ASX
ASX Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ASX has 1.3 star rating based on 3 customer reviews. Consumers are mostly dissatisfied with customer service, ticket delivery, cancellations, and billing practices; price level reported as high.
Key Takeaways for Future Customers
- Check that you are contacting AXS ticket company, not ASX, to avoid confusion.
- Expect limited customer service response and possible delays on refunds or billing.
- Verify ticket delivery before travel to avoid lost hotel or travel costs.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable customer service and no phone support.
- Reports of never receiving tickets and late cancellation notices causing extra expenses.
- Issues noted with billing, refunds, and high price level.
Positive Feedback
ASX is identified as a global securities exchange.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ASX has 1.3 star rating based on 3 customer reviews. Consumers are mostly dissatisfied with customer service, ticket delivery, cancellations, and billing practices; price level reported as high.
Key Takeaways for Future Customers
- Check that you are contacting AXS ticket company, not ASX, to avoid confusion.
- Expect limited customer service response and possible delays on refunds or billing.
- Verify ticket delivery before travel to avoid lost hotel or travel costs.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable customer service and no phone support.
- Reports of never receiving tickets and late cancellation notices causing extra expenses.
- Issues noted with billing, refunds, and high price level.
Positive Feedback
ASX is identified as a global securities exchange.
Panorama City, California
Need to contact
Trying to contact customer service, and I cannot reach them. I'm here at the event, and I'm going to just get into the event for which I paid. I'm very upset.
Preferred solution: Full refund
User's recommendation: Do not purchase tickets because the customer service is not available
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled Bonamassa concert in Cheyenne WY
- - Cheyenne show on 11-17-24 was canceled.
- - We drove 300+ miles, paid two hotel nights, and lost over $400; notification arrived 45 minutes before.
Very difficult to get any meaningful communication.The "live chat" is a joke! There is no live person on the other end you are communicating with a machine.They make it difficult to find a phone number to call for help and once I did find a way to call I was on hold for 18 minutes and I gave up and hung up.Our concert was cancelled and we ,and many others did not find out until we arrived at the venue.This entire system of ordering tickets electronically is a racket you buy tickets like we did in our case and these companies get to hold on to your money for months then upon cancellation you get a refund but nothing else.We drove 300 miles to see Joe Bonamassa in Cheyenne Wyoming, spent two nights in a hotel, I took Monday off from work and lost income.My out of pocket for this debacle is well over $1,000.00
We drove 300+ miles for this show, 2 nights hotel charges, I cancelled out over $400.00 of business on Monday the 18th.
We found out about the cancellation along with several others when we got to the venue 45 min. before the show.
Other we now did not find out until 5:00 PM that day. They played Salt Lake City the night before and are claiming weather but my research into NOAA records shows no significant weather between Salt Lake and Cheyenne.
Another couple in our group says they have had 3 Bonamassa concerts cancelled on them they have now given up on ever seeing him. Total B.S.we could have saved a hotel night and a days income with proper notification!
User's recommendation: Forget going out of town for concerts
Arvada, Colorado
I need help with my ticket
No one answered and there no direct phone number so nobody help me , and i still need help with my tickets
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my tickets
Got to the event and my tickets never transferred to me after receiving an email that they did..,,,.
- Spoiled my event
Preferred solution: Full refund
User's recommendation: Don’t use this company or buy tickets
US Customers, ASX Ltd is NOT AXS the ticket company.
- - ASX receives many angry calls about ticket refunds and concert cancellations.
- - The (312) number for the ASX in Chicago connects to the AUSTRALIAN SECURITIES EXCHANGE and is unrelated to AXS.
We at ASX receive many angry calls about ticket refunds and concert cancellations. Please note that when you call the (312) number for the ASX in Chicago, you are calling the AUSTRALIAN SECURITIES EXCHANGE.
We have nothing to do with AXS, a TICKET SERVICE. The two companies are completely unaffiliated.
- Asx is a global securities exchange
- Asx is not axs which people are intending to contact for tickets
Preferred solution: A post clarifying accuracy of reviews
User's recommendation: Check your spelling... we are not AXS!
Hendersonville, Tennessee
THIS IS NOT THE TICKET COMPANY
- - ASX is the Australian Securities Exchange, not AXS.
- - Calling ASX to fix issues is inappropriate; they are separate companies.
The ASX is the Australian Securities Exchange not AXS the ticket company. Calling ASX and expecting them to resolve your ticket issues is like calling McDonald's to get tools from Home Depot.
Totally separate companies.
Calling ASX, getting angry that they're not AXS and leaving threatening messages? That doesn't get you closer to fixing your ticket problem.
User's recommendation: For ticket problems deal with AXS not ASX. Different Companies
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Hyattsville, Maryland
Never received my tickets
- - Paid for tickets but never received them and there is no ticket email or phone number.
- - Waiting over 48 hours and totally unhappy.
Paid for my tickets and still never received it and I am still waiting Trying to get in touch with somebody never got a phone number still waiting on an email still havent received my ticket in my email and then lesson 48 hours totally unhappy and unacceptable Oh it was no phone number to speak to a live person
Tickets missing on my ASX webpage
Your system upgrade lost my purchased tickets. I have lost tickets to REO Speedwagon in Arlington Texas Trust Theater Nov 8 2021, and tickets to Brit Floyd in 2022.
Preferred solution: Deliver product or service ordered
User's recommendation: Save tickets to wallet or print yhem
Communication was terrible
- - Want to exchange tickets for ringside seats for Tony jeter boxing night at Maryland Live in Arundel Mills; no one is helping, promised contact.
EXCHANGE TICKETS FOR RINGSIDE TICKETS , I wanted to exchange my tickets for better seats at the night of championship boxing by Tony jeter at maryland live casino in arundel mills and Noone is helping me... I want to be in front row .
I've been asking sing September 30 2021 since 9am! You lied and said you would contact me
Preferred solution: I want to exchange my seats to better seating at ringside if the seats are still there
User's recommendation: None ,this company is not trustworthy
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