Associa Reviews

I'm not sure where your information was garnered from but it is incorrect. I can provide the Cancellation Notice that we received from our insurance carrier due to Colby not paying our monthly premium.

I can also produce the emails and narrative around the fact that Colby missed the state deadline for providing title information by several weeks. Both of these, and other services we paid for, were only performed when volunteer Board members had to pursue top-management employees at Colby and Associa. On receiving replies from Associa or Colby - Tiffany at Associa has NEVER returned any e-mails or voicemails. It took Mallorie at Colby eight weeks to return e-mails around the new contract we were expected to sign - it would have been longer than eight weeks but I sent FIVE requests to her plus Tiffany before I received any response.

I am happy to provide any proof you wish on any of the items listed that happened - just let me know where to send them to. None of these allegations are made without merit - as a former Human Resources Director who took my responsibilities seriously it is appalling to receive the response you sent and for the lack of service we received. You only have to look at the number of Associations that have left to start to understand the scope of the situation. The Colby president, Mallorie, was actually invited to speak to COA Chairs at a monthly roundtable event.

She indicated that she was willing to do that. However, when it actually came time to set a date she would never commit. Colby had a client function last fall but there was no opportunity for Q & A at the function.

Like so many other Associations we never wanted to leave and go through the huge process to change management companies. Indeed, we tried to preserve the relationship and reached out to Mallorie on several occasions only to continue with the same deficit of services.

Deb, Thank you for sharing your feedback. We truly value the opportunity to work with you and the board, and we regret that our service did not meet your expectations.

We’ve had several discussions, including calls, emails, and in-person meetings to address your concerns. We understand there were frustrations around changes to the electronic storage and the contract details, which is why we went through an extensive review process together with the board. Regarding your community’s insurance policy, we can confirm that the invoice was processed promptly and that there was no disruption to services. Additionally, we would like to clarify that there was no lapse in insurance coverage.

Regarding the resale demand, while the processing timeline was longer than anticipated, we took action as quickly as possible to ensure it was handled appropriately. Our customer service team has always aimed to provide timely responses.

In situations like this, we always appreciate constructive feedback. If you have any additional questions or concerns please contact us directly at customerservice@***.com.

I have done so, multiple times, and each concern is dismissed as being "The responsibility of the town..." EVERY SINGLE TIME. Your representatives DO NOT EMAIL ME, they simply close out each comment.

You don't have a phone number to speak to a human. It is beyond frustrating that the rules are only applied to some residents. Our neighbors CONTINUALLY park their cars on the common area grass, directly across the street from a board member, but we get dinged for having a tuft of grass when our lawn is mowed weekly?

We have lived here for over 15 years, and this is *** having someone drive around taking pictures of our home and lawn. THIS is why Associa has a 1.5 star rating on Yelp.