Assurant Solutions Reviews

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Broken Appliance

Original review updated by user Aug 12, 2021
Purchased a refrigerator in 2016, had ice maker repaired 3 times (2018 and twice in 2020) STILL DOES NOT WORK!!! Quit again 13 days after warranty ran out and they REFUSE to do anything to rectify the problem. WORST customer service I have every experience. MGR: KIM awful!!!!!! Customer Service Rep: CHRIS thinks its ok to talk down to customers..... I WILL NEVER RECOMMEND THIS COMPANY!!!

User's recommendation: NEVER, NEVER, NEVER use this company.

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ID
#2766353 Review #2766353 is a subjective opinion of poster.
Loss
$1800
Preferred solution
Full refund
New Reviewer

Difamation

I submited a renters insurance claim with all my receipts and police report. I barly got any communication from them. The investigator was rude and accused me of things without any basis as if I wasnt the victim but the perpetrator. my adjustr Mr. Ronald Gutierrez denied my claim based on claiming that one of my receipts from Louis Vuitton was fake and I wasnt a client of the company. When tried to reach out to him he was rude and hung up the phone one me. I called Louis Vuitton and they did confirmed I was a client of many years and event emailed me a reprint of the receipt I sent Assurant. They are crooks and the investigator and adjuster work together to not pay claims under false accusations.
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ID
#1675950 Review #1675950 is a subjective opinion of poster.
Cons
  • Everithing
Reason of review
Problems with payment
Loss
$6
Preferred solution
Full refund
New Reviewer

All Talk NO SERVICE

My elderly parents have been trying to get service to repair their ice machine since Thanksgiving. After no shows and escalated repair by supervisor Ann still nothing. I know it’s just and ice machine but since my dad’s stroke he loves his ice. Since they paid $1828.27 it doesn’t sound like an unreasonable request.
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ID
#1454736 Review #1454736 is a subjective opinion of poster.
Service
Assurant Solutions Electronics Claim
Reason of review
Order processing issue

Customer service sucks!

We have a Samsung washer that has been repaired twice before by an Assurant technician, and when calling back to have it repaired a 3rd time, I have been on hold 45+ minutes waiting to speak to someone. The last time they came to our house, they sent ONE technician who completely destroyed the trim around the door to the laundry room trying to get the drum out of the washing machine, and *I* the homeowner had to assist the technician in getting the drum back inside the machine. I wish NFM would discontinue their services with Assurant. They are a complete pain in the rear to work with!
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ID
#1371567 Review #1371567 is a subjective opinion of poster.
Location
League City, Texas
Product
Samsung Electronics Washing Machine

Their claims for any vehicle service warranty thru Carchex

6/26/18 If you see Assurant listed on any policy documentation as the clams or insurance company who will be paying or covering you on behalf of anything, RUN!! I am not kidding, I am not exaggerating, I’m being dead serious! You have been warned. If you choose to ignore the warning then I have zero empathy for you and you deserve to be cheated out of your money! I purchased a vehicle protection plan from Carchex and they used Assurant Solutions Companies as their claims provider to pay on behalf of any claim related issues and it has been a complete nightmare since the very first time I have had to call them! They are completely unhelpful, unapologetic, have no decency, and do not care one bit about any issues that you have and only offer of you fake, phony, generic empathy that is force-fed to them in whatever training exercises they are required to take from upper management. They are completely unhelpful, unapologetic, have no decency, and do not care one bit about any issues that you have and only offer of you fake, phony, generic empathy that is force-fed to them in whatever training exercises they are required to take from upper management. Not to mention the fact that they rip you off and only pay very small minuscule amount of any parts that you may need for your vehicle. They also like to only use used parts that come from places like pull apart scrapyards that come off of vehicles and the parts are in like new condition and often times say used and then they tell you to refer to your contract and tell you that it is written in there. Which is fine and in some cases. In this particular case, they found a $450 turbo charger for my F-150 that I took to the Ford dealer to have replaced. They only paid that amount of money because that is what they claim they found the price for at some scrap yard in Virginia. Now, I reside in upstate New York. When we called to ask them why they only paid that amount of money for a part that lists for $1,150 (Ford price) they told me, “that is what they found the part for and that is all they were going to pay for, the rest of the monies were my responsibility to pay” And when the service manager asked them on the phone why they didn’t offer to ship that part to us or tell us about that part for that price they then said and when the service manager asked them on the phone why they didn’t offer to ship that part to us or tell us about that part for that price they then said, “You disn’t ask, amd we don’t provide information on shipping, nor do we ship parts” and we also said to them, “Then how were we supposed to get a part that YOU claim you found for $450 at a place YOU found, yet refuse to tell us where the place was, or advise us how to get it shipped to this dealership?” the only thing the person from the claims department said had to say another one of their phony *** watered down apologies, “I apologize for that” The truck was finally fixed I paid the bill and walked out the door. Today, (the very next day) I get in my truck and drive it to head to work and something goes wrong with it. I don’t know what it is but thankfully I was not far from the Ford dealer who repaired it and was able to limp it right back up to the service department. They lifted the hood and plugged in to the computer and then test drove it and we’re trying to diagnose what could have gone wrong but ran out of time because it was getting close to closing time. They have to keep it overnight and try to diagnose what happened. I get in my truck and drive it to head to work and something goes wrong with it. I don’t know what it is but thankfully I was not far from the Ford dealer who repaired it and was able to limp it right back up to the service department. They lifted the hood and plugged in to the computer and then test drove it and we’re trying to diagnose what could have gone wrong but ran out of time because it was getting close to closing time. They have to keep it overnight and try to diagnose what happened. Here I go again, I call Claims Dept to ask them to set up a rental car for me so I have reliable transportation to be able to get to my 2 different jobs only for them to tell me on the phone, “I apologize but we will not be able to do that at this time until the Ford dealership has sent us in a diagnosis and invoice with part numbers and prices listed on what could be wrong with the vehicle” to which I said, “Whatever is wrong with the vehicle could be in relation to what they just had repaired on the truck, maybe something happened with whatever they just fixed. I’m not asking you to pay for a rental car, I’m just asking you to call and set up a reservation for me to go pick the rental car up and I will pay for it and we will worry about reimbursement later“ and again the claims person said, “ I apologize but at this time we will not be able to do that until they submit an invoice with part numbers and prices on what is wrong with the vehicle” I then went berserk and said, “YOU MEAN TO TELL ME I PAID ALMOST $4,000.00 FOR A POLICY THAT YOU ARE TELLING ME YOU REFUSE TO HELP ME EVEN GET A DAMN RENTAL CAR RESERVED, NOT PAID FOR, JUST FREAKIN’ RESERVED SO IT’S EASIER FOR ME TO JUST STOP IN, SHOW ID AND CREDIT CARD THEN WALK OUT?” and then the claims person went on to tell me how I didn’t buy the policy from them, I bought the policy from Carchex and that I needed to resort to my policy booklet to read how the policy worked...blah blah blah just completely being condescending and making me feel like a complete piece of crap and making my already bad day even that more worse! Showing me no empathy whatsoever just refusing to help me in anyway, shape, or form!
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ID
#1290308 Review #1290308 is a subjective opinion of poster.
Service
Assurant Solutions Auto Claim
Reason of review
Poor customer service

Incompetence raised to a new level.

As many of other people I also share my opinion on this co. what a joke amazing that they are still in business. This is my first claim on a cell phone. I filled a claim all went smooth got approved. paid the deductible $175.00, then when i went to track my replacement phone i was shocked. I found that the package had been recalled. no reason was given. I called the customer service dept. and after doing some research they advised me that they did not know what was going on. was told that they would not be sending a replacement phone and that i had to write the corporate HQ. and find out what the issue was. In the mean time no phone either i buy another one o go without. Until they receive the letter and respond when ever that might be. I certainly do not recommend this co. to anyone and will be cancelling the so called protection they offer. It is just sad that a reputable company such as T mobile has to associate themselves with such a *** bag insurance company. it is also bad for T mobile. not good for business great way for t mobile to loose customers. Vic
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2 comments
#1475025

Jokes are supposed to be funny or entertaining ; your post is neither. What is a joke is that you people can't live without your cell phones.

I've done just fine since 1956 without any cellular or portable devices ; I've never had a single issue or complaint like yours and never will. And no, I don't live alone in a cave somewhere and deny progress ; it's just something I don't need or want (which coincidentally saves money, time, and annoyance).If I were to choose to initiate service, I'd never go to that shocking pink place just out of general principle ; and to perdition's flames with their advertising.

#1941836
@PissedConsumer1475025

you need to up your dose.

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ID
#1247715 Review #1247715 is a subjective opinion of poster.
Service
Assurant Solutions Cell Phone Claim
Reason of review
Order processing issue
New Reviewer

Samsung Premium Care Joke....

Hello about a week ago my S8+ got a cracked screen I had Samsung Premium Care I submitted a claim and paid the deductible and was told my device would be shipped out the next business day since it missed the cut off time. Well upon calling the next day I was told that my device was on back order and that as soon as the device came back in stock I would be getting a device. I waited about a week before getting the email that my device had shipped upon receiving my replacement I was extremely disappointed the device that was sent to me has scratches on the screen deep scratches along the edge of my device screen not only that this is the wrong model Variant my Variant that I had was a SM-G955T (T-Mobile) and what I received was a Verizon Model (SM-G955U) my speeds are Drastically different on LTE I was told I was going to be getting a device of the like and same my original unit was Black and I got a Orchid Grey Color which is not so much a deal breaker I kind of like this new color anyways I am just pissed that I paid 850$ for a device and 12$ a month for *** Phone that's not even the same Variant I submitted I feel cheated I am wanting to get the correct device that was promised to me I have t-mobile service why would you guys send me a Verizon Model I know what I am talking about I am a Engineer for Apple I know what models are used for what carriers. I just want it fixed. and I want Assurant to fix all these issues I dont understand why you guys would send me a such a bad cosmetic device.
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ID
#1064101 Review #1064101 is a subjective opinion of poster.
Location
Atlanta, Georgia
Product
Assurant Solutions Protection Plan
Reason of review
Damaged or defective
Loss
$850
Preferred solution
Deliver product or service ordered
New Reviewer

maintenance agreement with assurants

Have a Assurant Solutions Extended Warranty for my dishwasher it has been one month 2 weeks and the dishwasher still is not fixed. I keep getting a different excuse and I am tired of calling them. 877 881 **** I will call them today and hope to get my remaining money back as I paid $282.56 for a 3 year contract which I took out on 3-18-16. Do you think they will co operate? why does a company be so difficult to the consumer? I Am a widow and I always had trust that if you purchase a warranty you would get the service in reasonable time and not have to continue calling for results. Tired of waiting buying a new dishwasher' Jo Ann Scanlon Jasper39@***.net
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ID
#1060222 Review #1060222 is a subjective opinion of poster.
Location
Kingston, Ontario
Product
Assurant Solutions Protection Plan
Cons
  • Service
Reason of review
Poor customer service
Loss
$283
Preferred solution
Let the company propose a solution
New Reviewer

Assurant Solutions - Protection Plan Review

Samsung French Door Refrigerator. Purchased this extended warranty but thought it was Conns (Texas based company). Have had ice maker replaced twice and it's still freezing up and stops making ice. Contacted Assurant on Saturday, Feb 11, 2017. They made an appointment with Mr Master Appliance in Houston Tx area. Given an appointment for Monday, Feb 13th between the hours of 12-5pm. Had to prepay $30 service charge on Saturday. Come Monday morning the service company in Houston contacted me to say their schedule was set Friday afternoon and that they would not be coming. I wasn't happy but agreed to the next day (Feb 14,2017). At approximately 3:45pm on the 13th said repair company called to say the would be arriving between 11am and 1pm. So much for my afternoon appointment. Now I work and had taken a day from work for Monday and then arranged to be available Tuesday afternoon not Tuesday mid-day. Contacted Assurant because this was unacceptable to me and need and alternative repair company who could better manage scheduling. Waited 45 minutes on hold while Assurant contacted said repair company only to communicate same info I already knew and tell me it would take them a minimum of 2-3 days to make arrangements for an alternative company. Again this is unacceptable when they already received payment for the $30 service charge. I'm can see I'm already going to have a battle on my hand to get my $30 back. Cancelling service contract and requesting a refund. I wouldn't waste my time with this company ... take it from someone who got suckered into this company by Conns! Do your research, I should have so I guess it's the price I paid for jumping before researching. I will be reviewing Conns, Samsung and Mr Master Appliance. I wouldn't give any of these companies even a 1 rating based on Customer Service. There is no service after the sale... poor business practices.!!!
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ID
#1007761 Review #1007761 is a subjective opinion of poster.
Product
Assurant Solutions Protection Plan
Reason of review
Order processing issue

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