ATG Stores Complaints and Reviews
I have to agree with any negative comments. I found what I thought was a deal on cabinet hardware on website where they were a "marketplace seller" (I believe they've been thrown off that website). Everything was CLEARLY listed in lots of 10. I ordered maybe 10 lots of 10. I received one of each item only, basically 10 percent of my order. I sent messages several times. I finally got a response over 2 weeks later. Oops, sorry that was wrong....Read more
They have an ebay store which they state they have "More than 10" of an item. ATG Store Item #12174095, Ebay Item number #231725804756. It's a salt and pepper grinder set by Modernhome. This is a standard cheap chinese made set that is available at 20+ other stores on Ebay and the web. They sent me an email stating that it's backordered. I called them, and it's backordered until Feb. I tried to reach them 2 times via Ebay resolution center,...Read more
#962662 by anonymous
Terrible. I placed the order on 7/31/16. They charged my credit card in full on 8/1/2016. I received an email on 8/4/16 saying the item had been shipped. On 8/7/16, I clicked the tracking number link in that email to see what day my furniture was scheduled to arrive. The link took me to CEVA Logistics and their website said that the tracking number could not be found. Thus began a week of phone calls to ATG Stores customer (non-) service....Read more
by user54385520 #1003858
I ordered new towels and received seconds and have heard from no one regarding my complaint.
by anonymous #990543
Buyer be aware....do not purchase from this site!! They do not stand behind their product. If there is an issue after 30 days, they will not help you!! You are also unable to pirchase a part for repair, let alone, receive for free. Use another site!
Light Fixture Review
by anonymous #685078
I ordered a light fixure and it was damaged ,I have been trying to get a refund for 70 days they keep saying they have fixed it after 5 calls this is redicious, dont buy nothing.
I placed an order almost over 2 weeks and the order is not even shipped from the manufacturer. When I placed the order, it clearly said its going to be shipped in 3-5 days and btw, that shipped is NOT the same as deivered. Customer support doesn't even have any visibility on the ETA for the product to be delivered! Tracking numbers are changed every couple of days and they are all fake! If the store is providing such third grade service for...Read more
They advertise Best Price Guarantee, price match + 10% off. THIS IS JUST TO MAKE YOU THINK YOU ARE GETTING THE BEST PRICE! I found a website that beat them by over $300. When I asked for price match plus 10% off, they tried to tell me that since the other website was based out of OHIO only, they could not price match. Their terms state that it only needs to be a US retailer (ie, not Amazon)... not on sale... and in stock. I fell within all...Read more
Terrible customer service. I purchased lights and selected a bulb for each, but received no bulbs. When I inquired, I was told I didn't purchase a bulb, I selected the bulb for which the fixture would be "suitable." It clearly shows a bulb in my cart, right below the item number, size, etc. Here's what is says exactly: "Lithonia Lighting Energy Star Standard Fluorescent Under Cabinet Light Brand Name: Lithonia Lighting SKU: 3880887 Model: UC8 32...Read more
This was my 1st time ordering from ATG Stores. I was looking on the web and in stores for a sky blue futon cover in micro suede. ATG store was the only showing it had close to that color and material for a full size futon. I took a chance and ordered from them. When the ordered arrived, it was a steel grey, denim material futon cover. This was not what I wanted. I filled out the return form and returned it. About a month later, I received my...Read more
Ordered two 203129-Mirror-B combination mirror and medicine cabinets. Drop shipper shipped mirror but no cabinets. Materials of construction was supposed to be wood but received plastic. ATG order 4148601 has not been completed due to non-shipment by supplier of cabinets. Contacted ATG two weeks prior to need date. Was told by ATG contact (Connie) that the shipper confirms that the cabinets have not been shipped and they would get back with ATG....Read more
I ordered a Chest of Drawers, and I was not pleased with the quality. Needless to say, I was extremely upset because this was my 2nd purchase and neither was what I expected. Nonetheless, I called the company and was given prompt, professional, and friendly service, which really took the *** and sting out of my disappointment in the piece of funiture. I was told that I would receive a full refund and asked if I would be responsible for half...Read more
Be cautious in ordering from this company. I ordered lights for my entertainment room. I ordered in December 13, December 23rd out of stock, notified company, ship date February 15th, Feb 27th, March 18th. I plan on notifying my credit card to resolve this problem. I have been reading other reviews that say they have the same problems with this company, don't be a victim! Lowes is part of ATG and needs to pay more attention to their customer...Read more