Bad communicators

Hard to find a person to person contact number on their web site. I made a service request using their web page form. In over a week they did not respond. When I did manage to get someone on the phone they were surprised that no one had responded to web request. They did send someone around the next day (5 days ago) who came around and took the robitic cleaner for repairs. I now cannot contact anyone there to see how the service is going. Time is running out for me to get the pool looking in a presentable state for my open house (sale) inspection in 7 days!!!
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Comment
Helpful 1 Not helpful 0
ID
#1132720 Review #1132720 is a subjective opinion of poster.
Service
Astralpool Customer Care
Reason of review
Poor customer service
New Reviewer

Pool filter part O'ring

1.0
AstralPool - Pool filter part O'ring
Here is an up date the that very rare O'ring that cannot be found anywhere in Australia, now ASTRAL POOLS head office manager tells me the part has to come from somewhere overseas and I have to wait another month, or I can buy the complete filter part NOW for about $400.00!... which they have in stock... the O'ring is about $12.00, so I asked if they could take that o'ring part out of the new filter for me so I can get my pool water back in good condition, but they said no it can't be done!! not their policy what ever that means.. so I have to keep putting liquid chlorine in to stop it going green.... I will never buy anything from this Australian Company.
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Comment
Helpful 1 Not helpful 0
ID
#901886 Review #901886 is a subjective opinion of poster.
Location
Concord, New South Wales
Service
Astralpool Shipping Service
Cons
  • Not at all happy
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Astral Pool filter part

It is now been over 3 weeks that my Astal pool sand filter started to leak, I checked and found that it was only an O'ring that need replacing, I went to Swimart pool shop Nth. Strathfield with the old O'ring and get a new one, they tried to get it from Astal pool company many times with no luck so they told me I would have to wait about a week, so I went to another pool shop Crane pools and the same thing happened I had to send photo's etc and I am still waiting. How hard is it to get a common O'ring. I will never buy anything from Astral pools, Not Happy.
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Comment
Helpful 1 Not helpful 0
ID
#896978 Review #896978 is a subjective opinion of poster.
Location
Concord West, New South Wales
Service
Astralpool Customer Care
Reason of review
Poor customer service
Loss
$100
Preferred solution
Fix up my green pool

About

AstralPool Terms of Service
To read more: https://www.astralpool.com/en/privacy-policy
AstralPool Privacy Policy
The right to privacy and, specifically, the right to personal data protection is one of the values of FLUIDRA S.A. (hereinafter, FLUIDRA), which is set out in AstralPool's' Code of Ethics. The aim of this policy is to explain how FLUIDRA shall process any personal data it collects from the various forms that may be posted on the FLUIDRA website. The User's personal data shall be processed in the strictest confidence and solely for the purposes to which The User have consented, as explained below in this General Privacy Policy and in each of the Privacy Policies on each of the forms. FLUIDRA is fully committed to compliance with the EU's General Data Protection Regulation and the laws on personal data protection that may be in force at any given time, as this is a top priority for FLUIDRA. Therefore, FLUIDRA has taken the decision to implement the following principles, whereby privacy forms the basis of all data processing.
To read more: https://www.astralpool.com/en/privacy-policy
Top AstralPool Services

Customer Care, Shipping Service

AstralPool Pros and Cons

Cons: Not at all happy

Summary

AstralPool specializes in designing, manufacturing, and distribution of components and systems for swimming pools. The company was founded in 1969. Its headquarters is based in Sabadell, Barcelona, Spain. AstralPool is a subsidiary of Fluidra S.A. The company provides solutions for residential, municipal, competition, and community pools. There are also services for sport complexes and water parks. Customers can offer the following components: filters, pumps, robots, LED lighting, and pool vasin equipment. The company also provides services and accessories for water zones, relax zones, and temperature zones. To manufacture a pool it is possible to create a design with online pool configurator. AstralPool has dealers worldwide.

AstralPool reviews and complaints

AstralPool is ranked 141 out of 276 in Pools, Spas and Plumbing Supplies category

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