Unethical Behavior Associate Asset Recovery
Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # XXXXXXXX. Correspondence regarding this complaint will be emailed to : ******@yahoo.com Please print a copy of this for your records. Filed on : October XX XXXX Filed by : ****** ******* **** ****** ****** **** **** ** XXXXX Filed against : Associates Asset Recovery, LLC ** *** XXXXX ******** ** XXXXX-XXXX Complaint Description: This company chose to tow in excess of 30 cars and chose outrageous fees and unnecessary fees taking advantage of college students. Patriot Place Apartments are located on East Palmetto Street in Florence, SC. They house many student-athletes of Francis Marion University. This towing company is about a mile down the road on the same highway. These college students have been residing here, some of them years. There were never parking requirements. Due to the numerous break ins in the parking lot of the complex, the manager began attempting to enforce parking. There was no deadline given to have the vehicles registered. Last Friday night into early Saturday morning, this company began towing cars of the RESIDENTS that lived there. Each child was told that they had to pay $210.00 to get their car back. Thirty eight cars and $210 a piece...well..you do the math ! When I asked why so much, I was told some of the problem was the "after hour " fee....the towing company intentionally hauled the cars off after hours to earn this extra money. I inquired about why they couldn't tow during business hours and no reason was given. They intentionally, with the help of the apartment manager, took advantage of these young adults that could do absolutely nothing about it. Also, they would not take credit or debit cards...some of us had to pay in cash. Cash cannot be reported nor traced. This was a concern as well. Since this date, they have continued to tow vehicles and they continue to do it after midnight. I attempted to talk with Tony, assuming this is one of the managers, and was chastised for calling his cell phone(it was on his business card ???) This company was completely unprofessional and condescending to the students and the parents. I feel based on these facts that they intentionally took advantage of these young people and they should have to refund every bit of money they took and should have to account for every bit of cash that they took in......
Sumter, South Carolina
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