Aspinal of London
Aspinal of London Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aspinal of London has a 1.0 star rating from 2 reviews and consumers are mostly dissatisfied, citing poor customer service and issues with returns and refunds.
Positive Feedback
Some customers praise product quality and one report helpful service when a return was arranged for a faulty engraved item.
Negative Feedback / Risk Areas
- Repeated complaints about unresponsive customer service and reliance on AI instead of live support.
- Problems with tracking, delayed refunds, and unresolved order changes in Aspinal of London reviews.
- Dissatisfaction with the returns policy and extra delivery charges causing customer complaints.
Key Takeaways for Future Customers
- Expect high price levels and check the returns policy before buying.
- Document communications if seeking refunds or exchanges and allow extra time for resolution.
- Consider Aspinal of London customer complaints when researching gift purchases or engraved items.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aspinal of London has a 1.0 star rating from 2 reviews and consumers are mostly dissatisfied, citing poor customer service and issues with returns and refunds.
Positive Feedback
Some customers praise product quality and one report helpful service when a return was arranged for a faulty engraved item.
Negative Feedback / Risk Areas
- Repeated complaints about unresponsive customer service and reliance on AI instead of live support.
- Problems with tracking, delayed refunds, and unresolved order changes in Aspinal of London reviews.
- Dissatisfaction with the returns policy and extra delivery charges causing customer complaints.
Key Takeaways for Future Customers
- Expect high price levels and check the returns policy before buying.
- Document communications if seeking refunds or exchanges and allow extra time for resolution.
- Consider Aspinal of London customer complaints when researching gift purchases or engraved items.
Turn one complaint into a collective action
Los Angeles, California
You can not talk to anyone alive.
I keep asking for return shipping label for one week.I can not talk to alive person, only AI.I keep leaving my email and telephone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTracking and Refund: WEBS134****
- - No updates on the issue; record shows the order shipped.
- - Order placed in December; payment was debited.
- - Order status updated on site.
- - Has prior communications; requests full refund.
I'm still disappointed. They didn't fully resolve the issue, as they refunded me an amount of AUD298.10 on the 22nd of Feb 2023 against the amount AUD750 I paid for on Dec 2022 for 2 items.
At first they promise to replace the other item as it wasnt available and send a refund for the other item.
The refund happened after I reported them to this webste still I haven't receive any communication from them. Apology for not giving an update at once as I went on holiday with a limited access to email.
Hi,
I haven't received any updates with regards to my issue as per the subject. And it says in my record it's been shipped.
I ordered on Dec & account has been debited as soon as the order has been submitted. My order has been changed in the website as well.
I want a full refund i don't care about the items anymore. I can forward you the series of communications saying it's being looked at but nothings happening.
Any help on this matter is highly appreciated.
Thanks,
Elizabeth Labago
User's recommendation: If only i can give them below 0 review rate i will due to the stress that it gives me.
Liverpool, Liverpool
Had to return because of some
I had ordered an engraved pair of silver cuff links. When it arrived , I found that the engraving was missing. Spoke customer services who were quite helpful and return was arranged
User's recommendation: Good and trustworthy company with robust problem resolution policy. Strongly recommend.
London, England
I still haven’t heard from Aspinal
Faulty product but despite trying I have been unable to speak to customer services to resolve it. Very disappointed for an alleged luxury brand.
Saffron Walden, England
Wrong product sent
- - The reviewer is unhappy with returns policy and delivery charges.
- - Item not as described; exchange requested; free returns not allowed.
Sadly, I would have spent more money with Aspinal if your returns policy and delivery charges had been comparable to other companies. I have bought many items from your company over the years and Im very happy to pay a delivery charge.
However occasionally, as on this occasion the item that arrived was not as described in the photograph on the website and therefore I wanted to exchange the item for another item.
This whole process would have cost me dearly.
What I would like to see is the ability to return free of charge if another item is purchased.
I was told this would not happen and therefore I am returning the items and not purchasing another! -I think that is bad business as you have lost money from a loyal customer
With Best wishes and kind regards Sarah Tee
User's recommendation: Lovely products but bad returns policy
What does the gift wrap include?
- - Order 303889**** had two diaries.
- - They paid £5 each for wrapping, but no ribbon or bag.
- - They want this issue sorted.
I have received my order 303889****, two diaries that I purchase every Christmas. I am very disappointed as they both came in just a box, no ribbon around them or bag.
I paid an extra £5 each for wrapping.
I would appreciate if you could sort this out for me. Thankyou
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