

$55.00

Out the cost ($16.10) to return the mags AND must PAY A 20% RESTOCKING charge ($11.00). The net funds after deducting the return shipping and restocking charge are $27.90.

$55- $16.10 shipping -$11 restocking charge is $27.90.

I call rip off. NOT HAPPY!

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User's recommendation: Don't believe the popup after adding your item to cart, DON'T

Anonymous
map-marker Grand Blanc, Michigan

HORRIBLE CUSTOMER SERVICE

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This company will NEVER engage in any professional customer service...EVER! You have been warned. You will never reach them by phone. EVER! They will never contact you when there's an issue that needs to be resolved...EVER! STAY AWAY! YOU'VE BEEN WARNED!
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User's recommendation: STAY AWAY...FAR FAR AWAY!

Ronnie P Ora

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Verified Reviewer

Poor customer service

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Purchased a gun from them it is defective, Their response is the manufacture will contact me. No help what so ever stay away.You will have buyers remorse!!!!!! Emails only, will not speak directly to you. Just pass the buck. Stay away.
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Pros:
  • Fast shipping no customer service

User's recommendation: Warning stay away!!!!!!!

Susan G Pxa

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Verified Reviewer
| map-marker Harlingen, Texas

POOR CUSTOMER SERVICE

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Bought a Hi Point 4095TS. The adjusting tool, listed in their warranty and operations paperwork, was missing. Numerous emails requesting a replacement for the missing adjusting tool were dismissed with there is no tool. Poor customer service, NOT RECOMMENDED BUY ELSEWHERE!!!
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Preferred solution: Supply adjusting tool

User's recommendation: BUY ANYWHERE ELSE

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