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1.7 Based on 87 reviews
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  • Customers like
    • Promt adding of minutes 6
    • Having a phone for two months 2
    • Very bad 2
  • Customers don't like
    • Customer service 11
    • Not resolving my problem 10
    • Lies and no service 7
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Bad signal in areas they push service/sales in. The entire region in 760 area code has poor/no service.

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I was a member of Assurance Wireless for five years, due to my low income. The only positive thing I can say is this service is free, if you qualify. Otherwise, the following are my complaints: 1. If you call the company, there is no specific prompt for customer service. You have to play around by pressing different numbers and, hopefully, you will get a live person; 2. When you do reach someone, they usually have a thick accent, possibly from... Read more

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They get paid for people joining their service if you ask me they don't deserve the contract with the government if anybody deserve it it's AT&T

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I have had assurance wireless for a little over 4 years actually have been happy with the service until yesterday. If you nee customer service you will have just as good luck sending smoke signals as actually getting phone help.When you reach a human the don't speqak very good english and don't have the reasoning skills they should have. Mine phone quit working yesterday I called customer service was told they don't have coverage in my area,to... Read more

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After 5, years of service, they just turned off my phone saying I didnt send my copies of identification. I had a feeling this was a bad idea. *** me I sent it it. Then my service was turned off. After a week on the phone with them, they keep saying it wasnt sent by the date that it was supposed to be there. Then they just keep speaking so *** fast about regulations. I understand procedure, but, they made q mistake and now my identification is... Read more

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Since I've become disabled w/ no landline, had to apply. Sucessful. Due to impairment, requested phone w/larger screen. I was promised... *AUG 2016*, my name would be placed on the waiting list when the newer *smartphones arrived* in a few months, i would received. Not only was I not notified when they appeared on their website, but when I called last month, they just couldn't get their lies straight. Again, promised a phone, and still no... Read more

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I sent a copy of my social security disability paper payment with my personal social security number. They claim they never got it. Assurance wireless has Someone who is a liar and Thief. Do not trust these liars. Do not send personal information. They're security for your information is null... If you do. Do not use they're envelopes. Go to post office get envelope with tracking. You cannot trust these people. They are already passing the buck.... Read more

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My friend just got the phone from Assurance Wireless. He asked if I could help him activate. It has been 8 hours and I give up. This woman want stop talking. Have to tap twice on all icons and then it still may not continue. Cannot leave a screen with the tapping the back option. Who knows how to figure out how to scroll, if you scroll 'twice" then your stuck on whatever your finger tip touched. I want to throw it out the door.. Punch that... Read more

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I have been customer with assurance wireless quite a long time! I spend anywhere from $25 to $35 a month on xtra minutes. They have new program where new customers that sign up get a new android phone! But if your a good long customer you do not get new phone! The phone i got is a piece of ***!! Holds a charge for bout an hour! Have complained to no avail! So instead taking care customers that spend money and been a customer a long time... Read more

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