Astro Ford

Called on Tuesday to schedule an appointment for replacing a headlight bulb. Because of their automated system I cant get in touch with anyone and arent contacted til Wednesday evening. Set up appointment for Thursday 8:45 AM, told it should be 1-2 hours. Drop my car off, tell them I just want the bulb replaced, if they do that and the headlight still doesnt work then run diagnostics. Im told it could be anywhere between 10 minutes and a couple hours. I go to work. I get a call an hour later saying I need a bulb, and I have like 4 other things that need fixing that they found by running diagnostics (I had a service 1 month ago in which these other things were replaced). Try to call back 6x to ask why I need all of those things and cant get through to anyone. Leave them a message saying go ahead and do everything because I cant keep calling to speak to people while at work. Get through to them at 2:30pm. Told they had an update from the tech and it should be done by end of day. Have to spend $25 on an uber there at 4:45 because I had no ride at this point because it was taking so long. Get called at 4:50 to be told we dont have the bulb so we had to order it. It took them 8 hours to figure out they didnt have a headlight bulb. I get there, they didnt do a single thing to my truck in 8 hours. I ask for the service supervisor, she comes out as smug as could be, acting like this is commonplace and that Im in the wrong for my concern. But, she does offer to make it right and have the mobile service team come to my work tomorrow to pop the headlight in. We schedule for 10am and I give them strict instructions to call me by 10 if it has to be at any other time than 10. Nothing. Receive a text from the service tech at 1pm stating I assume Christel (the service manager) let you know already but I will be there between 1 and 2. I was no longer at a place where my truck could be fixed in a lot and had to cancel. Awful experience, terrible service and attitudes and I have no idea why anyone would go to this Ford