New Reviewer

Abuse from Ataturk Airport onto disabled customers

This is what I've experienced this weekend completely against international law in Ataturk Airport. Congratulations. Istanbul airport abuses and harasses disabled customers. For example two male and two female members of the staff that specifically is supposed to provide the compulsory services that any airport has to provide by international law, such as guidance for blind people and wheelchair for people with any sort of disabilities: they at the same time yell at customers who have been granted a wheelchair because they need it and which the airport has previously given confirmation of, because they don't feel like providing such services! They bully and laugh at such customers, for being disabled and expecting either the service itself or any information when the service isn't being provided. If the member of the staff is a man and suffers from strabismus then the abuse even gets a little physical: they withhold legal documents like the boarding pass leaving the customer alone and unattended in isolated and freezing areas for long periods of time being denied even information even on why it is that the staff needs to leave them without their boarding pass and so unattended; when they finally let the customer sit on the granted wheelchair, they bang the wheelchair several times onto some pilars one after the other, with the disabled customer in the wheelchair. If the customer has a pain crisis and begs with good manners that they stop hitting them onto the pillars, they immediately toss the disabled customer out of the wheelchair into an even more isolated area where there's no one, still withholding their legal documents that they need in order to fly, for a long time, leaving them completely alone and disinformed . Why withhold the boarding pass when the personnel has had the travel information from the customer since months ago, when the airport had confirmed they would provide the service? When the customer is able to speak to someone, the wheelchair employees yell at and bully them. They toss the customer on the farthest gates from the gate they need to be in. No one in Istanbul airport will want to talk to someone who says they are disabled customers needing information, nor any airport stewardess or anyone either. If the customer is female that's way worse. They prevent elderly women who travel solo with severe and visible damage on their body: from urinating, I'm sorry this is torture even in the third world. Terrorists are allowed to *** And disabled people in Turkey? NO. Diabetics with asthma and work incapacity are prevented from being near a window, or someone with Encephalopathy who needs coffee food and cigarette is prevented from such nurturing, but young people with temporary pain in the ankle are taken to the top floor terrace in a wheelchair so that they can smoke have coffee and empty their vowels. Because they don't suffer from double vision and their prognosis isn't such as the one someone with Multiple Sclerosis has, so proper services are provided to such type of non-disabled customers. The man who drives the minibus drives carelessly and too fast on the curves so that someone can fall and get hurt, the minibus is broken and the employee sits a very old man with difficulty walking de who suffers from visible muscle spasms on a seat with its back broken so that the elderly disabled man can fall. Disabled customers are denied using the internet connection from the airport so that they can not tell their loved ones that they're OK, or at least still alive. Careful some of the wheelchairs they use in this airport cause ankle entrapment with the front wheel when they move the wheelchair around even if the customer has their feet in their place. Important damage can happen: you choose wether you take your next flight or you receive medical help from Istanbul airport's employees. When the plain comes, the customer has to take the bus and go upstairs into the plane absolutely unattended because the staff who deals with the disabled people fail to show up. Hand luggage, blindness, stairs, tumoral illness which often causes internal bleeding, go upstairs, avoid *** yourself from the effort, find your seat, and such. Yes no need for life support, but still.. This doesn't happen in other airports around the world which do provide the compulsory services with dignity and according to international law. People who are not in life support can also have important health conditions. Even female customers with female genitals and who have actually paid their flight tickets to Turkish airlines as everyone else. Way to go Turkey.
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ID
#1403112 Review #1403112 is a subjective opinion of poster.
Location
Chiang Mai, Chiang Mai
New Reviewer

Ataturk International Airport Lost&Found Scam Phone Number

I flew out of Ataturk Airport last Thursday and either lost or had my purse stolen. It was apparently handed in to the Lost and Found office, and I received an email from Ziya Erustan. The first contact number they provided me with took me through to a Tarot card reading, which cost me £0.92 to connect the call. I tried this number several times, thinking it must have been a mistake. When I could not get through, I alerted Ziya that the number was incorrect, and was given a different number. This also took me through to the Tarot reading. These calls have cost me £17.00, and I have had no explanation from Ziya. When I attemtped to phone Ataturk Lost and Found, I could not get to speak to Ziya and nobody could tell me anything about my purse. If you get told to call these numbers (0212) 463 ** ** Ext :76 38 (0212) 465 ** ** Ext :76 38 do not call them - they are a scam.
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ID
#247201 Review #247201 is a subjective opinion of poster.
Location
London, England
New Reviewer

Ataturk international airport

my name is tarek.i was travelling from beirut to kiev via of istanbul ataturk airport.i had a package that i bought from beirrut duty free and there were a bottle of whisky.at the gate number 302 they cursed me and said bad words and threw my bottle in the garbage coz it was not in a plastic package.i told them to put it for me in a package and will pay.they are very bad people and dishumiliated me and the police was too rude.never i will fly by turkish airlines neither via their airport
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ID
#226595 Review #226595 is a subjective opinion of poster.
Location
Kiev, Kyiv
Loss
$25

About

Summary

Ataturk International Airport is one of the most well-known Turkish airports located in Istanbul. Approximately, 70---730 planes land and take off in Ataturk International Airport. The airport was opened in 1924. Today, Ataturk International Airport is the 29th busiest airport in the world in terms of total passenger traffic. Everyday millions of passengers come to Ataturk International Airport. High quality service and a wide range of destinations make Ataturk International Airport one of the best airports in the world. Ataturk International Airport offers such destinations as Athens, Malta, Minsk, Baku, Zagreb, New York, Madrid, Dubai, Krasnodar, Kazan, Zurich, Tashkent and many more.

Ataturk International Airport reviews and complaints

Ataturk International Airport is ranked 104 out of 203 in Airlines and Air Transport category

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