Asset Acquisition Group Reviews
3 TOTAL REVIEWS
1.8K PAGE VIEWS
Short Review on November 17, 2016
They keep harassing me with phone calls late at night.
Reason of review
Poor customer service
Asset Acceptance, LLC...Failure to keep their word caused my bank loan to be denied... .
After having reached a verbal agreement from Simon Kent from Asset Acceptance and having made my $264 settlement payment we waited the required 21 days to then receive a fax-settement letter that still hasn't arrived!!! we had explained the urgency of this letter to them and they agreed only to have us make payment but failed to keep their word on sending the letter, Because of this the bank has denied our loan, we are getting evicted end of July, and have no house to go to. We were "PROMISED" by several of their personnel that we would receive the after the 21 days...I spoke to Supervisor Simon Kent ext 1271, Floor manager Steven Nathan and a Ryan ext 1264... they all lied and failed to have any commitment to really help their customers, or care whatsoever... I hope they are proud of themselves to have done this to family with 4 children that now has no home to go to!!! I this a story they will one day be proud to tell to their children??? Probably not!!!
Asset Acquisition Group Violating WV Law
AAG purchased a 6 year old debt from Wells Fargo. The debt was last reported by Wells Fargo as $23,779 in November 2009. As soon as AAG bought it, the debt suddenly jumped to $35,810 in March 2010 and $37,784 in May. They did not reply to my FDCPA letter for verification and ignored my follow up cease communications letter as well, both of which I had mailed certified with return receipt. On June 1 I turned everything over to WV Attorney Generals Office Consumer Protection Division. They were very interested and said this company had multiple violations in the state and were already under investigation and told me if I received anything else or the company sued to contact their office immediately. WV state law forbids a debt collector from adding interest or fees to a purchased debt and Calvary and National Service Bureau were recently sued for doing just that. "The second suit brought by the Attorney General McGraw's Consumer Protection Division contends that Seattle Service Bureau, Inc., which does business as National Service Bureau, of Shoreline, WA, is also unlicensed to collect debts in West Virginia and has added illegal interest, collection fees andother charges to debts allegedly owed by West Virginia consumers. State law says that except for certain education loans collection agencies are prohibited from adding fees to the debts they attempt to collect." West Virginia residents, do NOT deal with this company, contact the Attorney General Office if you receive anything from them. You may be in for a big payday if they attempt to sue you, because it sounds like they might not even be licensed or bonded to collect debt in WV.
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Asset Acquisition Group