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Verified Reviewer New Reviewer

Careless Service Tech

1.0
I brought in my 2019 Ford Fiesta because the air conditioning wasn't working they did a diagnostic and said that the entire system needed to be replaced and wanted 1915 dollars for the work. I then took my car to another shop for a second opinion and the problem with a disconnected cord from when a tech had done the cabin air filter we simply plugged the cord back into the sensor in the AC works again it was a $0 fix caused by an astro Ford technician.

User's recommendation: Stay away.

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ID
#3509827 Review #3509827 is a subjective opinion of poster.
Location
Diberville, Mississippi
Cons
  • Under trained staff
  • Long wait
  • Careless
Preferred solution
Let the company propose a solution
New Reviewer

Astro ford gouges service customers for parts

I had my 2006 freestyle repaired. I had called earlier about a price for parts needed to repair my vehicle before I brought it in. Well, when I brought it in for repair the price for the same part I had called earlier had increased. I was given the run around and told that the price I was given over the phone was a discounted price. I later found from another local area ford dealership that the discounted price was List price!!! They are charging their service customers more for parts than those who come in for service. I then found out from a friend who use to work for them that the parts manager takes the MSRP for a part and just adds whatever he feels like adding at the time. So I looked at my past service reciepts and checked the price of the parts with B.O. (other local dealership) and they were all higher than what should have been quoted. After years of service with this dealership I will NEVER bring my car back to them. I wonder if the state attorney general should investigate their business practices.
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6 comments
#200458

I found a couple of dealer review sites on the web. Gonna post a review and get the word out.

I also sent in a sound off to the local paper about astro. I SHOULD talk to the general manager.

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#200439

Be afraid. Be very afraid.

There is no one at the helm at Astrology Ford. They using magic 8 balls to fix vehicles and charging a ton of money for sub par work. Gotta get the word out about these guys.

I dealt with somebody named Joseph in the parts department but his manager needs a lesson on how to talk to people and deal with the public... very rude when he was stressed out about not getting a lunch...hey pal...it's not my fault.

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#198500

I did a little checking. The state attorney general will investigate price fixing and gouging on a limited basis. Maybe I should giver them a call.

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#198498

I wouldn't be so sure about that. I have had dealings with this dealership before.

Charged me about $100 over list price.

I found out after looking at my receipts and checking Google for prices on the part #. I didn't complain but I won't go back to those crooks again.

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#195932

"I wonder if the state attorney general should investigate their business practices. "

I don't think that the attorney general will investigate something like this.

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#672360
@PissedConsumer195932

yes!I agree!!!!! They did me wrong as well!!!!! :

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ID
#200631 Review #200631 is a subjective opinion of poster.
Location
Phoenix, Arizona

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