New Reviewer

Problems with setting up account

1.0
Have tried with four dour mails and no confirmation email ever received. Second connect box we have received.
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ID
#2777639 Review #2777639 is a subjective opinion of poster.
Location
Smyrna, Georgia

Bad communicators

Hard to find a person to person contact number on their web site. I made a service request using their web page form. In over a week they did not respond. When I did manage to get someone on the phone they were surprised that no one had responded to web request. They did send someone around the next day (5 days ago) who came around and took the robitic cleaner for repairs. I now cannot contact anyone there to see how the service is going. Time is running out for me to get the pool looking in a presentable state for my open house (sale) inspection in 7 days!!!
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#1132720 Review #1132720 is a subjective opinion of poster.
Service
Astralpool Customer Care
Reason of review
Poor customer service
New Reviewer

Pool filter part O'ring

1.0
AstralPool - Pool filter part O'ring
Here is an up date the that very rare O'ring that cannot be found anywhere in Australia, now ASTRAL POOLS head office manager tells me the part has to come from somewhere overseas and I have to wait another month, or I can buy the complete filter part NOW for about $400.00!... which they have in stock... the O'ring is about $12.00, so I asked if they could take that o'ring part out of the new filter for me so I can get my pool water back in good condition, but they said no it can't be done!! not their policy what ever that means.. so I have to keep putting liquid chlorine in to stop it going green.... I will never buy anything from this Australian Company.
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#901886 Review #901886 is a subjective opinion of poster.
Location
Concord, New South Wales
Service
Astralpool Shipping Service
Cons
  • Not at all happy
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Astral Pool filter part

It is now been over 3 weeks that my Astal pool sand filter started to leak, I checked and found that it was only an O'ring that need replacing, I went to Swimart pool shop Nth. Strathfield with the old O'ring and get a new one, they tried to get it from Astal pool company many times with no luck so they told me I would have to wait about a week, so I went to another pool shop Crane pools and the same thing happened I had to send photo's etc and I am still waiting. How hard is it to get a common O'ring. I will never buy anything from Astral pools, Not Happy.
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#896978 Review #896978 is a subjective opinion of poster.
Location
Concord West, New South Wales
Service
Astralpool Customer Care
Reason of review
Poor customer service
Loss
$100
Preferred solution
Fix up my green pool

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