Anonymous
map-marker Oak Island, North Carolina

Customer Service is now in S Korea and not very helpful

This is the second time I had to send my A&K SE 180 back to S Korea, the first it went through Inovixion is CA and it was easy to pay any cost associated with my repair as they accepted a Credit Card. The last time I had to send it via FED-EX on my own and pay $50,00 for a USD Bank transfer which was a nightmare, I ended up paying an additional $45 to complete a Federal USA Bank transfer fee, so to get my unit back, it cost me $90,00 and it took 2 attempts at completing a bank transfer, which was about a month
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User's recommendation: Buy a DAP player that has a customer service department that can handle the returns in the USA

Resolved
Albert F Kbg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manchester, England

Resolved: Trouble transferring files from my old ak240 to my new sp300

Hi, I'm trying to transfer my music from my ak240 to my sp3000 via my laptop using copy and paste but it doesn't work and I tried to put my sd card in from my ak240 but it didn't work so please can you advise me how to proceed. Thanks
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Bob K Uli

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Verified Reviewer
| map-marker Newtonville, Massachusetts

Difficulty Syncing AK120

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When I attach the dap to any computer and read the list to be synced it includes over 500 items, mostly symbols, jpeg files, & many useless items; it also has the music Im trying to create on JRIVER MEDIA PLAYER OR ITUNES, it doesnt matter which. I used to use IRIVER4 software but cant it anymore.

Can you please help me ? The original manual says you can make a playlist on the player but I cant seem to to figure out how; please tell me step by stem instructions. Last problem..Jimmy Moon had suggested a long time ago that I need the original cable to make it download correctly, but forgot to send it, maybe because he was leaving; I have not been able to synchronize new music since then & if I have to buy the cable please tell me how. My address is {{redacted}}, United States & I have written several times & sometimes it bounces back or I dont get an answer .

I was an Early Adopter & took a chance for a lot of money & think you would help me when I ask. Actually I have a new playback problem; when I play a song the player goes from the play symbol to pause symbol & stops playing until I press it again; any suggestions?

Thanks, I appreciate your help with all of these issues; the AK120 might be old but still has an incredible sound! I AM NOT A PISSED CONSUMER; I just need some help with this awesome DAP!://static.wixstatic.com/media/0e19a5_22ef5f4d27844edb82b52f9e24c39968~mv2.png/

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User's recommendation: Keep the original cable supplied because others might not work!

Anonymous
map-marker Warsaw, Mazowieckie

Support never respond

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Support didn't respinded for 9ver a minth. After not even 1 month of ownership of 1 of their DAPs stuck pixel appeared. Support didn't bother to answer at all. Send back the product and after 2 weeks I receiced info that warranty doesn't cover that. Stikl waitijg fir my product to come back. Delivery takes 3 weeks so far. 1 month of support not beeing abke to contact me at all then literally waitihelng 2 weeks just to tell me they won't help me and now it takes ages to send me faukty product back
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Richard M Iif

Bad service

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In the past, I had customer service phone support without issues. Now I cant get anyone on the phone and if I try to email customer support, I am told to pay for just answers to connect me, which is an unnecessary scam.
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Pros:
  • Fantastic sound
Cons:
  • Customer service is no longer acceptable

Preferred solution: Customer service help

User's recommendation: Have setup and service where purchased

1 comment
Guest

Hello, wondering if you are able to elaborate on the remarks of "...I am told to pay for just answers to connect me..." if it is proven true, it is truly an unnecessary scam. However, if it is not true, it is a shame to spread false information.

Please share your experience and kindly offer more information. Thank you for your help.

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