Astell And Kern
Astell And Kern Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Astell And Kern has a 4.2 star rating based on 2 customer reviews and consumers are mostly satisfied.
Positive Feedback
Astell And Kern reviews highlight fantastic sound quality, diverse product lineup, and strong product location and variety despite a high price level.
Negative Feedback / Risk Areas
- Recurring customer service complaints include slow or unresponsive support and long repair turnarounds.
- Returns and repairs often require shipping to South Korea with complex bank fees and delays.
- Syncing issues and dependency on original cables frustrate some users.
Key Takeaways for Future Customers
- Expect excellent audio but prepare for limited US support and possible Astell And Kern customer complaints about service and returns.
- Keep original cables and verify warranty/repair logistics where you buy.
- Be aware pricing is high and plan for potential delays on repairs or refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Astell And Kern has a 4.2 star rating based on 2 customer reviews and consumers are mostly satisfied.
Positive Feedback
Astell And Kern reviews highlight fantastic sound quality, diverse product lineup, and strong product location and variety despite a high price level.
Negative Feedback / Risk Areas
- Recurring customer service complaints include slow or unresponsive support and long repair turnarounds.
- Returns and repairs often require shipping to South Korea with complex bank fees and delays.
- Syncing issues and dependency on original cables frustrate some users.
Key Takeaways for Future Customers
- Expect excellent audio but prepare for limited US support and possible Astell And Kern customer complaints about service and returns.
- Keep original cables and verify warranty/repair logistics where you buy.
- Be aware pricing is high and plan for potential delays on repairs or refunds.
Oak Island, North Carolina
Customer Service is now in S Korea and not very helpful
- First repair via Inovixion in CA accepted a credit card.
- Last return via FedEx: $50 USD transfer + $45, total $90; about a month.
This is the second time I had to send my A&K SE 180 back to S Korea, the first it went through Inovixion is CA and it was easy to pay any cost associated with my repair as they accepted a Credit Card. The last time I had to send it via FED-EX on my own and pay $50,00 for a USD Bank transfer which was a nightmare, I ended up paying an additional $45 to complete a Federal USA Bank transfer fee, so to get my unit back, it cost me $90,00 and it took 2 attempts at completing a bank transfer, which was about a month
User's recommendation: Buy a DAP player that has a customer service department that can handle the returns in the USA
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Trouble transferring files from my old ak240 to my new sp300
- Transfer from AK240 to SP3000 via laptop copy and paste doesn't work.
- They also tried the AK240 SD card but it didn't work.
Hi, I'm trying to transfer my music from my ak240 to my sp3000 via my laptop using copy and paste but it doesn't work and I tried to put my sd card in from my ak240 but it didn't work so please can you advise me how to proceed. Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDifficulty Syncing AK120
- The list shows 500+ items, mostly symbols and JPEGs, plus music.
- IRIVER4 unusable; request step-by-step playlist help and cable guidance.
When I attach the dap to any computer and read the list to be synced it includes over 500 items, mostly symbols, jpeg files, & many useless items; it also has the music Im trying to create on JRIVER MEDIA PLAYER OR ITUNES, it doesnt matter which. I used to use IRIVER4 software but cant it anymore.
Can you please help me ? The original manual says you can make a playlist on the player but I cant seem to to figure out how; please tell me step by stem instructions. Last problem..Jimmy Moon had suggested a long time ago that I need the original cable to make it download correctly, but forgot to send it, maybe because he was leaving; I have not been able to synchronize new music since then & if I have to buy the cable please tell me how. My address is {{redacted}}, United States & I have written several times & sometimes it bounces back or I dont get an answer .
I was an Early Adopter & took a chance for a lot of money & think you would help me when I ask. Actually I have a new playback problem; when I play a song the player goes from the play symbol to pause symbol & stops playing until I press it again; any suggestions?
Thanks, I appreciate your help with all of these issues; the AK120 might be old but still has an incredible sound! I AM NOT A PISSED CONSUMER; I just need some help with this awesome DAP!://static.wixstatic.com/media/0e19a5_22ef5f4d27844edb82b52f9e24c39968~mv2.png/
User's recommendation: Keep the original cable supplied because others might not work!
Warsaw, Mazowieckie
Support never respond
- Support didn't respond for over a month.
- A stuck pixel appeared within a month.
- Warranty doesn't cover it; the return took weeks.
Support didn't respinded for 9ver a minth.
After not even 1 month of ownership of 1 of their DAPs stuck pixel appeared.
Support didn't bother to answer at all.
Send back the product and after 2 weeks I receiced info that warranty doesn't cover that.
Stikl waitijg fir my product to come back.
Delivery takes 3 weeks so far.
1 month of support not beeing abke to contact me at all then literally waitihelng 2 weeks just to tell me they won't help me and now it takes ages to send me faukty product back
Bad service
- Phone support used to work without issues.
- Now I can't reach anyone by phone.
- Email support requires paying for 'just answers' to connect.
In the past, I had customer service phone support without issues. Now I cant get anyone on the phone and if I try to email customer support, I am told to pay for just answers to connect me, which is an unnecessary scam.
- Fantastic sound
- Customer service is no longer acceptable
Preferred solution: Customer service help
User's recommendation: Have setup and service where purchased
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Hello, wondering if you are able to elaborate on the remarks of "...I am told to pay for just answers to connect me..." if it is proven true, it is truly an unnecessary scam. However, if it is not true, it is a shame to spread false information.
Please share your experience and kindly offer more information. Thank you for your help.