Assure Protections

The above company cold called my vulnerable mother who had been out of hospital for one week. The person who called did not say where they were calling from, only that they were calling about her washing machine warranty. My mother advised she had only recently been discharged from hospital and would need to speak to her sons, but the caller persisted saying things like "don't you want to be covered" and "the costs are coming down from £99 to £75 so it's cheaper". When payment didn't go through they then rang her back saying that payment didn't clear and they could move her to paying £19.99 per month, when my mother said again she would need to speak to her sons she was asked again "don't you want to be covered" to which she replied "well yes" which seems to have been taken as agreement to proceed. No paperwork has been received from the company and when I spoke to Mark the following day he did confirm it was them that called my mother. I have raised a complaint on 28th September but as of yet no acknowledgement has been received of this. Their website claims scammers are calling claiming to be them, it is them who call! And they respond to all negative reviews saying that it is not them who call, but I have confirmation from Mark it is!