Atlanta VA Medical Center

All veterans have experienced this at the Atlanta VA. When you call you wait for an hour than:

transferred to a call center in a different state

get hung up on

get transferred to the wrong number

get an answering service that is full

given extensions that do not work

When after months of getting a hold of a person they tell you to go back and start the circle again

Employees do not know policy's and procedures

employee's do not know the law

Employee's use Veterans medical record as a gossip column

Employee's have a complete lack of respect for veterans

A majority of employee's cannot form complete sentences

wrong medications sent out

medications thrown in the garbage

employee's will not identify themselves

Every transfer to a different department leads to a minimum of an hour wait time

a Complete lack of respect for the law and policy and procedure

employees will not answer questions

This facility needs to be closed down immediately. The personnel are horrible and only concerned about a paycheck. They have no concern for veterans and their health or health care

Ive been on the phone, for over 2 hours with them. Only to be hung up on.

Not once, not twice, not a third time. Every time! Thought the senator Jon Ossoff, made a big speech, about how, he is going, to get things fixed. What a crock, of hot air, nothing done!

Ive left this debacle, moved my account, To the NC system.

Better care, they answer the phones, and get you in. To take care of you.

How many people died waiting for help? "We apologize but we are experiencing longer than normal wait times.

Please stay on the line and your call will be answered in the order it was received. You are caller 32. Your wait time is 324 minutes." Sorry VA, but this is not longer than normal.

Your failure to recognize that says it all. Trump couldn't fix you, the dummy now in the White House is not interested in fixing you, and you should be eliminated in favor of a medicare type system that allows veterans to get help locally without waiting for your bureaucratic community care.

How many people died waiting for help? "We apologize but we are experiencing longer than normal wait times.

Please stay on the line and your call will be answered in the order it was received. You are called 32. Your wait time is 324 minutes." Sorry VA, but this is not longer than normal.

Your failure to recognize that says it all. Trump couldn't fix, the dummy now in the White House is not interested in fixing it, and you should be eliminated in favor of a medicare type system that allows veterans to get help locally without waiting for your bureaucratic community care.

I have tried multiple times over the last few months to get thru to the audiology department. I have been given extensions that do not work once tried.

I have used the operator who has forwarded me (somewhere) only to have the phone ring up to 30 times with no answer.

I keep hearing from an operator (once I get thru, have to really work to do) that extensions are being changed. Well, to what to?

Beware of the service at the VA Medical Center in Atlanta! The service provided is horrible!

Appointments are cancel and/or changed without notification. Wait time to make appointments is more than 2 hours. Even before COVID 19 the provides where lazy and use bureaucracy to stale treatment or medication.

Never put the patients care as top priority. This Medical Hospital should be investigated before they kill a veteran.

Spent 3 days and over 2 hours each day trying to get someone to answer the phones, this is obnoxious to have to wait and still get no answer.

When I attempted to call the Atlanta VA medical center to get an appointment for radiological appointment for a CT scan ordered by my doctor the number rang once and then nothing. How can such a busy telephone number not be in service?

Are the worker there oblivious that their lines are not working?

Couldn't there be at least a recording indicating the line is down temporarily and the issue is being worked? It is extremely frustrating for veterans like myself to not be able to use the telephone number I am supposed to use and have that number not working.

Phone system is a complete failure. You first have to listen to a 5 min greeting.

If you're lucky you have an extension to dial but they keep these almost top secret.

Then you wait on hold for say 20 to 30 min and they disconnect you. You can redial and wait another 30 min or just give up.

I had a colonoscopy years back and felt it as did the person before me and after me. They Suck!!! Medicine probably out dated.

I'm a 71 yo 100% IU Viet Vet who lives in the N. Ga.

mountains. If given a choice between fighting traffic to Atlanta VA or dying, I'd prefer death.

I just want to talk to a human for some guidance info as to whom I''m to talk to for assistance for my brother (former Marine), He needs assistance and I can't get thru your tele. system to talk to a human being!!!

I am a disabled veteran and I am writing this letter to discuss recent events that have transpired with several gold team doctors at the Decatur hospital. I have been very dissatisfied with the services and medical treatment provided to me and constitutes a breach of my rights as a patient. Since 1997 I have always maintained a doctor within the VA and up until now I have appreciated the treatment received and been treated with respect. From 2004 to August 2016 most of my care was provided by Dr. Priddy, and I can certainly say he did an outstanding job. I liked him both as a professional and a person and he genuinely care about my wellbeing. This has come to a grinding halt since he left the VA for whatever reason.

After 15 years of Opioid use by a a few doctors have denied my medications for no reason. I am healthy and frequent the gym daily and have no history of any drug or alcohol related issues. Since my doctor left the VA a primary care doctor had to be switched. When I requested my medication I was ignored prompting me to walk-in to the hospital. I was asked to submit a urine drug screen which I did and was told I would receive my medication upon completion of my test. As of date I am still being denied medications by the doctors. Now a doctor has recommended I check into the VA hospital for a week while they bring in mental health. Sir I do not have any issues whatsoever and I am honestly floored at what these small group of doctors are doing.

The following doctors are involved.

Devashish Ray, MBBS, MS

April M.f. Madu 066175

Lemmy Nsor Effa License 41113

Michael Scott Saenger License 42417

See the letter submitted by the veteran click here.