Astro ford gouges service customers for parts
I had my 2006 freestyle repaired. I had called earlier about a price for parts needed to repair my vehicle before I brought it in. Well, when I brought it in for repair the price for the same part I had called earlier had increased. I was given the run around and told that the price I was given over the phone was a discounted price. I later found from another local area ford dealership that the discounted price was List price!!! They are charging their service customers more for parts than those who come in for service. I then found out from a friend who use to work for them that the parts manager takes the MSRP for a part and just adds whatever he feels like adding at the time. So I looked at my past service reciepts and checked the price of the parts with B.O. (other local dealership) and they were all higher than what should have been quoted. After years of service with this dealership I will NEVER bring my car back to them. I wonder if the state attorney general should investigate their business practices.
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