New Reviewer

I’ve been having a problem with my surface and called for an unbelievable amount of time each time I tried to call and they will put me on hold and just hang up on me you know without trying to assi

Unacceptable customer service Just kept hanging up on me after that asked me to hold while they figured out the problem yes since around open on Saturdays or Sundays Im screwed till least Monday if they even get help

User's recommendation: Most of them playing so I’m not very knowledgeable and I are just trying to sell a product I have been treated like crap in person I guess I would recommend if you see if there’s another lifeline out there because they Absolutely have the worst customer service who hangs up on the customer just because they don’t wanna help with the problem.

View full review
ID
#2603788 Review #2603788 is a subjective opinion of poster.
Preferred solution
Help and apology
New Reviewer

Disrespectful customer service

Employee felt confident in verbally Insulting me after refusing to allow me to speak, I was in the store less than a minute and yelled at by Erika and told that's appropriate behavior on how to speak to customers, she can do whatever she wants.
View full review
ID
#2516065 Review #2516065 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
Preferred solution
Let the company propose a solution
New Reviewer

Boss Review

Need to buy a new phone I'm a new customer
View full review
ID
#1021915 Review #1021915 is a subjective opinion of poster.

About

Assist Wireless Terms of Service
To read more: https://www.assistwireless.com/privacy-terms#terms
Assist Wireless Privacy Policy
To read more: https://www.assistwireless.com/privacy-terms/
Assist Wireless FAQ
To read more: https://www.assistwireless.com/home/frequently-asked-questions/
Summary

Assist Wireless is a telecommunication supplier headquartered in Fort Worth, Texas. It provides Lifeline phone service at affordable prices for those who are entitled to government assistance and those who are credit-challenged, unbanked, or underbanked. Assist Wireless has several plans depending on the region: Arkansas, Maryland, Missouri, and Oklahoma. Prices depend on the location and availability of services in that area. Usually, the service is either free or costs $1/month, with more expensive options available too. The service is provided strictly to those participating in government-approved programs. Only one Lifeline phone is allowed per household. Every month a user should prove they are still eligible for the Lifeline program.

Assist Wireless reviews and complaints

Assist Wireless is ranked 42 out of 1680 in Telecommunications category

Edit Description

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article