athenahealth
athenahealth Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
athenahealth has 2.4 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not ask questions to the doctors on the patient portal", "Hard to use website", "Get into this company itwas a pleasure to talk to someone who new what they are doing".
Consumers are not pleased with Diversity of Products or Services and Billing Practices. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
athenahealth has 2.4 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not ask questions to the doctors on the patient portal", "Hard to use website", "Get into this company itwas a pleasure to talk to someone who new what they are doing".
Consumers are not pleased with Diversity of Products or Services and Billing Practices. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sahuarita, Arizona
Response received in not a reasonable amount of time
I had requested the doctor to let me know if he is able to give a specific type of pain-killing knee injection. I received a response after 2 weeks from someone other than the doctor saying that he does not.
In the meantime, I had to suffer from the pain.
The patient portal says that you will receive a response within 2 days. They need to review their patient portals more often and respond to questions in a timely manner, as indicated on the patient portal.
User's recommendation: Do not ask questions to the doctors on the patient portal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get help
I have several providers that use Athena Health. My most recent provider crossed my account with my husbands account and now I can't get to any of my own records. I have tried calling Athena and all I get is log into your account.
*** Poor Service!
Preferred solution: Service when they screw up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPathetic customer service
I asked customer service to remove the geoblock from their system so that I could access my medical center account and pay the bill. I was told that it was not possible. Then, the customer service representative hung up!
Preferred solution: remove geoblock
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Cornelia, Georgia
Fraud
I'm pissed. Good morning I didn't sign up for y'all's insurance and now you are messing with my taxes
Chicago, Illinois
I need to restore my information. Phone number and password
I did not complete my call.
I had problem to enter in my account. It was not easy to contact you. Spanish
Language is better for me
Patient portal access
I have been trying to log in to the patient portal for days now, and it won't allow me access, saying I am not a current patient.
Preferred solution: Access to the patient portal
User's recommendation: Hard to use website
Clifton Park, New York
I was helped through a billing issue
Im happy that someone talked to me respectfully and followed what I was I asked about. I am pleased with this agent doing his job.
User's recommendation: Get into this company itwas a pleasure to talk to someone who new what they are doing
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