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One of the worst companies i have ever worked for. Had to report them to TWC so i could collect a 40 hour paycheck they owed me. Then they screwed up my W-2 form. You give someone your SS card and they cannot even write down your SS# correctly. I can only imagine how they screw up the customers information. Totally incompetent company.
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Preferred solution: Let the company propose a solution

map-marker Grand Prairie, Texas

Find a different company. Lack of communication.

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The technician was knowledgeable, however failed to mention that each pound of refrigerant costs $75/lbs BEFORE putting in a total of 8 pounds of refrigerant in my 2 AC units. At the end of it all, the total came out to $600. The technician stated that he "ASSUMED" I knew it would cost that much. How in the world would know it would cost that much if I'm not familiar with today's market for R-22 refrigerant? So I asked him to take out the 8 pounds of refrigerant he put in. He took out 4 pounds of refrigerant from the left AC unit, however, the compression device stopped working and needed about a 10 minute recovery period. He became impatient and stated that he had other appointments and that he couldn't wait any longer to withdraw the remaining 4 pounds of refrigerant. The technician left. I then received a courtesy call from the company saying that they will be filing a complaint with the city attorney for unpaid services, which I agreed to pay for and did pay for over the phone ($300 for the 4 pounds left behind in my 2nd AC unit). If the technician took out the remaining 4 pounds, then this review would not be written. Overall, very dissatisfied with the communication, or lack thereof. As a customer, we deserve to know how much each pound of refrigerant is going to cost before the technician just replaces the refrigerant, then gives you a $600 bill. The technician agreed to withdraw the refrigerant that was put in, however, it's not my fault that his equipment (compression device) failed, therefore, unable to withdraw the remaining 4 pounds of refrigerant. He should have either waited for the compression device to work, or call someone to bring in another one to so he could withdraw the remaining 4 pounds. Very unsatisfied with this company. I would look elsewhere for AC servicing.
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  • Customer service
  • Miscommunication
Reason of review:
lack of communication

Preferred solution: withdraw the remaining 4 pounds of refrigerant. it's not my fault your compression machine stopped working in the middle of withdrawing the refrigerant.

map-marker Southlake, Texas

Review in Professional Services category from Southlake, Texas

Unprofetional company, Not commenting the lady RUDE RUDE RUDE seams she has no education at all the way she anwers phone so unprefetional wouldnt recomment this company too No one Not too mention is Not worth to work there. At all my husband got riped off with out permission they charge him on uniforms that he doesnt have or purchase at that time #never weard# he worked only 2 wks Glad he''QUIT"...
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Reason of review:
Problems with payment
map-marker Richardson, Texas

They scam money from homeowners

Assured Mechanical Solutions in DeSoto Tx will not answer or call you back after they have been dispatched by American Homeshield Warraty Co. The lack of professionalism would put most people out of business, but I guess tied to a national company Like AHS, they can scam 60.00 at a time from consumers. No call backs, no communication of any kind. When trying to contact I get nothing but voice mail from 2:00 pm until 8:00 pm. I just want information concerning my service and they will not return my call until forced by AHS. Then I am supposed to wait 5 to 7 days to get my issue solved. Can anybody explain to me why I should wait that long for a simple A/C fix when I pay monthly for a service to fix any of my problems ?
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@ Jackson, actually the Service Tech was very rude when contacting me on the telephone to advise me of the problem with unit (my adult son was at the house with the tech). I had to advise him of his rude behavior and threatened to send him on his way.

Additionally, I paid a second company to confirm what was diagnosed by Assured Mechanical Solutions and the other company told me that one part of the assessment was correct, which was being covered by my home warranty company, and the non-covered items were a way of Assured Mechanical Solutions to pad their costs. Whether you're making $5000 from a job or $5, just be honest and have some integrity. I know that I'll never use them again. They had the never to try and charge me $250 to install an emergency drain pan when I can go by Home Depot and get the same pan for $20 or $30.

Jackson, there is no honesty in inflating cost of repair with any company. The best company that I've had to do business with through American Home Shield was ARS Resue Rooter and unfortunately they are no longer doing business with American Home Shield, otherwise I would have requested them to come out.


Were your services taken care of?

Isn't the $60 required by American Home Shield for you to pay? It is your deductible.

5 to 7 days? Was there a part ordered or something installed?

Your complaint sounds like an exaggeration. I have also used the company and they were very professional. They serviced us in the same day, which is sometimes hard due to how hot it was in Texas last year. We of course paid the $60 simply because that is the requirement of American Home Shield. I think as consumers should be careful what we say.

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